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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,270 Reviews

2,270 Reviews of Rizza Cadillac Buick GMC - Service Center

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June 15, 2019

Excellent Customer Service The employees, especially Danielle, are friendly and well informed. I don’t regret having to bring my car in for service because I know the turn-aro More

by Judy Morano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I believe the name of the woman that helped me in service was Danielle She was fabulous.
Jun 16, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 14, 2019

Danielle was awesome! Danielle helped me coordinate my appointment with rides to and from and was able to work around my schedule to get the repairs done. She was very tho More

by Ljinhomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle in service
Jun 16, 2019 -

Rizza Cadillac Buick GMC responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Danielle assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 13, 2019

Excellent Service EVERY time with Danielle! Any time I’ve had any questions or concerns about my Escalade ESV, I’ve called Danielle in the Service department and received prompt friendly schedul More

by Wydajewski, Brian & Anna Maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O’Connor, Service Manager
Jun 13, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 12, 2019

service was great but the price tooo damm high!!! REPLACE A over charge me 499.00 to replace a turn signal come on now! THE REAR RIGHT LIGHT WASN'T WORKING . YOU CAN'T SELL A CAR WITH TURN SIGNAL AND STOP LIGHT More

by ESSEXBOSANJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
Jun 12, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for your feedback. Here at Rizza Cadillac Buick GMC, we pride ourselves on customer satisfaction, so it's very disappointing for me to hear about your recent experience with our staff. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 12, 2019

Excellent I worked with Danielle in the service dept when I came in for my oil change and to be honest Danielle customer service and friendliness is the reason More

by CHANEL0101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Jun 12, 2019 -

Rizza Cadillac Buick GMC responded

Chanel, we are elated to hear about your positive experience! Our team works very hard to put the needs of our customers first. We look forward to helping you again in the future! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 12, 2019

Overall happy with the service John Howard is the best in the service department. He makes sure to explain the issues with your car and how to resolve them. Thanks More

by Debbie@825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Howard
Jun 12, 2019 -

Rizza Cadillac Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 11, 2019

Great service. Great dealership I’ve dealt with Rizza for many years and have always had a great experience. The service center is professional, thorough, and very friendly. They put More

by DRC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service manager and service staff is just perfect!
Jun 11, 2019 -

Rizza Cadillac Buick GMC responded

We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Rizza Cadillac Buick GMC was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 11, 2019

Good service They get me in service right away if I have any emergency with my hummer for the last 15 years they doing great job this why I keep coming back More

by GQ52276
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danil ( service )
Jun 11, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 11, 2019

Oil change, and fix rear truck light Danielle in service is the best. Always pleasant and knowledgeable. Keeps you updated on what’s going on with your vehicle. Clean service area. Be More

by Dan Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle in service
Jun 11, 2019 -

Rizza Cadillac Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 10, 2019

Efficient, no hassle service Received a recall notice and called to set up an appointment. Was told I could bring the vehicle in early if I was dropping it off, so I did. Got it More

by brian.czajkowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John the service writer
Jun 11, 2019 -

Rizza Cadillac Buick GMC responded

Brian, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing us for your vehicle needs. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

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