Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

Riverside Toyota

Rome, GA

4.6
663 Lifetime Reviews Review Dealership
Riverside Toyota in Rome, GA treats the needs of each individual customer with unparalleled service. We know that you have high expectations, and we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.

131 Highway 411 SE

Rome, GA

30161

Directions

663 Reviews of Riverside Toyota

Sort by Write a review
October 03, 2019

"Went in for oil change and tire rotation appointment and..."

- Very dissatisfied customer

Went in for oil change and tire rotation appointment and came out with a broken hood latch, oil on the mat and carpet, the brake fluid an inch past the max line, air that would barely blow out of the vents even though it sounded as if the fan was on high, and air condition that no longer cooled. Took back and the service guy fixed the latch, then told me it would be $159. To have the A/C checked. I told him that was not what I was told. He said there was nothing they could have done to cause it to stop working. I told him to give me my keys and car so I could leave. He asked if I wanted to talk to the manager who told him this and I declined and again asked for my keys and car. When I got to my car the manager was standing at it. He repeated what I was told already and I asked if they took out the brake fluid and he told me yes. He popped the hood and it was still full and he told me it was fine. I told him that Toyota has a Max line on their reservoir for a reason and I wanted it taken down to the max line. He looked and again repeated they had done nothing wrong. I left there and had a mechanic tell me indeed they had done something and to have a diagnostics done at Auto Zone to see if it threw any codes. I had it checked and was told zero codes, but to go see an independent auto mechanic they trusted. Kelvin had my car all of 10 minutes and discovered that it had been completely evacuated of the refrigerant. He put refrigerant in for $45. and it now works just fine. He stated that he would go to Riverside Toyota and make sure they know how mad I am and that someone there had to of evacuated the system on purpose. There was no way it could have been completely evacuated on its own. How do you pull in one door of the service department with the system running and out the other door with it not running, hood latch broken, brake fluid over filled, oil over filled, tire pressure not matching, and oil on your floor mat and carpet, etc. and it not be the service department's fault????

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
The Service Manager Clyde?
August 21, 2019

"Bait and switch"

- riffies

Sadly this dealer is filled with liars and cheats. I inquired about a vehicle and I was given a price from the sales person. After showing them their online advertised price and asking them to honor it, suddenly the vehicle became unavailable and "someone has put a deposit on it." Shortly after this, they had relisted the same vehicle $7,500 higher than the price I had shown them they advertised it for. Disgusting practice.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Karen Orellana
Aug 22, 2019 -

Riverside Toyota responded

Thank you for the candid feedback on your experience with my staff at Riverside Toyota. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. Unfortunately, our new car manager is on vacation this week. So our mistake was not having this car properly priced. I'm so sorry for the inconvenience this caused.

February 15, 2019

"Joe Fowler review "

- JOEF493

Working with Don Davis is always a pleasure when purchasing a vehicle. He is a straight shooter. It is nice to deal with someone you trust. He makes sure you know where everything is throughout the dealership in case you need service or parts.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Davis
5.0
Dennis Langley
5.0
February 10, 2019

"I like how now they schedule an appointment to perform "

- KEN.SMITH

I like how they schedule maintenance by appointment!. All the people in the service department are excellent to work with! I will be having all of my service on this vehicle done at Riverside

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tedd Long
5.0
Karen Orellana
5.0
Luke Wood
5.0
January 03, 2019

"Amazing Service as Usual "

- thecarvers

I always know that when I take my truck in for service, the kind people at Riverside Toyota in Rome Georgia will take good care of me and my vehicle.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shay
January 03, 2019

"Oil change"

- DRLEIGHB

I was in to have my oil changed last week. They found my battery needed to be changed. Other, than a long wait, I was happy with my service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Blonde lady
December 28, 2018

"New car"

- MOODYWEST

We received great service. Don Davis explained all the details about the car and I am so glad we went to Riverside. This was my first new car and I am very happy with the experience.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Davis
5.0
December 28, 2018

"Pleased w/ service"

- AARONJANICEPACE

The appointment was made promptly . Service was satisfactory and done in a timely manner. Explanation of services done was concise and I could understand the service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Can't remember the salesperson
December 28, 2018

"Text about service"

- FBATTLES1

Text about service and was quickly text back by Shea in the service department. Quickly set up an appointment and the service was done in a very timely manner. Great overall experience.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shea in the service department. Will ask for her again
December 28, 2018

"Fantastic customer service from Danny-Service"

- smbarnes417

Danny in the service department was super nice and so helpful!! I have had a few negative experiences (not at Riverside) but this experience was more than great!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danny
1
...
1 - 10 of 663 results