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Rob Lambdin's University Dodge RAM - Service Center
Davie, FL
234 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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234 Reviews of Rob Lambdin's University Dodge RAM - Service Center
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May 15, 2023
The people of the service department were great. My only complaint is that you should explain to people that their 'appointment times' are not for them but are to judge how many workers to bring in My only complaint is that you should explain to people that their 'appointment times' are not for them but are to judge how many workers to bring in on the weekends. I reserved a 9am 'appointment' but had to wait 2 hours before car was brought in. It should be explained better so people can plan accordingly. More
by jjmeyers79@yahoo.com
Verified Customer
Helpful May 01, 2023
This place not only wrecked my car during a repair. They also kept my car for nearly 7 months without being able to fix it. Then defrauded me out of my vehicle by telling me it was gonna be sold at auc They also kept my car for nearly 7 months without being able to fix it. Then defrauded me out of my vehicle by telling me it was gonna be sold at auction after being told they have no timeline on fixing it and this was after hundreds of attempts to get information from them Artie and Frank both stopped taking my calls and answers. After 6+ months of not having a car I reluctantly sold it believing it was going to sold at auction. Not a week went by when I saw my car was for sell at the dealership. When I called it was already sold. That’s is fraud that’s not right. Don’t take your vehicle to this place. They do not mind lying to you and making you suffer months to gain a profit. It’s disgusting. More
by Dmeseter1
Employees Worked With
Artie, Frank
April 17, 2023
Ok Still have issues with the truck Still have issues with my truck and call back, the answer was that the noise is normal. Bring it to another dealership and they're gonna fix the problem. with my truck and call back, the answer was that the noise is normal. Bring it to another dealership and they're gonna fix the problem. More
by GTROBERT@HOTMAIL.COM
Employees Worked With
NA
September 30, 2022
The true measure of any establishment is how problems are handled when it arises. Never have I experienced such poor level of service from a dealership of the 6 new vehicles we purchased in the past 5 years. handled when it arises. Never have I experienced such poor level of service from a dealership of the 6 new vehicles we purchased in the past 5 years. Selling vehicles and unable to provide adequate service does not promote customer confidence especially for small businesses. Complete disconnect from management down. Purchased 2020 Ram 1500 from this dealership and included their platinum maintenance package. Vehicle will not start. Long hold times and call disconnects. Earliest scheduling is 5 weeks out from time of call. No service after vehicle purchase. No accountability, no responsibility, no support for the vehicle they're selling. Only interested and very responsive with sales inquiries but completely blank when it comes to service. Bottom of the barrel type of experience where once is too many. More
by cullen
July 22, 2022
Avoid this dealer at all cost. I needed to come here due to the fact that they have the only “water leak guy” in the area. I needed to come in 3 times to get all my work done. One I needed to come here due to the fact that they have the only “water leak guy” in the area. I needed to come in 3 times to get all my work done. One of those times was to repair damaged caused by their tech when they did the work on the first time I visited. The service “advisor” only advised me when I would call first, and then would take between 4 to 32 hours to return messages. Mind you this was even after giving me her personal cellphone number. It took a month to get parts in, I think, because I never got a call regarding their arrival. If I had not called who knows how long it would have taken to hear from them. I will say they talk a good game but do not live up to promises and deflect any responsibility to the customer for their lack of attention. For example, my second appointment was for 7am, I got an automated text at 5pm that the tech was just looking at my car and about to begin the work. At 5:11pm I got another text, this time from the advisor that my car wouldn’t be done that day and they needed to keep it overnight, if that was ok and that it would be handled first thing in the morning. I responded that I needed the truck by 9am as I had another appointment I got no response until the next day at 8:15 saying that she was waiting for a technician to come in and that it may not be possible to have my vehicle ready. I remind you, this was a problem caused by the tech in the first place and basically amounted to them needing to readjust the door that was catching due to a repair they had done. I showed up at 9, not ready, and was told that the technician had just arrived. 9! I seriously need that tech’s schedule. Finally by 10:05am the tech was able to loosen the door and align it properly. As I said, if you have nothing but time, they may work out for you but if you have any type of timeframe look elsewhere. More
by max9796
Employees Worked With
L. Gonzalez
July 20, 2022
The staff here are excellent. I’ve been coming coming here for over 20 years for a reason I’ve been coming coming here for over 20 years for a reason More
by Lenny C
