Rob Lambdin's University Dodge RAM - Service Center

Detail/car-had to go back over and wipe wax off-not happy/crappy detail happy/crappy detail More

Claude helped us find a vehicle just right for our needs and get us a great deal. and get us a great deal. More

The “Express Service” sign should be taken off the building. An oil change and software update took 4+ hours. The service advisor did not keep me updated and was nowhere to be found. I had to seek out building. An oil change and software update took 4+ hours. The service advisor did not keep me updated and was nowhere to be found. I had to seek out a manager for answers. The he amenities here are poor with almost no indoor seating. More

Two hours and 10 minutes for an oil change. Nothing express or fast abut that! Very disappointing. Nothing express or fast abut that! Very disappointing. More

The dealership always looks after it's customers no matter who. Would always recommend this dealer. matter who. Would always recommend this dealer. More

If I could give a Lower grade I would. I paid $2000 and the very same day my car ran hot. Returned that day and for more than a week your techs were supposed to be working on my car. Again I paid $2000 and the very same day my car ran hot. Returned that day and for more than a week your techs were supposed to be working on my car. Again my car was not fixed. Your dealership took nearly 3 months to say that I needed a new engine that your associate quoted for over $17,000. Very disappointing to have my car serviced at your location. More

I would like to tell you about my experience with this dealer. If I could give them -100000000 I would, unfortunately Google does not allow it. I left my Ram 3500 here, which is an expensive car and the e dealer. If I could give them -100000000 I would, unfortunately Google does not allow it. I left my Ram 3500 here, which is an expensive car and the experience was worse than terrible. The truck had a leak and a sensor went bad on 30k miles. I scheduled an appointment, brought the car in, was told that I would be contacted soon. 1 week passed by, decided to call them, called them directly to the dealership, could not get a hold of our service adviser, called him directly 10 times, no response, left messages, voice mail, let the voice mail to the manager, was trying my best to contact anyone and had no luck. On the second week finally got a hold of my adviser, was told that my sensor was bad, I asked what about my seal that was leaking from the transmission, he did not know about it. He said nothing was leaking and I saw the leak myself, so I told them to check again. Couple of days past, same thing, can't talk to anyone. Week passed was able to contact him again, he said nothing was leaking, and the tech said nothing is leaking, so I sent my driver to come to the dealer and show it where It was. My driver comes in, shows them the leak, they say: "Right, here is the leak, we were looking in the engine bay", I asked them how could the see it in the engine bay when the leak was under the car. Basically they never lifted the truck and they were always talking about the sensor, I could care less about. 3 weeks go buy, same store, can't talk to anyone. Requested to talk to Manger, to shift Manger to ceo of that dealership. I was told them changed the managers and trying to do their best. Finally when I was already angry and had enough, department manager Mike called me. He gave me his name, so I do not know if it's true. He said they are working on the truck and he gives me a call as soon as it's ready. So no one called, no more updates. When they found leak, they told me they are looking for the parts, it would be ready on Friday. I said okay. On Friday they told me that they need more parts. That continued on the 4th week. I am not going to go into the same story, again, no one called me, gave updates or anything else. Long story short, they damaged my truck, damaged my new truck's bumper. Again, it's a 80k truck. They damaged the seals on the transmission with the screw diver, damaged my bumper, leak became worse. I sent my driver to pick up the truck, they said I would loose my warranty if I pick it up, when I said it doesn't work that way, they released the truck but said I need to bring it back to get fixed. I brought to other dealer, and they said they damaged the seals, never changed them, but they said they did, the part was not in FL at least for 2 months, the one they said they changed. Damaged the transmission seal sitting with screw driver. So make story short, 5 weeks truck is sitting there, no answers, no responses, nothing. When I sent my driver to pick up the truck, I asked him to go to the dealership Manger, their head, he said he can't talk and would call me back as soon as he finish with the customer. Never called me. So what we have is that they damaged the truck, damaged the transmission seals, were lying for 4 weeks about the status of the truck and parts. Forgot what was broken. Could not find the leak. It is the most unprofessional dealership with the uneducated personal, that lies all the time. No common sense, luck of professionals, damaging stuff. It's insane. I have never met dealers like that. I am so happy I took it to another dealer to get fixed. Otherwise they would just kill my engine I am sure. The head of the company is the most unprofessional being, he needs to leave his seat and go somewhere else if he can't talk to customers at all. The complaint was filed with the HQ with all the details. FMCSA would be also informed about this dealer practices as well as related FL government departments. That's crazy how bad the dealer can be, never seen More

