Rob Lambdin's University Dodge RAM

would strongly advise anyone considering doing business with this dealership to think twice. I purchased a brand-new 2024 RAM expecting reliability and professional service. Instead, I’ve experienced no with this dealership to think twice. I purchased a brand-new 2024 RAM expecting reliability and professional service. Instead, I’ve experienced nothing but frustration. The first warranty repair involved the rear axle and took approximately six weeks. After finally getting my truck back, it didn’t even make it 400 miles before the rear axle failed again. That alone speaks volumes about the quality of the repair. The truck has now been sitting at this dealership for another two and a half months for the same warranty issue. Meanwhile, I continue making monthly loan and insurance payments for a vehicle I cannot use. Week after week, I receive nothing but excuses and promises that it will be ready “next week.” A warranty is meaningless if a dealership cannot properly diagnose and repair a vehicle within a reasonable time. The quality of the workmanship, the lack of urgency, and the poor communication have been extremely disappointing. This has been, without question, the worst dealership service experience I have ever had. I cannot recommend this dealership to anyone. More

Excessively slow repair service. My van is under warranty, and every time I have something go wrong (which is often), they have my vehicle on average for about a month. So frustratin My van is under warranty, and every time I have something go wrong (which is often), they have my vehicle on average for about a month. So frustrating!!!! More

Buyer beware! Contacted Abner and Jeffrey about a 2026 Ram 2500 Limited that has been listed on their website and Autotrader for over a week. I went through the p Contacted Abner and Jeffrey about a 2026 Ram 2500 Limited that has been listed on their website and Autotrader for over a week. I went through the process arranging insurance, getting pre-approved for financing, and sending pictures of my trade-in. Took over 24 hours and a number of calls, as they were reportedly very busy. When finalizing the deal they tell me they made a mistake on their online listing and that the actual price was $6000 more! Then Abner states “they could get me approved for the higher amount.” Needless to say, this sent up RED FLAGS and I walked away from the deal. Don’t let yourself get scammed by this common sales trick!!! More

What a horrible excuse for an auto dealership. Over the last two weeks I have been working to purchase a "new but used" 2025 Ram 2500 with 35 miles. I don't understand how it can be used with only Over the last two weeks I have been working to purchase a "new but used" 2025 Ram 2500 with 35 miles. I don't understand how it can be used with only 35 miles, when it has never been sold, titled, etc and their way of explaining it makes no sense to me but ..... whatever I am not in the car business. I worked out the price and told the sales rep (several managers called, text, or emailed me over the last two weeks) that I would be flying in today, from Atlanta, and paying cash for the truck and driving it home. I got there and was told by one sales rep that "the truck is in the service bay having a battery replaced". I asked why, and was told it was under recall. That was not the case at all. In fact it was not a battery issue, and when I was told this (I actually overheard the conversation and asked what was going on) was then told to "wait an hour or two" so they could try to diagnose the issue. After a few hours, I am told that not only is the starter bad, so is the main computer, and it would be at least a couple days to fix it. When I asked why I was not told about the issues before flying down (I spoke to them on Saturday before flying down mm day) I was told “we couldn’t find the key so we didn’t know about the issue”. What???Add to that, a huge dent in the front bumper that was not disclosed, along with a couple good sized dents and scratches. I was told that "I should have seen that in the pics". I did not zoom way in on the far away pics on this vehicle, so maybe that's my fault. But I have sold many vehicles myself and ALWAYS show detailed pics of anything wrong - especially dents or scratches. This should be common sense for a dealership, but they made it out that it was my fault. OK whatever, so I decide to not buy a "used new" truck with computer and starter problems already with 35 miles, so decide to drive a brand new 2026 to see if maybe this dealership can work something out for all my issues on a different one. I was flat out told no - that price we are taking a loss on so there is no room. Really??? I just flew in, took a day off, spent over $1000 on flights, uber rides, etc and now have to fly back which means buying a same day flight, land late at night and find a ride home. The only thing I could get from them was "sometimes these things happen"...LOL. I hope nobody ever buys from this place. More

