Rob Sight Ford

Found the car on line and called the dealer and talked with Marc Sullivan regarding the car. Marc worked with me by answering all my questions, I had plenty of then, because I lived in Missouri City Texas with Marc Sullivan regarding the car. Marc worked with me by answering all my questions, I had plenty of then, because I lived in Missouri City Texas. I flew up and was picked up by Marc. The car was as I was told. Marc also helped with getting a Ford warranty for this used car. All the people I dealt with were VERY nice and help full. More

My husband and I purchased a 2012 Ford Focus hatchback from this dealership, and we could not be more pleased. The price was great, and the staff at Rob Sight Ford were very friendly and helpful. We will from this dealership, and we could not be more pleased. The price was great, and the staff at Rob Sight Ford were very friendly and helpful. We will definitely come back to this dealership when we purchase our next car. More

I called and left a message for Michele, which she promptly called me back. She researched the vehicles which I was interested, and set up an appointment. Everything was down hill from there. Mich promptly called me back. She researched the vehicles which I was interested, and set up an appointment. Everything was down hill from there. Michele makes car buying a complete wonderful experience. She is friendly, knowledgeable and is always more than happy to help with any and all questions. I have a dealership in my hometown but choose to drive 60 miles to Rob Sight! This is my 5th vehicle I have bought from this dealership, each time from the very first to this one same type of service: Outstanding! Tony was great, no rushing even though we were at the end of the day, explained everything thoroughly, even got a lower finance rate than our bank! Recommendation: Keep up the good work! More

I had 2 Recall for Service notices I wanted to address, (Recalibrate for Low MPG & Headliner Airbag Cushioning). I called Jess Newman to schedule an appointment which was made for almost a week later. I (Recalibrate for Low MPG & Headliner Airbag Cushioning). I called Jess Newman to schedule an appointment which was made for almost a week later. I asked if they needed to get any parts in for the job, and was told by Jess "we probably have them on hand, if not we can get them the same day". I dropped the car off about 7:30am Monday 8/26, and talked to Jess. I told him I had the car in a couple of weeks prior to have the L/R tire repaired, and could he check the L/F because it looked a little low. When I came to pick the car up, Jess told me they didn't have the parts for the Headliner correction, it would be a few days, and he would let me know when they came in. I asked if they had done the other correction for the Fuel Mileage, and Jess said yes. I failed to ask about the tire and assumed they found no problem. I drove the car for a week, and saw no change to the EV drive cut-out speed (64mph change to 85mph) as explained in the recall notice. I called Jess and scheduled for the Headliner on Friday 9/6/13. Before that day I received another recall notice for Cell Phone Connectivity issues. I brought the car in about 8:30am Friday 9/6 and told Jess about the third recall, and that the MPG Recalibration had not worked. He said he would have the recalibration re-checked and it shouldn't be a problem to get all three done. I picked the car up about 4:30pm and Jess told me the cashier had the paperwork. The cashier told me there was a $22 charge for the tire repair. I told her I was not aware of a tire repair. She spoke with Jess and he would adjust that charge. Jess said it was for the L/F tire repair they did the week before, but apparently had not told me about. I drove the car, and still no change to the EV drive cut-out speed. I e-mailed Jess explaining the problem and added I had found information on-line indicating Ford was having some problems with the MPG Recalibration not working in all cases. I suggested he look into that and let me know. 9/9/13 I returned a call from Jess and he said the Service Mgr. told him weather conditions and driving habits can effect the MPG and I should drive it awhile. I told him I was aware of all that, but it did not change the fact the EV Drive was still cutting out at 64mph instead of 85 as stated. As of this date 9/17/13 I have not heard anything to resolve the problem. Bottom line is, no parts, ineffective recalibration, charge for ??tire repair??, and what seems to be a general lack of knowledge or interest of the recall situation, gets this service experience a failing grade. More

