Rivertown Subaru

Krista Starnes and Michael Murphy worked as a team and were very nice. Also Mr. Obie Harmon in finance was helpful and personable. were very nice. Also Mr. Obie Harmon in finance was helpful and personable. More

They are friendly and explained what is needed to repair the cars problems. Only draw back parts having to be ordered and having to return car for the repairs the cars problems. Only draw back parts having to be ordered and having to return car for the repairs More

Very professional, everyone was very knowledgeable, always courteous in every way. Nice facility and easy to get to. always courteous in every way. Nice facility and easy to get to. More

The staff are all great and friendly. They are all very knowledgeable and experienced in what they do. They are all very knowledgeable and experienced in what they do. More

I purchased a vehicle from Rivertown Subaru in late December. They collected the taxes for the vehicle and were supposed to send a check for the taxes to be used when registering the vehicle. They took December. They collected the taxes for the vehicle and were supposed to send a check for the taxes to be used when registering the vehicle. They took well over a month to send the title and check for registration. Once I took a day off work and went to the tag office the employee there noticed that the check was made out to the wrong county. I was able to get the sales person on the phone and he told me I could pay for it myself and they would send me a reimbursement check or wait on them to send another check. I decided to pay for then since I had already taken a day off work. I followed the instructions given and returned the check and a copy of my registration. For two week I attempted to get someone on the phone and left several messages and only had one call returned by someone who wasn't even aware that this was happening. Over two weeks later I received a check in the mail that was for less than the amount of the first check and less than what I paid, with no explanation as to why. Going on three weeks now I still don't have the reimbursement of the taxes that I have now paid twice. Everybody makes mistakes and that doesn't bother me. It is how they have acted, or not acted, to fix their mistake that is unacceptable. Bottom line: if you don't care about how you will be treated after you purchase a vehicle then shop here. Otherwise I would spend my money elsewhere. More

Fast quick and efficient. Great staff awesome service advisor and shop manager went in with a tire issue no appointment and still was done before an hour. Great staff awesome service advisor and shop manager went in with a tire issue no appointment and still was done before an hour. More

The TPMS warning came on. I took it to the dealership. They put air in the tires and handed me the car. Two days later the TMPS warning is on again. It is supposed to give inf I took it to the dealership. They put air in the tires and handed me the car. Two days later the TMPS warning is on again. It is supposed to give info on the pressure of my tires. They did not fix the problem. More

They have more patience than I deserve. Real great people. I had a TPMS issue. It took a little more time to register properly because of the rapid changes in the weather. Thanks again for Real great people. I had a TPMS issue. It took a little more time to register properly because of the rapid changes in the weather. Thanks again for your patience. More

Great service manager. Told me what needed to be fixed and she. To expect it to get fixed. Told me what needed to be fixed and she. To expect it to get fixed. More

The service center was efficient and communicated when they had worked on my car. What was needed was completed same day. they had worked on my car. What was needed was completed same day. More