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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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April 14, 2019

Great experience Service Department always ready for you when you come in and very helpful. My service representative, Danielle, very knowledgeable and professional. More

by Phagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle o’Connor
Apr 15, 2019 -

Rizza Cadillac Buick GMC responded

We cannot thank you enough for this glowing review of our service center, Phagen! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 14, 2019

Great service! I arrived early for my service appointment, and my vehicle was serviced right away. It is nice this service center washes your car after service. Ma More

by A Shelton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Almasri, Joe Uccardi
Apr 15, 2019 -

Rizza Cadillac Buick GMC responded

A Shelton, we appreciate your kind words about our service team. Thank you for choosing Rizza Cadillac Buick GMC for your vehicle needs. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 14, 2019

My Baby Needed Help My 2007 GMC Yukon has done me great service. But that time came when you need repairs beyond my capabilities. Here it is 285k miles later,I'm forever More

by Big Moe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle and Paul at Rizza GMC Tinley Park,Illinois
Apr 15, 2019 -

Rizza Cadillac Buick GMC responded

Big Moe, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 14, 2019

Awesome Kyle Kyle went out his way for me made sure I got the best deals available for me and worked hard to find all the rebates available for me saving me over $ More

by MEATS15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Apr 15, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review, MEATS15! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 07, 2019

Service done quickly and vehicle stayed clean Quick service, cleanliness, and very happy with pricing. I even bring my GMC Sierra that I purchased from a different dealer to Rizza because of great More

by lmtriggiani20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mikicic
Apr 09, 2019 -

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 06, 2019

Cadillac XTS My car required an internal component for my door latch. Because I live in an adjacent state, the Service Manager set me up with a luxurious, loaner More

by alturner574
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O’Connor
Apr 09, 2019 -

Rizza Cadillac Buick GMC responded

alturner574, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 06, 2019

Leased a new car with Chris Davis 👍🏻 Recently leased a new car with Chris Davis and received a great deal! Very professional and courteous! He really strived to get us exactly what we wan More

by Car
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Allegretti, Joe Uccardi, Chris Davis
Apr 09, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 06, 2019

Professional. knowledgeable. and pleasant I came to have a trailer hitch installed on my XS5. The job was completed in one day and I was very satisfied with the service. Danielle O'Connor was More

by FRANKZ801
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Apr 09, 2019 -

Rizza Cadillac Buick GMC responded

Hello FRANKZ801 and thank you for your kind words! Danielle is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 06, 2019

I was lied to I was quoted $1600 for breaks, calipers & break flush for a noise in my front passenger side. Took to a certified mechanic & he found break pads worn More

by Gkathy298
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle
Apr 22, 2019 -

Rizza Cadillac Buick GMC responded

The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 06, 2019

Quick and easy I was taken care of immediately. People were all curtesy. Was a little disappointed the car wash was not working. No rain check given. Haha More

by SAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Apr 09, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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