Rob Lambdin's University Dodge RAM

Service and sales don’t communicate at all. Zero operations. Called to confirm a service and after rearranging day to be there they have zero clue what other department said. Service manager aw Zero operations. Called to confirm a service and after rearranging day to be there they have zero clue what other department said. Service manager aware and talks about buying boats while he sees me waiting. First time customer to dodge and last time as well cause of this experience. More

If you’re in the market to purchase a vehicle in the Miami area, do yourself a favor and avoid Rob Lambin’s University Dodge. I located a Ram truck online which was located at this dealership. I con Miami area, do yourself a favor and avoid Rob Lambin’s University Dodge. I located a Ram truck online which was located at this dealership. I contacted a salesperson to discuss the vehicle and made arrangements to travel there to look at it. We started discussing a negotiated price. I had in my possession a report from a respected independent consumers’ group that indicated what the exact vehicle was selling for (on average) at all Miami/Dade dealerships. The salesperson, quite falsely, informed me that the consumer group data was opinion only and did not reflect actual sales. In the end we were $3500 apart on price so I left. They then tried to move me to a cheaper vehicle. Do I hear, “BAIT AND SWITCH”? A couple days later the Sales Director of the dealership contacted me to see if I was still interested. He convinced me to make another visit and that we would work out a deal. We arranged a time. Then I received the following text message from the Sales Director: “Good afternoon: Your vehicle is ready for your visit today. Please keep us updated with your time of arrival” I went there this morning, with a cashier’s check in hand, trusting that we were going to close the purchase. I was advised the vehicle was sold, no longer on their lot. When I asked the Sales Director why he would have me travel all the way back to his dealership knowing that the vehicle I wanted was gone, he said that those text messages and emails are sent out by their computer automatically and that the computer had no idea if the vehicle was still in inventory. Do I hear “BAIT AND SWITCH” again? This is the historic USED CAR mentality. Get the customer on the lot, no matter the difficulty for them and then try to sell them anything. I realize this is prevalent on used car lots but am surprised that the same mentality still exists in supposedly reputable major dealerships. Buyer Beware! More

This was the worst dealership experience I've ever had. I would not recommend University Dodge for anything. The salesperson tried to send me to another dealership so he wouldn't have to help me with my I would not recommend University Dodge for anything. The salesperson tried to send me to another dealership so he wouldn't have to help me with my lease buyout, and he told me the person I spoke to on the phone prior to my arrival didn't know what she was talking about. I asked to speak to her again and she refused to come see me. After a very uncomfortable struggle to finally get assistance, the salesperson told me the vehicle was being financed through one company, only to find out after I had updated my insurance policy that it was being financed through a completely different one. I then tried to schedule my first service appointment, but the person wouldn't reply to my messages. I ended up paying another dealership for the service, foregoing the complementary offer from here. With the exception of the finance guy, everyone else I interacted with was unhelpful and unprofessional. It's disappointing because the location is conveniently located between my home and work and not out of the way like the other dealerships. The lease on our other vehicle will be ending soon, but there's no way University Dodge will get my business. More

Good customers service. Very professional and reliable. Vanessa and her team were very punctual and corteous. Very professional and reliable. Vanessa and her team were very punctual and corteous. More

The parts department here is one of the best l have seen in a while in a while More

Service was good. It took roughly 1.5 hours to complete the service but that was ok because I had more then one thing done It took roughly 1.5 hours to complete the service but that was ok because I had more then one thing done More

Consultant was very helpful and extremely professional. He explained everything that was being done to the car and took the time to walk me to the car when i picked it up. Thanks. He explained everything that was being done to the car and took the time to walk me to the car when i picked it up. Thanks. More

I brought my truck in on 1/29/24 explained that Adapter Engine Oil Filter had been replaced and I was still getting the P06DE check engine on. Went back to University Dodge spoke with the Service Manager, Engine Oil Filter had been replaced and I was still getting the P06DE check engine on. Went back to University Dodge spoke with the Service Manager, who intern assigned his best man on the job. Set me up with a loner and found the problem and it is now fixed. More