Rizza Cadillac Buick GMC - Service Center

Lisa was the BEST! I appreciated that she understood my time was of value and got ALL my services done in just over an hour! She will be my go to person from now on! time was of value and got ALL my services done in just over an hour! She will be my go to person from now on! More

Lisa is a tremendous asset to your business. She is friendly, knowledgeable and efficient. When entrusted with my service requests, i am always confident that the job will be done right the first time friendly, knowledgeable and efficient. When entrusted with my service requests, i am always confident that the job will be done right the first time. She is also backed up by a very good group of mechanics. More

Rizza is also a Saab dealer. I should have seen the Rizza is also a Saab dealer. I should have seen the "red flag" when I called their service department, and was asked to hold. The mistake the servi Rizza is also a Saab dealer. I should have seen the "red flag" when I called their service department, and was asked to hold. The mistake the service manager made was not actually hitting the "hold" button. All I heard was, "Charge him for it anyway... he can afford it", and then he came back and asked how he could help me. I explained I had a small oil leak and right away he said, "It's probably the head gasket. But we'll do an ultraviolet test first and see for sure." Well, he assured me they did the test and it was, in fact, definitely the head gasket. He continued to inform me that when they do that (for $1200) they should also change the serpentine belt as well (another $300). I said I'd have to think about it. After all, $1500 was lot to spend on an 8 year old car. I took the car to another dealer who I've known for quite a while. They kept it for the day, and called me around 4:00 pm. "The leak is coming from a loose nut on the oil pan. We fixed it for $22.00." WOW!!! I love an honest dealer. (That's why I bought 2 cars from them.) Rizza also 'claimed" to have fixed a chirping sound coming from my front driver's-side wheel. They "claimed" to have taken the caliper apart and lubricated everything. Bull! 2 days later, the chirping sound was back, just as loud. Im thinking they sprayed it, without taking it apart, with something similar to WD40. I wrote the Better Business Bureau. Rizza will not respond. I called Saab, which has called Rizza numerous times. Rizza will not return their calls either. I only spent $230 for their (so-called) service. It was an expensive lesson, but a lot less expensive than the $1500.00 they wanted just to tighten a nut. About 3 months before that, my car was taken there by a body shop 9 Iad a car accident) to "fix" the airbag light that would not go off, stemming from the front passenger door. They charged the body shop, of course. Three months later the light came back on again, and would not go off. PLUS, the power window and door lock for the passenger door (that's what they fixed 3 months earlier) nw had absolutely no power. So they got to "fix" it again, and charge the body shop, again for fixing what they were supposed to the first time. Beware of Rizza. They obvously want to rip you off, and they will at any chance they get, based not only on my experience, but by others as well, now that I'm reading other reviews of them. More