Robbins Chevrolet

I have a 2011 Suburban with 33k miles. A while back (around 10k miles), my passenger side mirror started going from the settings I had it set to, to the full out position intermittently when using the (around 10k miles), my passenger side mirror started going from the settings I had it set to, to the full out position intermittently when using the remote to unlock the doors. I took it to the dealership (Robbins Chevrolet in Houston, TX), and the service manager (Tony) saw it do it himself. They told me to switch remotes (I was using the #2 remote instead of #1, but both of the memories were set to the exact position) and they thought they solved it. It continued to be an issue sparingly, but not all the time. Now, at 33k miles, its doing back to doing it a lot. I took it back to the dealership today and they have refused to fix the problem because I have a aftermarket Alpine radio installed. When this issue was first brought up, everything was completely factory. Factory radio as well. So, this was an issue before and after a aftermarket radio has been installed. Not only has the service manager (Tony) has seen this issue himself, the service advisor (Alex) saw the mirror go to the full out position as well today when I brought it in. Chevrolet is refusing to fix this issue because there is the aftermarket radio installed, even though this issue was occurring before anything extra was put in there. Instead of fixing the problem, they're coming up with excuses and reasons as to why they won't fix it. That is the most frustrating part, I have had this issue before anything was in there, and they refuse to fix it. I have taken it up the ladder to GM's tier 2 for customer satisfaction and they continue to refuse to fix the problem. I will begin to fill out a BBB complaint on GM and Robbins Chevrolet. I write this to caution any prospective buyers out there that Chevrolet will do anything it can to get away from honoring their warranty. I am in the market for a new truck, but this has steered me far away from buying another GM product. More

BEWARE. Do not purchase a car here at the used Cheverloet dealership. We were told that the lender was requesting that the price be raised on the vehicle due to our credit. In all reality it was in fact the dealership. We were told that the lender was requesting that the price be raised on the vehicle due to our credit. In all reality it was in fact the finance manager that up'd the price. This was verified by contacting the lender and them telling us that they wouldn't ever request that the price be raised. We were in a situation and felt we had no other way out but to sign the contract for the car that we purchased. Not to mention that we were promised parts for the car and still haven't received those parts and it has been over 3 months since we purchased the vehicle. They are nice, they put on smiles, but its because they are taking complete advantage of you. Especially when you are someone that honestly needs the help. Their personal bank roll is a little more important. Once the deal is done they won't contact you about their "we owe" situations. You have to follow up again, and again, and again. More

Totally wasted my time. Made a simple reprogramming a bad experience. Completed work without my permission. Did not listen or review car records. Totally displeased. experience. Completed work without my permission. Did not listen or review car records. Totally displeased. More

April 27, 2012, I bought a brand new 2012 chevy traverse from Robbins Chevrolet. The salesman and the sales manager, I guess he was, were terrible. After they took my truck that I was trading in to be appra from Robbins Chevrolet. The salesman and the sales manager, I guess he was, were terrible. After they took my truck that I was trading in to be appraised, I had to ask them 5-6 times for my key back. I kept getting the "I left it on my desk" excuse, and his desk was maybe 10 feet away. I hate games and this was 1 big game to them. And even though this was the vehicle I wanted, the salesman did not offer to show me the car, any of the options on the car or my color choices. And when we finally sort of settled on the vehicle price, they only had 1 on the lot for that price. Basically, this is it, take it or leave it. Plates came in about a week later, no phone call, nothing. Until I called them 3 weeks later and the lady who answered said they had been there,they couldn't get a hold of me, messages had been left at the number they had. Except, they had the wrong number, were calling and leaving messages on someone else's phone. apparently, no one bothered to pull paperwork or look in the computer to verify my number or look for my husband's number. And the stupid part is, they had my number wrong because of 1 number. And now, just under a month later, my new car is going into the shop because of some banging noise under the hood on the driver's side. They have no idea what it is. It has been making this noise from the beginning, my fault for not bringing it in sooner but I should not have to put my new car in the shop after only a month. And no one seems to really care to much. More

I have bought 5 vehicles from Robbins,since 1981. I bought a 2009 truck back in July.I had a flat tire at the bank in New Caney about 3-4 weeks ago. I could not find the jackhandle or the lug wrench. bought a 2009 truck back in July.I had a flat tire at the bank in New Caney about 3-4 weeks ago. I could not find the jackhandle or the lug wrench. I called Robbins, and talked to Todd Robinson. He told me it should be with the jack. When I could not locate it he offered to come and help me.Then I had a problem trying to lower the spare. Now I'm feeling like a dummy. Todd, and another man from Robbins,came by on their way to lunch. They found the problem; why the spare wouldn't lower and fixed it. We changed the tire. I told Todd how much I appreicated them coming to help me,when I asked how much I owed them for coming. He said, come see us next time you need another vehicle. I told him I would, and I will. Regards, Robert W. Drennan More

I have purchased 4 vehicles from Robbins Chevrolet in Humble and each time I have come back and worked with Matrix Watkins. When I went shopping for a new car for my wife, I was recommended by a neighbor Humble and each time I have come back and worked with Matrix Watkins. When I went shopping for a new car for my wife, I was recommended by a neighbor to pay Matrix a visit (they too had bought 2 cars from him with high marks). After that first experience, I was sold. Matrix made the car-buying experience what it should be and nothing like what you expect it to be. He was straight-forward and honest and worked to get us the best deal he could. When it came time to sign the paperwork he was with us until the end where the finance department picked up and carried us across the finish line. I have done this 4 times so far and when I need to trade up for a new car again, Matrix at Robbin's will be where I go. Anybody else is 2nd best, period! More

My salesman Ryan was great, and I was in and out in less than 2 hours. Way to go Robbins.I will tell everyone I know to shop at Robbins. This was my 2nd car to buy from Ryan, and the Robbins store, and both than 2 hours. Way to go Robbins.I will tell everyone I know to shop at Robbins. This was my 2nd car to buy from Ryan, and the Robbins store, and both times I was treated great, and was able to get what I wanted-needed with no hastle at all. More

I purchased a 2010 Camaro and was mislead by the salesman, Ken, concerning an option for the vehicle. The dealership agreed to install the option at no charge to me, which I appreciated, at least at salesman, Ken, concerning an option for the vehicle. The dealership agreed to install the option at no charge to me, which I appreciated, at least at first. The salesman had me come into the service department, as I took a day off from work for this, only to find that the part was never ordered. After showing my disgust in the situation, I worked with another manager who ordered the part. So I go in to the dealership today to have the part installed, and they don't have the parts they needed, again. So at this point I have wasted two days, and will have another 10 - 14 day wait before expending even more time. The first salesman offered to provide me and my wife a dinner if we completed the satisfaction survey indicating he did a great job. He never showed me anything about the car and really did nothing to deserve a good rating. The manager that took over after the salesman today kept relating that he was providing the part for free....of course that wasn't the case or they never would have offered to install it. There is an obvious lack of communication between the service department and the sales personnel. The service department personnel have been as helpful as can be expected, but they have been "thrown under the bus". The manager today blamed the service department on ordering the wrong part but I was there when he handed the clerk the paper with part number on it to order. I asked the manager, Ron, several times to give me a means to contact Mr. Robbins himself, but he refuses to do so. I doubt that Mr. Robbins wants his dealership and his name associated with such poor customer satisfaction. I am continuing to try to find a number of email though. Just wanted to share my experience with Robbins Chevrolet in Humble and hope no one else has to experience the same poor service. More