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Robbins Nissan
Humble, TX
120 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 120 reviews
October 26, 2018
Nice when you buy, awful after the fact I have bought 2 cars from them. Sales seem ok, but paperwork and correct disclosure is a major issue. Its been 3 months and continuing, to get a GAP I have bought 2 cars from them. Sales seem ok, but paperwork and correct disclosure is a major issue. Its been 3 months and continuing, to get a GAP refund after being told incorrect information, and "Rod" in finance passing the buck with incorrect information. It is one thing to tell the truth and know what you are telling the customer, but to give wrong information and be arrogant about it is unacceptable. More
by BC
Employees Worked With
Noah Ramirez
Helpful May 11, 2018
Personable, Caring, and Listens to the Customer Roger McAdoo was attentive to us from the moment we met him. He asked what our preferences were, then worked to find exactly what we wanted. He st Roger McAdoo was attentive to us from the moment we met him. He asked what our preferences were, then worked to find exactly what we wanted. He stayed with us through the entire purchase and truly cared about what we wanted. He is what I'call a "customer's salesman". Very good with people. Very good for repeat business for the dealership. A good role model for other salesmen. More
by Becky
Employees Worked With
Roger Mcadoo
February 16, 2018
Amazing staff My salesman James was amazing very knowledgeable of the vehicles and very patient and polite. He and his Co workers are a great team. They were all ea My salesman James was amazing very knowledgeable of the vehicles and very patient and polite. He and his Co workers are a great team. They were all eager to help. I never seen anything like it makes me want to send everyone I know that needs a vehicles to them. Keep up the good work guys. More
by Mary Miller
Employees Worked With
Manny Carames, James Deguzman, Carlos Montalvo
September 21, 2017
STAY AWAY FROM ROBBINS NISSAN!!!!!!! If I could I’d give them 0 stars. Make sure y’all read all reviews before even stopping by to browse their dealership so y’all can save some trouble a If I could I’d give them 0 stars. Make sure y’all read all reviews before even stopping by to browse their dealership so y’all can save some trouble and time. My previous car was totaled due to the floods in August, so my insurance paid it off. My husband and I went ahead to purchase a vehicle from them over the weekend of 09/15/17 to be exact. I did not mind a broken windshield that the vehicle we got had because they promised me they’d fix it and promised it’d be ready that same day. Then, they called my husband at around 6pm that it was not ready, yet again they promised it’d ready by the next day. And, again! IT WAS NOT READY! I honestly needed a car to get to work so my husband And I picked it up how it was so I could get to work the next day. They told me to take it the next day because for sure they were going to have it ready, they said they had and assured me they had the glass it just needed to be installed. Okay no, they lied AGAIN!! and not just that! They even lied about having the glass! They did not even have it!!!they changed the whole story on my husband when he went to drop it off !!At this point I do not even know what to do! I am very upset because this is day 5, 09/20/2017!! And my car is still not ready and on top of that all the LIES And their stories that they like to make up. Although they gave us a rental on day 5, that is not enough and did not make up for everything that they are making me go through. Also, their employees don’t have respect for customers. When I was explaining the situation to one of them he was laughing in my face. BAD CUSTOMRR SERVICE! My main concern is that they lie non-stop. SAVE YOURSELF SOME TIME, DO NOT WASTE YOUR TIME HERE. Read all reviews they are mostly NEGATIVE so that says a lot. I Should've done that before coming to Robbins Nissan. I DO NOT RECOMMEND AT ALL. *UPDATE: 09/21/2017* I decided or was convinced by my husband to give them 1 more day and I agreed. Okay, today in the morning my husband called and told them to have it ready by 3pm if not that we’d just pick it up because we cannot waste more time with them, when my husband was on the phone with them one of the salesmen confessed to my husband that he’s just been telling us what his manager tells them to say that its really out of the sales team control. Okay, so now, I Know that it was THE MANAGER LYING AND MAKING UP STUFF ALL ALONG. WOW, what kind of manager is that? HORRIBLE! Never acquiring another vehicle from them and if I could and if I knew how terrible of a dealership this is, I would’ve never given them my business. *********STAY AWAY FROM ROBBINS NISSAN! ***************** And read all reviews, NEGATIVE. On the other hand, ROBBINS CHEVY is beyond better, very professional and even their building looks better and more professional, the employees there are very helpful and professional. We bought our previous car there and it was Amazing!! Never had a problem with them and they do not lie!!! More
