Robert Brogden Buick GMC

I took my GMC Terrain to Robert Brogden GMC as it had an engine issue that should have been covered by a GM recall. I called ahead and the service manager told me the car would be covered. Day two after t engine issue that should have been covered by a GM recall. I called ahead and the service manager told me the car would be covered. Day two after towing it there, a service guy called and said I needed a new engine for $9000. I told him what the service manager had told me about the recall. When I asked what testing had been done to determine the engine was bad, he had no answer other than the technician told him so. He told me he'd find out and check why it wasn't warrantied as the manager had told me. NO call back for a week. I left 3 messages that week, no call. Finally called to tell me it was not covered. I asked who to escalate this to as I'd been told it was, he said he'd do it for me. Never called me back. Finally chased down the original service manager again after another week and a half of left messages. Told me the other service guy was no longer there. He said he'd look into it again. Waited another two weeks, leaving messages, was never called back. After another two weeks, the overall service manager called me to ask why my car was in their lot. The previous service guy was no longer with them. Unbelieving, I explained the entire story, for the third time. Said he'd check it out. Two weeks later, after leaving messages three times, answered the phone to tell me I was out of luck. The district said they would not warranty it either. So, two months plus later, they completely blew me off. Their suggestion.... call the GMC customer complaint line. What a crock. I feel I was lied to repeatedly by the first two service guys so I would get the car in there and then pay the $9000 to fix it. Complete disregard for customer service and continual lying and avoiding my calls. I've also never had a dealership "lose" my case before. I will never go back to this dealer nor will I ever recommend them to buy a car. If their service department is this screwed up, how about the rest of the dealership!!!! More

Everyone I worked with were very nice and worked with me on price, financing and efficiency. It was an excellent experience. on price, financing and efficiency. It was an excellent experience. More

They got me signed in and my car in the shop very quickly. A very short time later they said that they fixed a loose tube and that it was ready to go. I was very impressed quickly. A very short time later they said that they fixed a loose tube and that it was ready to go. I was very impressed More

I worked with Ryan, Nate in sales , terri in finance. All three gave exceptional service and were a pleasure to do business with. Top notch! All three gave exceptional service and were a pleasure to do business with. Top notch! More

Everyone was very kind , thoughtful and professional. I felt comfortable with the “deal” I made. I felt comfortable with the “deal” I made. More

The sales team was very knowledgeable, straightforward, and easy to work with. I would do business with them again. and easy to work with. I would do business with them again. More

Robert Brogden is always my go-to service center. For 13 years they have provided excellent service, highly trained technicians, and caring staff members. My vehicle service needs are met timely and For 13 years they have provided excellent service, highly trained technicians, and caring staff members. My vehicle service needs are met timely and efficiently. The required work is fully explained to me and completed within the cost and time parameters discussed. More

Very clean show room my salesman was very good to work with. I will be shopping here again. with. I will be shopping here again. More

Spencer was fantastic to work with. He helped my find the perfect vehicle for me. I was thrilled to drive off the lot in my new Buick Enclave. He helped my find the perfect vehicle for me. I was thrilled to drive off the lot in my new Buick Enclave. More

Paul, Terrie, Tim, were all awesome to work with. this is my 5th vehicle and it is always super easy and transparent. Pricing was super fair and the service was top notch. this is my 5th vehicle and it is always super easy and transparent. Pricing was super fair and the service was top notch. More