Rizza Cadillac Buick GMC

I often visit this dealer for service and they do such a great job at making feel welcomed and valued great job at making feel welcomed and valued More

We stopped in the dealership today (7/17/26) to ask for help with our navigation system in our 2025 GMC Sierra because the voice/sound was very low and we couldn’t hear the driving instructions. Tony Maza help with our navigation system in our 2025 GMC Sierra because the voice/sound was very low and we couldn’t hear the driving instructions. Tony Mazano greeted us first and was more than willing to help. He was very professional, knowledgeable and patient in navigating all the options to figure out the problem. He was successful in fixing the voice level so we can now hear the navigation instructions. As an aside we mentioned to Tony that since we purchased the vehicle (November/2025?) we were never able to connect our garage door opener to the truck. We called a few times and left messages with the sales dept but received no return calls. Tony apologized for the dealership and then informed us that we could just call the OnStar button. No one suggested this step to us previously. We didn’t know On Star was an option to help with setting up the garage door. Also we didn’t realize we still had access to OnStar. Oh my! I guess we could have checked, but didn’t. We thought the On Star was only available for 3-6 months. We will now plan to follow up with On Star re our garage door opener. Thank you Tony! More

Service is horrible. They had my vehicle 3 weeks ago and waited a day to even start work. Same problem now, I brought it in Thursday afternoon today Saturday they looked They had my vehicle 3 weeks ago and waited a day to even start work. Same problem now, I brought it in Thursday afternoon today Saturday they looked but have no idea. No loaner. Can't get a code for my warranty to cover a rental. So I will not know anything until Monday, maybe?. I had to return since they attempted to fix it once. Will not return will not own another Rizza vehicle. More

Extremely Disappointing Experience – Rude and Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From the moment I walked in, I was met with complete disrespect by an employee named Dave. His very first words to me were, “Are you here to waste my time or are you actually going to buy something?” — a completely inappropriate and unprofessional way to greet any customer, let alone someone who came in intending to do business. I was shocked at how aggressive and rude his tone was throughout the interaction. I asked if there was a manager I could speak to, and Dave flatly told me there wasn’t anyone available. That turned out to be false — I did eventually find a manager on site. Unfortunately, the manager showed no interest in resolving the situation or even acknowledging the seriousness of how I was treated. He simply shrugged it off and told me there was nothing he could do. It’s incredibly frustrating to walk into a reputable dealership expecting professionalism, only to be treated with blatant disrespect and indifference. Rizza Cadillac seriously needs to address the behavior of their staff, particularly in the parts department. No customer should ever be made to feel disrespected or dismissed the way I was. I strongly urge anyone considering doing business here — especially with the parts department — to proceed with caution. Customer service clearly isn’t a priority at this dealership. More

Paid $1400 for an antifreeze leak. Just to pay another $500 for the same leak.I was told an engine water outlet was the problem. We'll it wasn't in fact, it made the leak worse. Return Just to pay another $500 for the same leak.I was told an engine water outlet was the problem. We'll it wasn't in fact, it made the leak worse. Return less than 24hrs later told its the other outlet broke when I left, charged another $500 to replace the "other outlet. Just to get a receipt for a thermostat. The leak stop. I was scammed and lied to. More

Thank you for you honest service, although a little steep, but nonetheless always a good experience to have Rizza service our cars. steep, but nonetheless always a good experience to have Rizza service our cars. More

Service that was provided was not what I was used to. I was given the run around and treated very badly. I will never come back to Rizza for any type of service. I was given the run around and treated very badly. I will never come back to Rizza for any type of service. More

Thank you, Jim, for your tremendous support. You went above and beyond to ensure my car was repaired properly. Jim is trustworthy, honest, and always strives to accommodate your schedule. His to You went above and beyond to ensure my car was repaired properly. Jim is trustworthy, honest, and always strives to accommodate your schedule. His top priority is to ensure your safety on the road. I truly appreciate everything you did for me, Jim. Thank you! More

The perfect place to purchase a vehicle, family feeling at this dealership Tony Rizza is the man. at this dealership Tony Rizza is the man. More

Service is Great done right the first day friendly staff and easy to make a appointment and easy to make a appointment More