Riverside Toyota

I had trouble getting my paperwork for my tag from the dealership so I could pay the taxes and get my tag in Alabama. The lady in charge of sending the information did not listen to me, and I had to take dealership so I could pay the taxes and get my tag in Alabama. The lady in charge of sending the information did not listen to me, and I had to take 1/2 day off work to go and get the paperwork to the correct place. The manager, Biff, was rude, and the other manager, John, was even worse. I admit to being upset, but really, after 2 weeks the paperwork should have been at the courthouse. No service after the sale, apparently. More

I had the worst experience with this dealership, especially with the used car department and the manager of that department called "Teo". He was very unprofessional and disrespectful person. I will especially with the used car department and the manager of that department called "Teo". He was very unprofessional and disrespectful person. I will never do business with this person or this dealership again. I will take my money somewhere else. They did not appreciate or valued me buying three cars there and giving a good down payment. More

I purchased a 2008 GMC Acadia from Riverside Toyota in Rome, GA (it was a trade in). It was listed at a good price. The salesman Alex was very friendly and everything was good on the front side. I drov Rome, GA (it was a trade in). It was listed at a good price. The salesman Alex was very friendly and everything was good on the front side. I drove the Acadia home to Alabama (2 hour trip) and let my wife, 2 year old, and NEWBORN get in and go for their first test drive. The transmission went out during this test drive. We were on a major highway and my family was put in HARMS way. I contacted Riverside and they offered little to no help. I understand the buy "as is" policy on used cars but 2 hours after i drive it off the lot it had totally lost its transmission. This is a MAJOR issue. I talked to the used car manager and he said take it to the GMC dealership because it was still under warranty. I did not want the car anymore. He told me he did me a favor by selling me a car still under warranty. He offered no hope help except for offering to pay the towing bill. I sent him the receipt as he specified and he received it and DID NOTHING. I contacted them again and I was told my insurance should have handled the towing. I asked them if they cared about customer service and the used car manager's reply was "we sell both used and new cars"...meaning they didn't care about my situation. I expect more from a major dealership. I was even told by the sales person that they would contact me after i bought the car (before the transmission went out) because he was going to try and locate the 2nd pair of keys and owner's manual. I contacted him MULTIPLE times and he would never contact me back about it. So even if the transmission didn't go out, their customer service after purchase was bad. I 100% would not recommend them to anyone. Customer service when dealing with thousands of dollars is huge!!!!!! More