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Riverside Mazda
Riverside, CA
159 Reviews
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159 Reviews of Riverside Mazda
September 29, 2025
I will never return to Mazda or buy another Mazda car, primarily because the experiences I have with Mazda dealerships, and this was the worst. I can't post my whole experience because of the word limi primarily because the experiences I have with Mazda dealerships, and this was the worst. I can't post my whole experience because of the word limit here, but this was a deplorable experience and everyone here should be ashamed of their work. I brought my car in for a warranty repair that we knew the exact parts and work that needed to be done. The car had already been diagnosed, there were specific codes and repairs to be fixed. 1. They forced me to sign for an outrageously overpriced diagnostic test that was completely unneeded. They wasted 2 whole business days on it. (one of those days they did absolutely nothing, the car just sat there.) and did not tell me that this would be the case. "Appointments don't guarantee we'll work on your car." Report came back with dozens of repairs, half of which were completely false, like needing new spark plugs and oil leaks that were already done less than a month ago. Let me clarify I have no problem that they need to confirm that the information I brought to them was accurate. I have a problem being forced to sign on to an outrageous fee for bumper-to-bumper diagnostics to look or work I have no interest having done. And thats exactly what they did. They reported back an excess of $10,000 worth of work to be done that had nothing to do with my reason for bringing the car. And get this: I did ask them to quote me an AC fan repair which they didn't even BOTHER to do! 2. They don't tell you how long the car will be kept and they will hold it for multiple business days of doing no work. Even after diagnostics I was told (direct quote)"The time it will take depends on the specific service needed, but I can provide you with an estimated timeframe once we assess your vehicle." This was after 2 whole days of having the vehicle and spending a whole day on diagnostics and ordering parts. They cant tell me how much time the work that they've ordered parts for will take? 3. After I pressed that this was unacceptable and that I need to know when I will have my car back for work, Wendy the service rep was became passive aggressive and just said "Do you just want to come get your car? We can cancel the order and you can pickup your car." 4. Upon arriving to pickup the car, there was nobody to help me. After waiting a while I had to go searching through the empty dealership to find someone to call me help. 5. Kirk the manager came to help and asked me how my experience was. I was going to keep to myself but since he was the manager I decided to tell him it wasn't great and start to explain the issues. He immediately and obviously shut down and stopped listening and started arguing about how they have procedures and policies to follow, tried to explain how I can't just go to the doctor and ask for rotator cuff surgery just because I say so... blah blah blah" After it became clear he had no interest listening or in customer service of any kind I shut it down and just demanded to sign for my car and go home. He refused to shut up about it and kept trying to argue with me. He walked me out to the car to try and keep arguing. I just shut up and left. More
by NaThanks
Employees Worked With
Wendy, Kirk
May 13, 2025
Very good experience very helpful whit the financial person and the person looking for the bank , but sales person need more training on how to explain about the vehicle asking questions and some he not person and the person looking for the bank , but sales person need more training on how to explain about the vehicle asking questions and some he not even knows but was ok I think need more training and vehicles even not there is nothing to do with Honda More
by Richardbermudez134
Employees Worked With
Not sure
December 30, 2024
This review is well overdue. I’ve been taking both my RX-8 and CX-90 to Riverside Mazda service for the past 14 months after a poor experience at a nearby Mazda dealership. Wha I’ve been taking both my RX-8 and CX-90 to Riverside Mazda service for the past 14 months after a poor experience at a nearby Mazda dealership. What a night and day difference! They take care of you like a valued customer, and a special shout out to Daniel Herrera and Wendy Bechtel who have has been my Service Advisor most of the time. They know what a customer first experience means. Looking forward to taking my Mazda vehicles to Riverside Mazda Service department for years to come. And since I’m on my 8th Mazda, maybe I get to know their Sales team too when I’m ready for my 9th. More
by Michael M.
Employees Worked With
Daniel Herrera, Wendy Bechtel
September 04, 2024
Mo Mike and Jayden were super friendly and helpful through out the entire process. They made our experience amazing and smooth. Thank you Mazda! through out the entire process. They made our experience amazing and smooth. Thank you Mazda! More
by Elianamorales
Employees Worked With
Mohammed Mike and Jayden
July 25, 2024
love the service Anahi was really great on helping me love my new CX-5 I’m so happy Mazda Mike also help me a lot with all my questions great team 🥰☺️👌 love my new CX-5 I’m so happy Mazda Mike also help me a lot with all my questions great team 🥰☺️👌 More
by olga_karina1107
Employees Worked With
Anahí ,Mike
June 16, 2024
Pretty good overall. I’ve came here for service and they are a lot more friendly/helpful than the other Mazda dealerships I’ve been to (Claremont/Fontana). My last visit I’ve came here for service and they are a lot more friendly/helpful than the other Mazda dealerships I’ve been to (Claremont/Fontana). My last visit they left a bad taste in my mouth because they unplugged my dash cam before they took the car into the service bay. It only records when the vehicle is on, but they claimed they do it for “privacy”. I mostly am upset because I know how the technicians and porters tend to drive customer cars and I just wanted to make sure my car wasn’t being mistreated, but not much I can do at this point. In the future a heads up would be appreciated. More
by ericguerrero18
Employees Worked With
Daniel
May 25, 2024
Moe, the sales rep. and Michael, the financial manager are amazing people. They stay late to help me finance a used 2020 Nissan for my college daughter. They didn't make and Michael, the financial manager are amazing people. They stay late to help me finance a used 2020 Nissan for my college daughter. They didn't make me feel rushed. Instead, they helped me explain the financial options. Thank you guys!!! More
by oanh80tran
Employees Worked With
Ahmed “Moe”
