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Roanoke Motor Company

Roanoke, IL

3.9
74 Reviews

1313 W Front St

Roanoke, IL

61651

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Showing 74 reviews

May 28, 2022

My son Kevin found a 2017 Ram Power Wagon on Cargurus and worked with John Opie Spencer over phone and email this past week and and set up a test drive for this morning. We left Cincinnati Ohio at More

by donald.lanham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John (Opie) Spencer, John Gastman an Arron in finance
May 31, 2022 -

Roanoke Motor Company responded

Congratulations to your son, Kevin, on his purchase. We appreciate you making the drive, Donald. We are so pleased to see that you had an excellent experience with the team here at Roanoke Motor Company. Thank you for your business, the great review, and the five stars.

May 06, 2022

I had put in a review about the problems with 2 vehicles I bought there and the service manager actually made fun of me but they didn't fix the same problems in either van.. I was sent a message to call the More

by dkelly5537
Recommend Dealer
No
Employees Worked With
Matt Opie Rick service manager
May 09, 2022 -

Roanoke Motor Company responded

Debbie, We appreciate you giving us the chance to address your feedback. After doing all that we can, it seems we were not able to reach a resolution that will satisfy both parties. We wish you the best in your future automotive endeavors and if you ever need anything from us in the future, please let us know. Thank you. Best regards, Matt Gastman Roanoke Motor Company

May 02, 2022

I used them at least 2 times service could not figure out the problem I had with automatic doors of both vehicles kept telling me they could not duplicate the problem. I finally traded in the 2018 due to thi More

by dkelly5537
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Opie Matt Rick service manager
May 06, 2022 -

Roanoke Motor Company responded

Hello, Thank you for your review. Our goal is to provide an exceptional experience to every customer, and I would like the opportunity to discuss your feedback. Please reach out to me if you would like to discuss this further. Best regards, Matt Gastman 309-923-7171

January 29, 2022

Working with Matt and his team is the only way to go. We just bought our 5th car from Matt and we live over 120 miles away. Roanoke Motors had our car and documents ready for us! Aaron came in on his day of More

by Beth.R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt and Aaron
Feb 01, 2022 -

Roanoke Motor Company responded

Beth, we are so happy to read that our Sales Team took wonderful care of you here at Roanoke Motor Company. We strive to provide the best service possible for our customers in a timely manner. We value your business. We hope you love your new vehicle.

August 14, 2021

Recently we took our Jeep into the dealership for axel shaft seal to be replaced. That work was completed but upon leaving we noticed significant pull to the left. We took it back and they explained it wa More

by Greg E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Kapraun
Aug 14, 2021 -

Roanoke Motor Company responded

Greg, I would appreciate the opportunity to speak with you regarding your recent service visit and the work that was done. When you have a moment, please call me so that we can address your feedback. I look forward to connecting with you. Best, Matt Gastman 309-923-7171

July 30, 2021

We have bought several vehicles from Roanoke Motors, our new 2021 Ram 2500HD is our 3rd truck in a row. great service and deals. We were treated very fairly. felt no pressure to buy or upgrade any warrant More

by B Moser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt G and Aaron H
Jul 31, 2021 -

Roanoke Motor Company responded

Thanks for the 5-star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!

July 30, 2021

I had a 18 dodge grand caravan I had trouble trouble with automatic doors they could not figure out the problem traded for 19 now problems More

by dkelly5537
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Opie,. Matt. Rick in service
Aug 01, 2021 -

Roanoke Motor Company responded

Thank you for sharing your review. I would like to learn more about any concerns with your Dodge Grand Caravan. Please contact me directly to address your feedback in greater detail. Matt Gastman 309-923-7171

Aug 03, 2021 -

dkelly5537 responded

I called the dealership and left a message for you to call me yesterday but did not get a call back but I have spoken to you at length about the door problems with both cars and asked that someone get dodge involved to tey to resolve the problems well didn't happen with the 2018 and now going the same path with the 2019. I have called tried to call dodge but the numbers just lead to long wait times when finally get a human they end up losing the call this has happened over and over

April 03, 2021

Bought our last 4 vehicles here at Roanoke. And we couldn’t be more Happy with the Whole team here! The friendlyness of everyone is very commendable More

by Chappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan,Bob,Matt
Apr 04, 2021 -

Roanoke Motor Company responded

Thank you for taking a moment of your day to share your nice feedback for everyone on our team. We appreciate your loyal business and look forward to the next time we can help you out!

February 05, 2021

This was our first purchase at RMC. We are pleased with our purchase and both Matt and Aaron were very friendly, helpful, and accommodating! I would recommend RMC! More

by drmonig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt and Aaron
Feb 06, 2021 -

Roanoke Motor Company responded

Thank you for visiting Roanoke Motor Company! We are happy to know that Matt and Aaron providing you with a friendly and accommodating sales experience. We look forward to working with you again!

January 12, 2021

Highly recommend going to Roanoke Motors. Wonderful people to deal with, bought a new Jeep Cherokee it was a great experience. We will definitely got back in the future to buy our vehicles from Roanok More

by spwolfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt & Aaron
Jan 13, 2021 -

Roanoke Motor Company responded

Thank you for taking the time to share your great car-buying experience with Matt and Aaron! We hope you continue to enjoy your new Jeep Cherokee! Please do not hesitate to reach out to us, when we can work with you down the road!

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