Robert Brogden Buick GMC

Understandably they were short handed in techs in service which would impact speed however waiting 4 hours and no update was simply ridiculous and unacceptable for customer service whilewaitingon a vehicle. which would impact speed however waiting 4 hours and no update was simply ridiculous and unacceptable for customer service whilewaitingon a vehicle. It would have been nice for an approximate wait time so I could have made the decision to come back or leave the vehicle so my day wouldn't have been wasted on top of not having a full quote for repairs as being unable to drop a fuel tank which would have extended my time at the dealership. More

Excellent service and a very quick process. I don't appreciate this website requiring a minimum word amount. I don't appreciate this website requiring a minimum word amount. More

Called with an issue on a 2023 Sierra. Brian let us come in right away without an appointment and got it right in for the diagnostics. Had to order a part and kept us informed on the statu Brian let us come in right away without an appointment and got it right in for the diagnostics. Had to order a part and kept us informed on the status of the part. Then let us come back without an appointment to get the repair done. We waited a little bit but it was at our convenience. More

The service was great. The service writer was very helpful, knowledgeable and polite Thank you The service writer was very helpful, knowledgeable and polite Thank you More

I have had some great experiences with Robert Brogden Buick GMC and will continue to use their service Dept and if I every decide to buy a new Vehicle I will check with them first. Buick GMC and will continue to use their service Dept and if I every decide to buy a new Vehicle I will check with them first. More

Dealership worked hard to ensure we were able to view and test drive the types and styles of vehicles we were interested in purchasing. They were all professional, friendly and helpful. test drive the types and styles of vehicles we were interested in purchasing. They were all professional, friendly and helpful. More

Short, but very good experience . We are enjoying the Arcadia we purchase .Again , love the car . We are enjoying the Arcadia we purchase .Again , love the car . More

Took 4 trips in to get my rearview camera screen mirror working again. Replaced 2 parts to then realize it was a short in the camera wire. Spent a ton of time waiting in the waiting room on this vehicle an working again. Replaced 2 parts to then realize it was a short in the camera wire. Spent a ton of time waiting in the waiting room on this vehicle and 2 of the trips was out of my vehicle for 3 days at a time. The last time in you guys had my vehicle in for 3 days. Instead of replacing the faulty module right away you pissed away 3 days trying to get it to update only to then have to replace the module again. When it was determined that there was a short in the camera and it needed to be replaced I got a call from the service team that my warranty would only cover the camera not the labor. I had to call into the warranty company where I clearly explained what was going on and they ended up covering it, a call the service team should have been easily able to handle. Countless hours being on site and on the phone with you guys wasted. More

Jimmy A gave us the best car buying experience we’ve ever had! Things were easy and he provided all the information requested in a timely manner. Definitely go see Jimmy A had! Things were easy and he provided all the information requested in a timely manner. Definitely go see Jimmy A More

On time appointment, serviced quickly and professionally and priced fairly. The service manager did a great job. and priced fairly. The service manager did a great job. More