Excellent service to finding a car that I wanted that continued with excellent service regarding the purchase price, the finance office, and Derek working on his day off to ensure the interior and exteri continued with excellent service regarding the purchase price, the finance office, and Derek working on his day off to ensure the interior and exterior would be done that day. Roger More

We have purchased multiple cars through this dealership. We return because of the way we are treated. We drive 30 miles, past other Ford dealerships to buy our cars because we have had such good experience We return because of the way we are treated. We drive 30 miles, past other Ford dealerships to buy our cars because we have had such good experiences in the past. If we were doing this review, based sole on the interaction with our salesman Gary Singer, It would be 5s across the board. We told Gary what we wanted in a car-- accessories and color. Gary was able to find the exact car we asked for even though the 2013 models were becoming scarce. There was nota car available that would meet our request at any dealership in KC. The one he found was at a small town dealership in Missouri. The price Gary quoted was great and we decided to go ahead with the purchase. At this point, we would have given our interaction with Rob Sight Ford a 5. When we went to pick up the car, the paperwork was not ready and we waited around for the finance guy. Rob Sight Ford advertises no hassle pricing and I would have to agree that the pricing on the car was great, However, the no hassle policy evidently goes out the door when you walk into the finance office. We have several problems with how we were treated. First there was a discrepancy in the rebates we were originally quoted. (This was not brought to our attention, but something we noted later. the pricing issue was resolved, but it should have been addressed before we signed the paperwork.) Second the initial interest rate offered was high for someone with EXCELLENT credit. This was negotiated down, but I can tell you that next time we will go in with outside credit already approved and only if they can beat the interest rate will I finance through the dealership. We have done this in the past, but have always been treated fairly by Rob Sight. Because of this we did not come as prepared this time!. I guess that is our fault for being so trusting. Third, without first discussing with us whether we wanted them or not, Ty added the warranty and Gap insurance. We then had to negotiate these items. When asked if we had to purchase Gap insurance, he made it sound like the lender wanted us to get the GAP insurance to get the lowered interest rate. However, the loan document states that the insurance is not required to obtain the credit. Never before in my interactions with any car dealership, has the extra things such as warranty and Gap insurance been added before we discussed the extras and their cost. In the end, the price discrepancy was corrected, we got a decent interest rate and did not purchase the Gap insurance. To sum it up-----We love the car. It is a 2013 Ford Fusion. Our Salesman Gary Singer met and exceed our expectations. However, we were not treated as we had come to expect from the finance department. If this were our first interaction with this dealership it would definitely be our last. The jury is still out on whether we will return to this dealership to purchase our next car. More

I was looking to purchase a CMax. I had been to another dealership to purchase a new CMax. When all the details were worked out as far as trade in, interest rate etc, I decided I would look for a used CM dealership to purchase a new CMax. When all the details were worked out as far as trade in, interest rate etc, I decided I would look for a used CMax and found one at Rob Sight and saved myself $$$$$! Not only did I save on the same vehicle going from new to used, but also my interest rate was lowered! Sandra worked to find me exactly what I wanted and Tony surprised me with an interest rate that beat all others! These guys are great! I would recommend this dealership to anyone for both new and used. Thank you, Shelly More

I was working with a limited budget and received the amount I need for my trade in. I was concerned about my credit score being high enough for a low interest rate. Christian Leal and Jeff Morton helped amount I need for my trade in. I was concerned about my credit score being high enough for a low interest rate. Christian Leal and Jeff Morton helped me with my trade in,and Tony Wright was able to get a great interest rate that kept me in the payment range I could afford. The no haggle price is the way to buy. Thanks, Dave More

I feel very comfortable having my vehicle serviced at Rob Sight Ford. Roger is always very friendly and courteous and lets me know that my vehicle will be well taken care of. We like the diagnostic report Sight Ford. Roger is always very friendly and courteous and lets me know that my vehicle will be well taken care of. We like the diagnostic report which is very informative and easy to read. ka More