Avoid this dealer at all cost.
I needed to come here due to the fact that they have the only “water leak guy” in the area. I needed to come in 3 times to get all my work done. One
I needed to come here due to the fact that they have the only “water leak guy” in the area. I needed to come in 3 times to get all my work done. One of those times was to repair damaged caused by their tech when they did the work on the first time I visited. The service “advisor” only advised me when I would call first, and then would take between 4 to 32 hours to return messages. Mind you this was even after giving me her personal cellphone number. It took a month to get parts in, I think, because I never got a call regarding their arrival. If I had not called who knows how long it would have taken to hear from them. I will say they talk a good game but do not live up to promises and deflect any responsibility to the customer for their lack of attention. For example, my second appointment was for 7am, I got an automated text at 5pm that the tech was just looking at my car and about to begin the work. At 5:11pm I got another text, this time from the advisor that my car wouldn’t be done that day and they needed to keep it overnight, if that was ok and that it would be handled first thing in the morning. I responded that I needed the truck by 9am as I had another appointment I got no response until the next day at 8:15 saying that she was waiting for a technician to come in and that it may not be possible to have my vehicle ready. I remind you, this was a problem caused by the tech in the first place and basically amounted to them needing to readjust the door that was catching due to a repair they had done. I showed up at 9, not ready, and was told that the technician had just arrived. 9! I seriously need that tech’s schedule. Finally by 10:05am the tech was able to loosen the door and align it properly. As I said, if you have nothing but time, they may work out for you but if you have any type of timeframe look elsewhere.