Robert Brogden Buick GMC

They have a fantastic service department and do a great job. They get it done in a timely manner and are just the easiest people to work with. job. They get it done in a timely manner and are just the easiest people to work with. More

Best experience we’ve ever had when buying a new truck. Phil was wonderful to deal with, negotiation was fair and spot on. Pres was nothing short of a terrific man and incredibly helpful. All in all, I Phil was wonderful to deal with, negotiation was fair and spot on. Pres was nothing short of a terrific man and incredibly helpful. All in all, I would highly recommend this dealership! More

Leased a brand new 2020 GMC truck and had a great experience with top notch service from not only my sales representative, Jeff but everyone else at Robert Brogden as well! experience with top notch service from not only my sales representative, Jeff but everyone else at Robert Brogden as well! More

Purchase of 2018 GMC Denali truck Was unknown to me until my online search for a vehicle using TruCar. Made an offer online and was contacted immediately, made an appointment for the f Was unknown to me until my online search for a vehicle using TruCar. Made an offer online and was contacted immediately, made an appointment for the following morning. Vehicle was waiting for me to test drive, my trade-in was evaluated during my test drive. I liked the vehicle, had a few debates regarding the value of my trade-in which is normal!! Arrived at an agreement and moved forward to complete the transaction, which took a little under three hours from time of arrival to driving away with my new vehicle. I was very pleased with Jeff Allstate, from our first telephone contact to his readiness upon my arrival, through the purchasing process and to the time I drove away in my new vehicle. He definitely made the purchasing experience much more pleasant than some of my past experiences elsewhere. I should also mention the adds, information and photos posted by this dealership definitely portray their vehicles in a far better manner than their competitors. More

Jeff was very helpful with my questions and everything! He helped me get my very first car! And I couldn’t be happier! He was very kind and patient as well as good with contacting me back immediately!! He helped me get my very first car! And I couldn’t be happier! He was very kind and patient as well as good with contacting me back immediately!! More

Superb help with 2019 Buick Encore Too often, automobile dealerships push a particular car, or the specific sale. What was great about Phil, Pres, and Peter, is that they didn't push a Too often, automobile dealerships push a particular car, or the specific sale. What was great about Phil, Pres, and Peter, is that they didn't push anything .. except for straightforward talk. It was a joy talking with each of them, and no different than if we were sitting down at a picnic or watching a Chiefs game. Sure, they wanted to sell another car during a time of social distancing and economic turmoil, but they ensured that the experience was polite, pleasant, and professional. So .. 3 P's for the 3 P's! I would definitely recommend anyone consider a car purchase at Robert Brodgen. More

Excellent service by Ernesto! Ernesto did a great job helping me get my vehicle looked at quickly for an air conditioning issue I have been experiencing. It was done quickly and h Ernesto did a great job helping me get my vehicle looked at quickly for an air conditioning issue I have been experiencing. It was done quickly and he had a bid to me when I picked it up. I have to wait to have it fixed due to lack of funds right now during the COVID 19 situation. I hope to have it fixed soon and will be back dealing with Ernesto then. More

Normally Good Service Fell Well Short I have brought my 2017 Yukon into Robert Brogden in the past for service and they have always been great, until my most recent servicing. I brought my I have brought my 2017 Yukon into Robert Brogden in the past for service and they have always been great, until my most recent servicing. I brought my vehicle in for service on a few issues: Transmission check, steering wheel clicking, center console screen issues. The tech looked over the transmission and there was no issues that he could find, i was fine with this response. The steering wheel clicking was due to bearings being worn out in the steering column but the service rep quoted me $315 for the repair, which i agreed to. The center console screen has been shutting off and turning back on at random times and the service rep said that there was a software update that could be done for $45, which i agreed to. After all of these issues were explained they offered me a loaner vehicle due to the fact that it would be around 3 hours to complete the repairs. After more than 5 hours i received a call from the service rep that my vehicle was done. This is where my issues lie, upon my arrival the service rep told me that the software update was a "long one" and that it would take an hour and a half to complete and would be over $200. The $200 price was due to the hour and a half of shop labor to complete the software update. How on earth are you going to charge your clients labor time for having the vehicle plugged into a computer to download a software update. My second issue was the original $315 quoted for my steering wheel repair ended up being over $470. The service rep said that he had originally quoted me $315 and that was just the labor price not the labor and parts price total. I was not thrilled by that response and he did discount the repair back down to the original price quoted plus tax. The service rep was very friendly overall but with the issues mentioned above i will not be using Robert Brogden for service or purchase of new vehicles in the future. More

Prez was great to work with and worked very hard to get the exact car that I wanted from a different dealer. I am very grateful. the exact car that I wanted from a different dealer. I am very grateful. More

I recently purchased a Buick Encore GX with Jeff’s help. He was extremely patient (I’m an indecisive shopper) and even walked the whole lot with me so we could look at the different vehicle packages availab He was extremely patient (I’m an indecisive shopper) and even walked the whole lot with me so we could look at the different vehicle packages available. When I messaged and told him what payment range was in my budget, he worked the numbers so that I could come in and sign the paperwork without having to do any major negotiating in person. They even worked around my student loan debt to get me a loan with an interest rate that was extremely low without me even asking to keep me in my budget. More