Rob Lambdin's University Dodge RAM

I had a very disappointing experience with Rob Lambdin’s University Dodge Chrysler Jeep Ram. I was contacted and encouraged to come to the dealership because I was told the vehicle I wanted was available University Dodge Chrysler Jeep Ram. I was contacted and encouraged to come to the dealership because I was told the vehicle I wanted was available. Based on that information, I took time out of my day and drove all the way there, only to find out the vehicle was not even on the lot. It felt completely misleading just to get me in the door. On top of that, the dealership atmosphere felt more like a gym locker room than a professional business. The staff showed zero urgency and absolutely no respect for a customer’s time. Instead of addressing the issue or trying to make things right, it felt like nobody cared. After that experience, I would not accept a car from this dealership even if it were free. If you value your time and expect honesty, I would strongly recommend looking elsewhere More

Gabriel was absolutely amazing. I called that morning to purchase a truck that I saw online they told me it was good as done 5 hours later they called me back and said that vehicle I called that morning to purchase a truck that I saw online they told me it was good as done 5 hours later they called me back and said that vehicle was already sold I was absolutely livid I called the general manager complaining about this they said unfortunately these things do happen the computers aren't as up-to-date as they should be 2 hours later Gabriel called me and said Mr Ellison I don't believe we've sold that vehicle because I have the keys in my hand let me walk the lot and make sure that I find that vehicle. 20 minutes later they sent me pictures of the truck that I wanted to purchase I was extremely happy it took two days to do the deal but we got it done and when he realized there was an issue with the truck he made sure that he got it right before he had it sent to me Gabriel goes that extra distance to make sure that his customers are completely satisfied thank you very much for your assistance on this Gabriel I appreciate it very much I wish you the best and God bless. More

I visited this dealership to purchase a 2024 Mercedes GLE 450e as a cash transaction. The dealership refused to accept my offer despite Autotrader giving the option to finance or pay cash. I was told they pr 450e as a cash transaction. The dealership refused to accept my offer despite Autotrader giving the option to finance or pay cash. I was told they prefer financing as they are able to make more money from it. On top of that I asked to speak to the manager who never came out to see or speak to me. The absolute worst!! More

Bait and switch tactics and wanted to charge for a previously paid for low jack system previously paid for low jack system More

Very unprofessional and inconvenient. 0 of 10 would not recomend. They called us on Friday to visit them on Saturday; we were interested in a Ram 3500 that they had, through the phone w 0 of 10 would not recomend. They called us on Friday to visit them on Saturday; we were interested in a Ram 3500 that they had, through the phone we agreed on the out the door price of 52,000. When we get to the dealership the truck was in service so we had to wait atleast 30 minutes, then when we were finally able to see the truck its tires were worn down below the legal limit. The dealer ship also didn't have the keys for said truck. Naturally though, they said that they would add the new tires and order a new pair of keys, and we were like "okay, that sounds good" Now lets keep in mind that the truck is listed for 46,500, so the out the door price for 52,000 is quite the reasonable offer; however, after sitting down at the desk and going over the papers they tell us that the out the door price is actually 59,000. We ask why, and the manager tells us that we're being charged for the 6 tires that need to be replaced and the two keys- that they lost. So to sum up this long story, we agree on a reasonable price and when we get there they try to scam us. If anyone is wondering the Ram we were looking at is a 2024 60,000 mile Ram 3500. More

Extremely disappointed with the lack of communication and customer service. I’ve left multiple messages and received no callbacks. I’m currently at the dealership and there is no one at the service advisor d customer service. I’ve left multiple messages and received no callbacks. I’m currently at the dealership and there is no one at the service advisor desks and no manager available. No explanation, no acknowledgment, and no effort to assist. This level of unresponsiveness is unacceptable and a complete waste of a customer’s time. I would not recommend this dealership based on my experience. More

I purchased my 2025 RAM 1500 Laramie Night Edition on March 31, 2025, and unfortunately my experience with both the vehicle and Rob Lambdin’s University Dodge has been extremely disappointing due to ongo March 31, 2025, and unfortunately my experience with both the vehicle and Rob Lambdin’s University Dodge has been extremely disappointing due to ongoing electrical and battery-related failures that remain unresolved seven months later. Just one month after delivery, both batteries had to be replaced. Since then, the batteries have continued to drain anywhere from one to four times per month. Each time this occurred, I was advised to simply jump-start the truck and bring it in—a response that is unacceptable for a brand-new vehicle. Approximately three weeks ago, the auto start/stop function stopped working. When I brought the truck in that Saturday, I was told yet again that the issue was the batteries. I requested that they keep the truck for a full diagnostic since I was off work for a few days, but the dealership refused and said diagnostics would only be performed after the batteries died again. Unsurprisingly, three days later the batteries drained once more. During my discussion with the service manager, I was even advised to “get used to” manually turning off the auto start/stop function every time I start the truck to help preserve battery life—something I firmly disagreed with. A customer should not have to work around a feature the vehicle was engineered with. Later, the assigned service advisor informed me that the technician had found the drainage issue was being caused by the alternator and tailgate actuators. These parts were replaced, and I was told the truck was fully repaired. I left work early and drove over an hour to pick it up, only to be told upon arrival that the batteries had drained again and the check engine light had come back on. This was extremely frustrating and completely avoidable. Two days later, I was notified that the tailgate modules, the steering control module, and the batteries were also defective and would need to be replaced again. At this point, the service manager stated that if the batteries failed a third time, he would open a STAR case. However, when I followed up today, he initially claimed confusion about why a STAR case should be opened and attempted to retract his previous statement. Only after reminding him of his own words did he agree to have the technician open one and promised written documentation. This entire experience has involved: • Repeated failures of major components • Multiple misdiagnoses • Commitments that were later walked back • A lack of consistent communication • Significant personal inconvenience • A new vehicle that has been unreliable since month one For a brand-new truck—especially a top-tier Laramie Night Edition—this situation is unacceptable. I expected far better quality from RAM and far better service, accountability, and follow-through from Rob Lambdin’s University Dodge. I truly hope that the STAR case and the next steps finally lead to a permanent resolution. More

Thank you so much for understand my situation. I definitely recommend this dealer . Honest people! I definitely recommend this dealer . Honest people! More

Very deceitful people. Bad customer service, overpriced and scammers from beginning to end. Stay away from this place. Bad customer service, overpriced and scammers from beginning to end. Stay away from this place. More

Horrible, no communication stay away from this dealership, they use a call center not even on premises dealership, they use a call center not even on premises More