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Robbins Nissan - Service Center

Humble, TX

4.4
20 Reviews

20 Reviews of Robbins Nissan - Service Center

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February 04, 2020

good response to my concerns In response to my service concerns, I received no less than 5 different responses to resolve my issue. Ultimately, the service department lowered the More

by pboros11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espinosa, Micheal Dials, Mike Flores, Zak Banamar, Justin Brown, Mitchell Castro, Lawrence Benson, James Deguzman, Efferen Bryant, Mark Eaton
Feb 05, 2020 -

Robbins Nissan responded

Patricia, we're happy you found our staff to be so supportive during your experience here at Robbins Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2019

Poor service. Representative would not provide update on time for my appointment when asked. When I asked again I was just told “soon”. An oil change should never take 2 hours on an appointment. A walk More

by Jim P
Recommend Dealer
No
Employees Worked With
Jessica
Nov 26, 2019 -

Robbins Nissan responded

Jim, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you for bringing this to our attention. We w ill use your comments to refine our efforts to ensure this issue does not happen again. Please reach out to Carissa at (281) 446-3181 when you can so we can address this situation directly. Thank you and have a great day.

October 05, 2019

Steer clear of this unethical delaership. In my opinion, the service shop at Robbins Nissan is horrible. After dealing with them on a few occasions, I have found them to be totally incompetent More

by antwoine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erick Doerr
Oct 09, 2019 -

Robbins Nissan responded

Antwoine, we regret to hear that you feel that way. However, we would like the opportunity to discuss this with you and get some more details about your recent visit. If you are willing, please reach out directly to our manager Carissa at 281.446.3181. Thank you for your time and we hope to hear from you.

September 21, 2017

STAY AWAY FROM ROBBINS NISSAN!!!!!!! If I could I’d give them 0 stars. Make sure y’all read all reviews before even stopping by to browse their dealership so y’all can save some trouble a More

by betsuavaldez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
MANAGER IN THE USEDCARS SIDE
May 09, 2017

IN & OUT SAME DAY Service center has modern diagnostic equipment. Great service and workmanship; in and out same day. Problem diagnosed very quickly and taken care o More

by Pancho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Uhlig
May 10, 2017 -

Robbins Nissan responded

Thank you for the great 5-star review, Pancho! We love to hear that your problem was resolved in an efficient manner.

December 28, 2015

Excellent Service Everyone from the moment I drove up and they greeted me were very courteous and helpful. Fast service, awesome customer service. Comfortable waiting More

by CarlaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service team
Dec 29, 2015 -

Robbins Nissan responded

Thank you for the great review, Carla! I am honored to hear such a long list of things you enjoyed about our dealership from our dedicated staff to our comfortable amenities. We appreciate your business and look forward to working with you again soon.

December 27, 2015

Not Professional My experience: Customer Service is unacceptable. Management is disrespectful and does not respond well or value feedback when informed of their weakn More

by CB1516
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Manager
October 26, 2015

The dealership went above and beyond-during service I took my car to get serviced on a Friday. I needed an oil change, my windshield wiper was broken-several minor things. I dropped it off in the mornin More

by kpeay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Poock
Oct 27, 2015 -

Robbins Nissan responded

Thank you for the 5 stars and kind words about our dealership. We are so happy we were able to help with your service needs. If any automotive needs arise in the future, please don't hesitate to ask. We are happy to help!

September 29, 2015

Customer Service is #1 The main reason I bought a Nissan was because I have seen my mother and sister get such great service on their cars. Brock, the service manager, and E More

by Bound4Joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed McMahan, Brock Pennel
Sep 29, 2015 -

Robbins Nissan responded

Christine, Thank you so much for providing such great feedback. We are so happy you and your family have been pleased with the service you received from our dealership. We are fortunate to have great customers like you and look forward to serving you in the future. Enjoy your new Nissan!

April 21, 2015

Service Department I just got a Clara this morning that my tag and extra key were ready. So I went in, picked up the tags and the lady at the desk told me that service w More

by Kenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed
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