Riverside Toyota

Went in for oil change and tire rotation appointment and came out with a broken hood latch, oil on the mat and carpet, the brake fluid an inch past the max line, air that would barely blow out of the vents came out with a broken hood latch, oil on the mat and carpet, the brake fluid an inch past the max line, air that would barely blow out of the vents even though it sounded as if the fan was on high, and air condition that no longer cooled. Took back and the service guy fixed the latch, then told me it would be $159. To have the A/C checked. I told him that was not what I was told. He said there was nothing they could have done to cause it to stop working. I told him to give me my keys and car so I could leave. He asked if I wanted to talk to the manager who told him this and I declined and again asked for my keys and car. When I got to my car the manager was standing at it. He repeated what I was told already and I asked if they took out the brake fluid and he told me yes. He popped the hood and it was still full and he told me it was fine. I told him that Toyota has a Max line on their reservoir for a reason and I wanted it taken down to the max line. He looked and again repeated they had done nothing wrong. I left there and had a mechanic tell me indeed they had done something and to have a diagnostics done at Auto Zone to see if it threw any codes. I had it checked and was told zero codes, but to go see an independent auto mechanic they trusted. Kelvin had my car all of 10 minutes and discovered that it had been completely evacuated of the refrigerant. He put refrigerant in for $45. and it now works just fine. He stated that he would go to Riverside Toyota and make sure they know how mad I am and that someone there had to of evacuated the system on purpose. There was no way it could have been completely evacuated on its own. How do you pull in one door of the service department with the system running and out the other door with it not running, hood latch broken, brake fluid over filled, oil over filled, tire pressure not matching, and oil on your floor mat and carpet, etc. and it not be the service department's fault???? More

Joe Fowler review Working with Don Davis is always a pleasure when purchasing a vehicle. He is a straight shooter. It is nice to deal with someone you trust. He makes Working with Don Davis is always a pleasure when purchasing a vehicle. He is a straight shooter. It is nice to deal with someone you trust. He makes sure you know where everything is throughout the dealership in case you need service or parts. More

I like how now they schedule an appointment to perform I like how they schedule maintenance by appointment!. All the people in the service department are excellent to work with! I will be having all of my I like how they schedule maintenance by appointment!. All the people in the service department are excellent to work with! I will be having all of my service on this vehicle done at Riverside More

Oil change I was in to have my oil changed last week. They found my battery needed to be changed. Other, than a long wait, I was happy with my service. I was in to have my oil changed last week. They found my battery needed to be changed. Other, than a long wait, I was happy with my service. More

Amazing Service as Usual I always know that when I take my truck in for service, the kind people at Riverside Toyota in Rome Georgia will take good care of me and my vehicle. I always know that when I take my truck in for service, the kind people at Riverside Toyota in Rome Georgia will take good care of me and my vehicle. More

Fantastic customer service from Danny-Service Danny in the service department was super nice and so helpful!! I have had a few negative experiences (not at Riverside) but this experience was more Danny in the service department was super nice and so helpful!! I have had a few negative experiences (not at Riverside) but this experience was more than great!! More

Text about service and was quickly text back by Shea in the service department. Quickly set up an appointment and the service was done in a very timely manner. Great and was quickly text back by Shea in the service department. Quickly set up an appointment and the service was done in a very timely manner. Great overall experience. More

Pleased w/ service The appointment was made promptly . Service was satisfactory and done in a timely manner. Explanation of services done was concise and I could underst The appointment was made promptly . Service was satisfactory and done in a timely manner. Explanation of services done was concise and I could understand the service. More

New car We received great service. Don Davis explained all the details about the car and I am so glad we went to Riverside. This was my first new car and I am We received great service. Don Davis explained all the details about the car and I am so glad we went to Riverside. This was my first new car and I am very happy with the experience. More