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Group 1 Ford of Rivertown

Columbus, GA

Overview
Reviews
Vehicles
4.8
1,402 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,402 reviews

January 08, 2026

Low down tried to not give me a loaner when my truck in for wRanty More

by Thebennetts5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacy
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Jan 09, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We’re sorry for the frustration you experienced. At the time of your visit, all loaner vehicles were in use. We worked to reschedule your appointment and were able to provide a loaner at a later date. We appreciate your patience and the opportunity to assist. Donnie Tyler Service Manager Group 1 Ford of Rivertown 706-641-6835 or dtyler@Group1Auto.com

January 07, 2026

I'm very well taken care of everytime I come here whether it is for purchasing a car or for service More

by kmthomas1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cromwell
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Jan 09, 2026 -

Group 1 Ford of Rivertown responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 03, 2026

I scheduled my service fire 10:30 my truck wasn’t brought back until 12:15 More

by jonathon.seebaran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jan 08, 2026 -

Group 1 Ford of Rivertown responded

Thank you for your feedback. We apologize for the longer than expected wait time during your visit. While the appointment was scheduled as a drop off, we understand the frustration when choosing to wait. We appreciate your patience and your comments, which help us improve the experience moving forward. We’re committed to improving your experience on your next visit.    Donnie Tyler Service Manager - Group 1 Ford of Rivertown  706-641-6835 dtyler@Group1Auto.com

January 02, 2026

Alonzo had my new vehicle ready to go , knowledgeable people moving metal !! Love Rivertown Ford More

by Boog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alonzo
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Jan 04, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 02, 2026

He was very professional and took the time to find out if I needed anything else. More

by tarayouson54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Jan 04, 2026 -

Group 1 Ford of Rivertown responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2025

Very polite and honest. They were timely & helpful in other questions. The request for pricing on fuel filter c/o was extremely high. More

by Troy Fripp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name.
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December 31, 2025

I scheduled my appointment online. It was quick and easy. I was late to my appointment due to roadwork. The dealership gladly welcomed me and said it was no problem being late. Thank y More

by chadbrooks706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie
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Jan 02, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 30, 2025

Excellent customer service. Above and beyond expectations. They really work hard to help you out in what you need. More

by westcoastusmc74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto anduja
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Jan 02, 2026 -

Group 1 Ford of Rivertown responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 29, 2025

Great service,but they keep calling me Mark and my name is Lynda. I asked to have my name only. More

by Lynda foster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Dec 30, 2025 -

Group 1 Ford of Rivertown responded

Hello Lynda, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 24, 2025

I went in for routine service and they took good care of me and had the work done timely. More

by GloriaW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Dec 25, 2025 -

Group 1 Ford of Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Group 1 Ford of Rivertown

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