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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,270 Reviews

2,270 Reviews of Rizza Cadillac Buick GMC - Service Center

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July 23, 2019

Prompt and Courteous They had my car ready early and were very friendly. Clean facilities, quick and helpful service. Becky was a great help and walked me through my servi More

by KEVINKINNERK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky D'Andrea
Jul 25, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for your outstanding review, Kevin! We are very happy to hear that Becky was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 22, 2019

Excellent recommendations on service needed The service rep did an excellent job explaining the details of the service that was required and what service that i would receive, great job!. More

by CGOINS55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca D' Andrea
Jul 25, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate your kind words about our service team. Thank you for choosing Rizza Cadillac Buick GMC for your vehicle needs. Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 21, 2019

3 hr waiting time for oil change is outrageous Too long of a wait when you have an appointment. Service writer friendly and helpful. If the wait wasn't so long I.would have given a better rating. More

by Waited toooo long
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnny
Aug 06, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.

July 21, 2019

True and Sincere Professionalism delivered above expectation You must try this dealership experience for yourself. That is my most humble review. The service department are advisors, technicians and staff know t More

by RALPHSELLSREALISTATE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
Jul 22, 2019 -

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 20, 2019

Recall fixed! I had a couple recalls fixed on my old Pontiac. Johnny and the staff were Terrific! Will definitely be back for service in the future! More

by jennifer_digiacomo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Howard.
Jul 22, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for the feedback, Jennifer! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 18, 2019

Very Impressed Very impresses & I'm 72 years old... John Howard was very appreciate that I returned to your service center, offered me a courtesy ride home, friendl More

by lapapa_b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Howard, service writer
Jul 22, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 16, 2019

Best service department around!!! My service advisor Becky was so wonderful and took great care of my vehicle!! All the employees at Rizza are very helpful and attentive, i will defini More

by Candace123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky DeAndrea
Jul 22, 2019 -

Rizza Cadillac Buick GMC responded

Hi Candace and thanks for the great feedback! We're very happy that Becky was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 15, 2019

Oil change Service personnel informed me that due to the mileage I was due for an alignment which they were able to complete within the promised time line origin More

by GeorgeC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle in service
Jul 22, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for the great feedback, George! Let us know if you need anything else! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 12, 2019

It was great Great and friendly service reps.Danielle and Becky are great drop car off night before and they call me next day to get it back.all done and washed to More

by rbartak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky and Danielle
Jul 22, 2019 -

Rizza Cadillac Buick GMC responded

Thank you so much for your excellent input! We're proud of our service reps and hope to pass along your great experience to all of our customers. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 12, 2019

Very simple, pleasant and satisfying!!!! GOING TO A DEALERSHIP FOR REPAIRS CAN BE A VERY STRESSFUL EXPERIENCE. YOU'RE TRUSTING YOUR PRECIOUS VEHICLE TO INDIVIDUALS THAT YOU HOPE TAKE JUST AS More

by KBASSETTE0944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebekkah
Jul 22, 2019 -

Rizza Cadillac Buick GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. We value our customers and we look forward to seeing you on your next visit. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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