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Robert Brogden Buick GMC

Olathe, KS

4.7
5,582 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,582 reviews

December 18, 2023

We've lost trust after being overcharged for brake and rotar job. Technical service seems fine, but overcharged by counter person. More

by DANALVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Habiger
Dec 18, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

Dec 18, 2023 -

DANALVAN responded

We called and sent emails before I went public with the review. No response to either nor contact information for us to contact any specific person in your response, ie name, direct line, etc which further comminicates apathy toward a long time customer. It's very disappointing.

December 18, 2023

Friendly staff, excellent service. Quick and professional. Very happy with my vehicle and the price. Would return to this dealership! More

by lizbecker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Robert Brogden Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Robert Brogden Buick GMC Team

December 18, 2023

Received great service from Brian Everhart to resolve a longtime problem with my Acadia transmission issues that were defined in a letter that I submitted to GMC. We had to deal with the GM strike delay o More

by rshowers5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximus Romine, Brian Everhart
Dec 19, 2023 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

December 16, 2023

Jimmy Carpenter and Enoch were great to work with. They were very helpful and took the time to make sure i knew about my new car. More

by catlettjackie
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enoch Kritzell
Dec 18, 2023 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

December 16, 2023

Jimmy Carpenter was very good at giving me all the information I needed to make the decision on whether to buy this car. More

by wdwedow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

December 14, 2023

Everyone that I came in contact with there at Brogden, was courteous, friendly, actually said hello and asked how I was doing and if I needed help with anything! Not just a couple of employees, but all th More

by av8rmarv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastien Granger
Dec 14, 2023 -

Robert Brogden Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Robert Brogden Buick GMC Team

December 14, 2023

Was very good they kept me updated while I was waiting on the truck and when it came in the process went well and the salesman was great More

by cclark4405
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Robert Brogden Buick GMC responded

Clark, thank you for taking the time to share your feedback regarding your experience at Robert Brogden Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Robert Brogden Buick GMC Team

December 14, 2023

I had a great experience with these guys! They took care of me and I bought a beautiful truck!! More

by danrice2723
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
Dec 14, 2023 -

Robert Brogden Buick GMC responded

Dan, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Robert Brogden Buick GMC. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Robert Brogden Buick GMC Team

December 13, 2023

I can't even begin to express my gratitude with Lee Habiger's service at Robert Brogden Service Department. From a horrible situation, to a tow truck ride, to "I got you Rick". Lee got things moving More

by rr123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Habiger
Dec 13, 2023 -

Robert Brogden Buick GMC responded

Hi Rick, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

December 13, 2023

Helpful and kind staff, vey willing to help in any way possible. Highly recommend them. More

by jeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Ford
Dec 13, 2023 -

Robert Brogden Buick GMC responded

Jeremy, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

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