Very fustrated with the service received. My husbands car, a Dodge SRT Hellcat-which only has approx 30k miles , in prestine condition, garage kept-was dropped off for service as a result of My husbands car, a Dodge SRT Hellcat-which only has approx 30k miles , in prestine condition, garage kept-was dropped off for service as a result of some errors that were firing on August 3rd . Today-August 23 the car is finally ready with a small price tag of-$4900 out of pocket. If that wasnt enough- we arrive home after 20 days of with the same error firing again!! Mind you-for 20 days I have had to ask help of my neighbors to take our kids to school and have my employer give lenancy so that I can work from home due to us being down to one car. If that was not bad enough-no one is answering the phone! We have called twice our rep which we received voicemail. Called back ask to speak to another manager and surprise-voicemail again. Finally received a “text” response asking us to bring our car back AGAIN to diagnose the problem So extremley disappointed. More

Rob Scamdin The fact that I have had any sort of affiliation with this business has been an absolute nightmare. I purchased my very first car, a black 2014 Nissan Altima, from them last year and the affiliation with this business has been an absolute nightmare. I purchased my very first car, a black 2014 Nissan Altima, from them last year and the sales experience was great, but then when it came time to service the vehicle, the true colors of the dealership had been revealed. Since owning the car, the dealership has been my sole servicing provider for the maintenance of my vehicle, and for the times it has been inspected, the maintenance team has provided assurance that the vehicle was in good condition; however, after a warning light came on, I tried to contact them for assistance but one of their associates referred me to their sister location (University Mitsubishi) since they do not "work" on any cars even though have have changed brakes and performed other work on the vehicle. I brought the vehicle into this secondary dealership regarding this situation. The service provider inspected the vehicle, identified 2 issues with the vehicle, and provided a pricing quote of $2,368.12. I was outraged to hear that such a problem came about so suddenly, but understood that the car is old and needed some parts replaced. After purchasing some parts to speed up the repair process, I made an effort to contact both Dodge and Mitsubishi to have the car repaired but was pushed to the side claiming they were busy, and I do not agree in supporting a business that is not willing to help their clients in need; therefore, I went to the Nissan dealer to have the car fixed. Nissan diagnosed the vehicle and found 10+ issues with the vehicle and provided an estimate of $7,227.27., but couldn't believe that so much was wrong with the vehicle, so I took it to another reputable mechanic that have also inspected the car and found issues similar to what Nissan discovered and provided a quote of $7,512.83 (more than triple than what Mitsubishi said). Discovering this infuriating information, I made contact with one of the service supervisors at Dodge explaining the situation and trying to reach a reasonable compromise. The supervisor was not very helpful in it that he denied the vehicle ever being fully inspected and that all of those issues could have occurred within a year. After witnessing all of this, I had to write this review and share my story. I am sure that in the past, this was a competent dealership or people that have purchased the endorsed brands from this dealer have a lot of positive feedback to share; however, it was an absolute nightmare ever investing in this dealership. The customer service is abysmal and the service providers are uncaring in their efforts to assist their clients. Even as far as the management (in both dealers), do not show care or concern regarding escalated situations. Overall, what I am telling you, the reader, the following: DO NOT GIVE THESE PEOPLE YOUR MONEY! As a first time car buyer and business owner, I have never been so disgusted with the conduct this dealership has displayed. I would be afraid to purchase anything that is Dodge/Ram (and even Mitsubishi) just as a result of this traumatizing experience. And if the dealer is reading this, then you organization needs to shape up. This behavior can only take you so far before it starts affecting your business model. Even if you skimmed, scrolled all the way to the bottom, or even won't remember anything about this review, at least remember this home-made slogan "When you hear Lambdin, think Scamdin." More