James was EXTREMELY rude and dismissive! I came in to sell my Ram 2500 and both he AND the manager Mark were TERRIBLE! I’ll never step foot inside this establishment again! These idiots give I came in to sell my Ram 2500 and both he AND the manager Mark were TERRIBLE! I’ll never step foot inside this establishment again! These idiots give tDODGE, RAM, CHRYSLER a BAD name! More

I had a very disappointing experience with Rob Lambdin’s University Dodge Chrysler Jeep Ram. I was contacted and encouraged to come to the dealership because I was told the vehicle I wanted was available University Dodge Chrysler Jeep Ram. I was contacted and encouraged to come to the dealership because I was told the vehicle I wanted was available. Based on that information, I took time out of my day and drove all the way there, only to find out the vehicle was not even on the lot. It felt completely misleading just to get me in the door. On top of that, the dealership atmosphere felt more like a gym locker room than a professional business. The staff showed zero urgency and absolutely no respect for a customer’s time. Instead of addressing the issue or trying to make things right, it felt like nobody cared. After that experience, I would not accept a car from this dealership even if it were free. If you value your time and expect honesty, I would strongly recommend looking elsewhere More

Gabriel was absolutely amazing. I called that morning to purchase a truck that I saw online they told me it was good as done 5 hours later they called me back and said that vehicle I called that morning to purchase a truck that I saw online they told me it was good as done 5 hours later they called me back and said that vehicle was already sold I was absolutely livid I called the general manager complaining about this they said unfortunately these things do happen the computers aren't as up-to-date as they should be 2 hours later Gabriel called me and said Mr Ellison I don't believe we've sold that vehicle because I have the keys in my hand let me walk the lot and make sure that I find that vehicle. 20 minutes later they sent me pictures of the truck that I wanted to purchase I was extremely happy it took two days to do the deal but we got it done and when he realized there was an issue with the truck he made sure that he got it right before he had it sent to me Gabriel goes that extra distance to make sure that his customers are completely satisfied thank you very much for your assistance on this Gabriel I appreciate it very much I wish you the best and God bless. More

I visited this dealership to purchase a 2024 Mercedes GLE 450e as a cash transaction. The dealership refused to accept my offer despite Autotrader giving the option to finance or pay cash. I was told they pr 450e as a cash transaction. The dealership refused to accept my offer despite Autotrader giving the option to finance or pay cash. I was told they prefer financing as they are able to make more money from it. On top of that I asked to speak to the manager who never came out to see or speak to me. The absolute worst!! More

Bait and switch tactics and wanted to charge for a previously paid for low jack system previously paid for low jack system More

Very unprofessional and inconvenient. 0 of 10 would not recomend. They called us on Friday to visit them on Saturday; we were interested in a Ram 3500 that they had, through the phone w 0 of 10 would not recomend. They called us on Friday to visit them on Saturday; we were interested in a Ram 3500 that they had, through the phone we agreed on the out the door price of 52,000. When we get to the dealership the truck was in service so we had to wait atleast 30 minutes, then when we were finally able to see the truck its tires were worn down below the legal limit. The dealer ship also didn't have the keys for said truck. Naturally though, they said that they would add the new tires and order a new pair of keys, and we were like "okay, that sounds good" Now lets keep in mind that the truck is listed for 46,500, so the out the door price for 52,000 is quite the reasonable offer; however, after sitting down at the desk and going over the papers they tell us that the out the door price is actually 59,000. We ask why, and the manager tells us that we're being charged for the 6 tires that need to be replaced and the two keys- that they lost. So to sum up this long story, we agree on a reasonable price and when we get there they try to scam us. If anyone is wondering the Ram we were looking at is a 2024 60,000 mile Ram 3500. More