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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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April 20, 2019

Quick quality service I went in for an oil change before a road trip and found out that there was a problem with the power steering. Luckily I had an extended service plan More

by MichelleO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
There were 2 very nice guys in service
Apr 22, 2019 -

Rizza Cadillac Buick GMC responded

MichelleO, we appreciate your kind words about our service team. Thank you for choosing Rizza Cadillac Buick GMC for your vehicle needs. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 20, 2019

Trusting Danielle was our first contact, she assured us that we were in good hands. She listened and heard us as we explained our issues regarding our vehicle. More

by maddoxj4143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle (service department)
Apr 22, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 19, 2019

Oil service and radio replacement I made an appointment for oil change and radio replacement. Because the screen was cracked. As soon as I pulled in I was taken care of and was treated More

by sallen91158
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Oconnor
Apr 22, 2019 -

Rizza Cadillac Buick GMC responded

Hi sallen91158, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 19, 2019

Car back 7 times for same issue Don’t bring your car here. Returned many times with scratches and grease inside. Poor job of trying to clean grease, returned car with panels not even More

by Biggiy84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denise
Apr 22, 2019 -

Rizza Cadillac Buick GMC responded

Biggiy84, we appreciate you taking the time to share your experience with our service department. This information was passed along to the manager of our service department and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 18, 2019

Just an oil change The staff at Rizza Cadillac are friendly and courteous. I waited for my vehicle during this visit and work was completed in a timely manner. More

by vtaraba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Apr 18, 2019 -

Rizza Cadillac Buick GMC responded

vtaraba, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 18, 2019

Cadillac Escalade service Exultant service Dept. Plus good Quality work prices are reasonable And front desk People are very awesome The loaners is not too great not really a More

by Mrg’s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky de’andria
Apr 18, 2019 -

Rizza Cadillac Buick GMC responded

Mrg's, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 17, 2019

Awesome, the best! I bought my 2008 Buick Lucerne in for service because my brake lights did not work. I had been stopped by the police and did not know that I had this More

by ROZLBAILEY825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Apr 18, 2019 -

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 17, 2019

Great service It was a pleasure working with John Howard for service on my Buick he was very informative about the work that was being none Thanks More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
Apr 18, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 14, 2019

Becky in service is awesome. My wife has a 2015 Escalade that had a bad battery and within an hour of calling Becky on service she had the vehicle in service with a needed new bat More

by samhanz28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Service Consultant
Apr 15, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for the feedback, samhanz28! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 14, 2019

Recent Service I made my appt for recommended service on line . My appt. was confirmed and when I brought my SRX in, Danielle took care of me. She was great! She re More

by monablueskies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle in the Service Dept.
Apr 15, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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