Riverside Kia

Ron needs to be fired and investigated for fraud immediately. Since Ron took over as service manager, the department seems to have seriously declined. Staffing appears to be an issue, and during my immediately. Since Ron took over as service manager, the department seems to have seriously declined. Staffing appears to be an issue, and during my visits I was told multiple employees have left, leaving the department understaffed and difficult to work with. I own two Kias that unfortunately require frequent service, and this is the closest dealership to me. On multiple occasions, Ron and Armando have refused to honor warranty-related repairs, instead looking for reasons to classify issues as non-warranty so that I would have to pay out of pocket. Most recently, I brought in my 2024 Carnival for a known issue. I was told the problem was caused by a part installed by the selling dealership and therefore not covered under warranty. When I contacted the selling dealership, their service manager said this is a known Kia issue that should be covered, and even attempted to reach Ron directly to explain. Ron would not take his calls. I had to go in person just to speak with him. When the situation was explained, he dismissed the other dealership’s input and continued to insist on charging diagnostic fees and rental costs. Only after hours of back-and-forth did he agree to waive those fees—but only if I removed the vehicle and took it elsewhere. While waiting for the paperwork to leave, I was then told—unexpectedly—that the rental vehicle had been damaged. This was extremely concerning, as I have clear photo and video evidence showing the car was returned in proper condition. I have included the full video of how the rental car was returned, as you can see, no damage at all. They also left my car in the hot sun, causing damage to the interior. While leaving, they even gave me another customers car keys that they had me walk out with because they didnt know what keys belonged to which customer. Since then, I’ve experienced ongoing billing issues, including multiple unexpected charges, which forced me to close my bank account. More

Not a dealership that keeps theyre words, gave me an approved offer by the vicepresident rayan long story short i had to sell my car and would be back on monday, they didnt like that, the face on the gi approved offer by the vicepresident rayan long story short i had to sell my car and would be back on monday, they didnt like that, the face on the girl when i told her i would be back on monday, terrible. Worst business experience ever never answered my texts and then when i called back the price was way above the approved one More

Great service at Kia riverside! Logan and angel rock! 5 stars all the way! Yay! Logan and angel rock! 5 stars all the way! Yay! More

Our experience with Amanda Harris at Riverside Kia was great. She was so professional and courteous, answered all questions and explained all details of the car and transaction. she answered text and phon great. She was so professional and courteous, answered all questions and explained all details of the car and transaction. she answered text and phone calls in a timely manner and never pressured or pushed us to make a decision on the purchase of the vehicle. It was truly the best experience we have ever had buying a car. More

This was a standard dealership. Didn’t have the bells and whistles that some have. It was clean and had the standard amenities. Didn’t have the bells and whistles that some have. It was clean and had the standard amenities. More

Michael was incredibly helpful throughout the entire process. He was dedicated to finding us the exact vehicle we wanted and showed a great deal of patience with our questions. Truly a professional and process. He was dedicated to finding us the exact vehicle we wanted and showed a great deal of patience with our questions. Truly a professional and pleasant experience. More

Sergio, Angel, and Jose were all great. The whole process was smooth and we came home with a beautiful new Telluride! Would definitely recommend Riverside Kia to friends and family! The whole process was smooth and we came home with a beautiful new Telluride! Would definitely recommend Riverside Kia to friends and family! More

Amanda was the salesperson that assisted us all the way through and she was very attentive and helpful in answering our concerns , thank you very much! through and she was very attentive and helpful in answering our concerns , thank you very much! More

Overall great experience. Logan was great when assisting myself and my family. Will be coming back. Logan was great when assisting myself and my family. Will be coming back. More

William made the car buying process a smooth experience. He answered all of my questions, and did everything in his power to get me what I needed. He never made me feel rushed, or that I was asking too many He answered all of my questions, and did everything in his power to get me what I needed. He never made me feel rushed, or that I was asking too many questions. I'd recommend this dealership 100 times over. This whole dealership is a 10 out of 10 More