by betsuavaldez
Employees Worked With
MANAGER IN THE USEDCARS SIDE
May 09, 2017
IN & OUT SAME DAY Service center has modern diagnostic equipment. Great service and workmanship; in and out same day. Problem diagnosed very quickly and taken care o Service center has modern diagnostic equipment. Great service and workmanship; in and out same day. Problem diagnosed very quickly and taken care of same day. THANKS More
by Pancho
Employees Worked With
Patrick Uhlig
April 02, 2017
Great experience on purchasing a new Nissan Frontier I have been researching trucks and finally decided that the Frontier would be the best fit for me. I started my arduous task of searching on the inter I have been researching trucks and finally decided that the Frontier would be the best fit for me. I started my arduous task of searching on the internet, requesting "Best Price!". Late Thursday night I say a Frontier on Robbins website that was the color and packages that I was looking for. To my surprise, I received a call from Micheal @ 6:30 AM Friday morning as well as an email. I thought I started my work day early! I replied to Micheal requesting what was the "true" price including dealer add on's & destination charges. I explained to Micheal that I was very busy and I didn't have time to come in and play the let's talk game. I told him give me your best drive out price. Micheal did exactly what I asked without the normal back and forth game you normally have to play. Once I had their best price via email we moved to my trade in. After I had the assurance we could get to where I wanted to be, I made an appointment to stop by that evening. Micheal had his manager talk with me about what Robbins could give me since we were $700 from where I wanted to be. David asked for a few minutes and came back with what I wanted. Drove out with a new Frontier and one of the best car buying experience I have ever had. I'm a tough person to sell a vehicle to and Micheal exceeded my expectations! I would highly recommend using him. More
by Cajun Cowboy
Employees Worked With
Micheal Dials
October 06, 2016
EXCELLENT SERVICE I've been going to Robbins Nissan for the past five years now. I've always experienced great customer service from salesmen to service men. I've alw I've been going to Robbins Nissan for the past five years now. I've always experienced great customer service from salesmen to service men. I've always had a great experience when dealing with Jimy Casas, he has always made sure all of my new car needs and new car experiences have been met. Jimy has always followed up with me to make sure everything was working out well for me and my car. He has continuously provided 110% true customer service! I would recommend Robbins Nissan to all of my family and friends in the surrounding areas and even outside of the Humble/Houston Texas area. More
by ANITRESS JOSEPH
Employees Worked With
Jimy Casas
October 05, 2016
Was given different price for vehicle for purchase. Went in they had a wrecked Titan with Cummins they told me was marked down to 44,000 then when came to sign sales person said the price was 54,000. I Went in they had a wrecked Titan with Cummins they told me was marked down to 44,000 then when came to sign sales person said the price was 54,000. I don't like being lied to a manager told me the mark down. Sales person said would call back & didn't. More
by Bagman
Employees Worked With
John
August 13, 2016
Extremely Wonderful! After going through a horrible hassle at Baker Nissan, I came here and they saved the day! Everyone was very professional and helpful! Thank you guys After going through a horrible hassle at Baker Nissan, I came here and they saved the day! Everyone was very professional and helpful! Thank you guys so much, I really appreciate everything!! More
by Mharmon88
Employees Worked With
Kerrie Hines, Chris Godwin, Manuel Villanueva, Deangelo Burrell
July 29, 2016
used car purchase went to dealership and traveled 40 miles to get there, was answering an ad on craigslist about a used landrover, when i finally arrived used car manag went to dealership and traveled 40 miles to get there, was answering an ad on craigslist about a used landrover, when i finally arrived used car manager will not even get off his desk to greet me he talked from his desk and said the vehicle was sold. More
by louis 55
Employees Worked With
Sal Martinez
