Rizza Cadillac Buick GMC - Service Center

Bad service department I took in my 2015 Escalade because a check engine light was on, and there was a rough idle/and engine hesitation. My car was out of warranty. I was to I took in my 2015 Escalade because a check engine light was on, and there was a rough idle/and engine hesitation. My car was out of warranty. I was told to diagnose the issue there would be a $150 charge and I would get credit for that if I fixed the car at the dealer. I went ahead and got the diagnosis, after a week I was informed that they were certain it was one of the injectors and it was going to cost $750 to replace it after all discounts. I agreed and told them to go ahead and replace the injector. After the replacement, the car was still running the same way it did before, which led me to believe it was not the injector. I was then told that they weren't sure what could be wrong with the cylinder and they would have to take it apart to see, THEY WANTED TO CHARGE $995 TO DIAGNOSE THE ENGINE AGAIN. All that while I am still on the hook for the injector replacement. So my car diagnosis only would cost $1700. I know that expensive cars are expensive to fix, but it should not take a week to diagnose a car, nor should it cost $1700 to diagnose it. I asked what else could cause that issue with the car? They told me it could be a number of things that would range in price from $1500 to $4500 and they can't tell. The moral of this long story is that they are not diagnosing the car correctly, they replaced my injector for no reason. and as far as loyalty, I bought 3 Escalades from them in the last 5 years. you can see my review in 2013. I will update the review once I get the engine running as it should. Meanwhile I will send my complaint to GM. I am sure nothing will be done, but at least somebody may read the review and take note of how they do business (at least on the service side). More

Above and beyond The Service Manager, Mike the mechanic and their team went above and beyond taking care of my car. My car was burning oil, an obvious concern, but tha The Service Manager, Mike the mechanic and their team went above and beyond taking care of my car. My car was burning oil, an obvious concern, but thanks to the great staff at Rizza Cadillac Buick GMC, my car was back in great condition after just three days. Rizza even provided me with a great loaner car while my car was being repaired. I highly recommend Rizza Cadillac Buick GMC. - Bob More

very poor, nut not tightened, freon leaking with the green In june of 2017 I took my car into Rizza Buick, no cold air coming out, after $841.00 later, and only a couple of days, the green die was all over. to In june of 2017 I took my car into Rizza Buick, no cold air coming out, after $841.00 later, and only a couple of days, the green die was all over. took the car into a local teck, he found the part that was replaced have loos nut and o ring nut not sealing. I called Rizza and was told it could be something else? More

I usually work with Lisa on servicing our SRX. She is always exceptionally accomadating and has great follow up. She makes servicing my vehicle completly painless!! always exceptionally accomadating and has great follow up. She makes servicing my vehicle completly painless!! More

All the work was covered under warranty and thee car was ready sooner than we thought. Len the service mgr. was very helpful. We will bring the car back for any work. Thanks You Debbie and Jay Larson ready sooner than we thought. Len the service mgr. was very helpful. We will bring the car back for any work. Thanks You Debbie and Jay Larson More