Totally unsatisfied customer. Stay away from Riverside
Kia. On July 24, 2021 my daughter and I went to Kia for an advertised "Used Car". We opted to buy a used car (while she finishes school) fr
Kia. On July 24, 2021 my daughter and I went to Kia for an advertised "Used Car". We opted to buy a used car (while she finishes school) from a dealership rather than from just someone off the streets, for warranty and reliability purposes. We were greeted by Isiah, your "typical" car salesman. After the standard haggling, we bought a Hyundai Sonata. We even purchased the "extra engine/transmission insurance". During the paperwork, we even received the Car Fax. I must say, the prior owner babied the car, 6 pages of service, oil changes, tire rotations, etc. What could go wrong right???? Wrong.... the last notation is Riverside Kia "Vehicle Serviced/Pre delivery Inspection completed".
On Sept 26, my daughter calls my from the side of the 215 freeway, "Dad, the car just stopped". This is on a Sunday. The CHP has her towed off. On Monday she has the car towed to Kia, Frank "Floor Manager" says we don't deal with warranty. My daughter is upset and the tow truck driver tells her he will take her to Hyundai. After the diagnosis, they discover NO OIL in the car. The engine is seized.
I talk to Isiah, who with a smart xxx remark, "You bought a used car, what you want me to do".. The "Extra" insurance doesn't cover negligence, i.e NO oil in the engine. Now, I will be honest, I have never checked the oil level when I bought a New or Used car from a dealership. I asked Isiah what we can do to fix this.. Basically he told me, your stuck with it, because it's a used car. I was quite upset, I said how about at least being compensated for the $396.42, for tow truck and new battery which had to be replaced. Isiah, who is just a salesmen, did try and bat for me and talked to Frank and showed him the receipts. Said "SORRY" nothing we can do to help you. I asked him, if Kia serviced the car, wouldn't they have at least checked the oil level, and of course the answer I was waiting for, "It's not my department". Talk about the run around. As for everything I have mentioned, it is documented from the Car Fax to receipts to the diagnosis from Hyundai, stating there was NO oil in the engine. I tried to resolve this the best I could, with NO results. I hope that no one will experience what we went through. It is truly disappointing. I guess Riverside Kia doesn't believe in customer service or a repeat customer.