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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
438 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 438 reviews

April 24, 2024

Dylan was very nice and I appreciate him keeping me updated on my explorer- Thank you Dylan!! More

by Mrs. S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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Helpful
April 24, 2024

First, I have to give kudos to Mckenzie. She's so efficient and caring all the time. More

by ajnance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie Gooden
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April 23, 2024

Shelby and the technician reviewed my comments, went to work and kept me apprised of their progress. I was very pleased and it appears the problems have been solved. More

by Rusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby, Checkin Rep and Transmission Technician
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Apr 25, 2024 -

Rivertown Ford responded

That's great to hear! Shelby and the technician did an excellent job addressing your concerns and keeping you informed throughout the process. Thank you for choosing us!

Helpful
April 22, 2024

Very professional took care of me as soon as I came in the door very informative about my vehicle and what it needed no pressure. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Wooten
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Apr 24, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 22, 2024

I appreciate the manner in which the Service Advisor (Hunter),kept me informed on the progress of repairs on my vehicle. More

by alfonso.deane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Brown
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Apr 24, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Hunter provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 20, 2024

Tom is excellent and provides great service and communicates well when my car is with the service department! More

by MikeA090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Apr 23, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Tom provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 20, 2024

Salesman (Cutter) was very helpful and patient with us. It took awhile to get to the finace office but when we did, he was helpful and efficient. Overall a good experience in spite of driving so far to pur More

by Dan Blosser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leroy Cutter
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Apr 24, 2024 -

Rivertown Ford responded

It's great to hear about your positive experience with Cutter! We're glad that he was helpful and patient throughout the process. Thank you for your understanding regarding the wait time to get to the finance office, and we're pleased to hear that the service there was also efficient and helpful. Enjoy your new vehicle!

Helpful
April 19, 2024

Ms. Kassie is amazing always gets my car taken care of and makes sure its safe to drive and explains everything in detail. More

by karybald1821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Kassie
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Apr 20, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Kassie provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 18, 2024

Staff is always friendly! No complaints! Excellent waiting area for when I need to wait for my car! More

by john h
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Shelby sear
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Apr 19, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 17, 2024

Shelby did an excellent job taking care of my vehicle. Shelby was also very knowledgeable on all questions asked of her on my GT500 Shelby. Keep up the good work!! More

by frederickhartwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
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Apr 19, 2024 -

Rivertown Ford responded

Thank you so much for your kind words! We're thrilled to hear that Shelby provided excellent care for your GT500 Shelby and that her knowledge was spot-on. We'll pass along your feedback to Shelby and continue striving to provide top-notch service. If you ever need anything else, feel free to reach out!

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