Robert Brogden Buick GMC

Normally Good Service Fell Well Short I have brought my 2017 Yukon into Robert Brogden in the past for service and they have always been great, until my most recent servicing. I brought my I have brought my 2017 Yukon into Robert Brogden in the past for service and they have always been great, until my most recent servicing. I brought my vehicle in for service on a few issues: Transmission check, steering wheel clicking, center console screen issues. The tech looked over the transmission and there was no issues that he could find, i was fine with this response. The steering wheel clicking was due to bearings being worn out in the steering column but the service rep quoted me $315 for the repair, which i agreed to. The center console screen has been shutting off and turning back on at random times and the service rep said that there was a software update that could be done for $45, which i agreed to. After all of these issues were explained they offered me a loaner vehicle due to the fact that it would be around 3 hours to complete the repairs. After more than 5 hours i received a call from the service rep that my vehicle was done. This is where my issues lie, upon my arrival the service rep told me that the software update was a "long one" and that it would take an hour and a half to complete and would be over $200. The $200 price was due to the hour and a half of shop labor to complete the software update. How on earth are you going to charge your clients labor time for having the vehicle plugged into a computer to download a software update. My second issue was the original $315 quoted for my steering wheel repair ended up being over $470. The service rep said that he had originally quoted me $315 and that was just the labor price not the labor and parts price total. I was not thrilled by that response and he did discount the repair back down to the original price quoted plus tax. The service rep was very friendly overall but with the issues mentioned above i will not be using Robert Brogden for service or purchase of new vehicles in the future. More

I recently purchased a Buick Encore GX with Jeff’s help. He was extremely patient (I’m an indecisive shopper) and even walked the whole lot with me so we could look at the different vehicle packages availab He was extremely patient (I’m an indecisive shopper) and even walked the whole lot with me so we could look at the different vehicle packages available. When I messaged and told him what payment range was in my budget, he worked the numbers so that I could come in and sign the paperwork without having to do any major negotiating in person. They even worked around my student loan debt to get me a loan with an interest rate that was extremely low without me even asking to keep me in my budget. More

Prez was great to work with and worked very hard to get the exact car that I wanted from a different dealer. I am very grateful. the exact car that I wanted from a different dealer. I am very grateful. More

They do Very nice job...and very friendly, thanks so much, for everything you doing... t h a n k s And God bless you... much, for everything you doing... t h a n k s And God bless you... More

I came in from an ad that Jeff posted on Facebook marketplace. I was just going to luck and didn't intend on leave with a new car. Jeff took his time, was not pushy (I would've walked if he was) and marketplace. I was just going to luck and didn't intend on leave with a new car. Jeff took his time, was not pushy (I would've walked if he was) and made the deal personable. 5 Stars for Jeff More

Pres was great to work with! This deal was very easy to do and we were happy with the great experience we had, thank you! do and we were happy with the great experience we had, thank you! More

This dealer has been fantastic to deal with. We were stuck during the Coronavirus pandemic needing a car. They made it happen and made us feel safe!! stuck during the Coronavirus pandemic needing a car. They made it happen and made us feel safe!! More

Thanks to Jeff for helping my husband and I buy our new Terrain! He was fantastic in helping us work through the process and get us the car we wanted! Terrain! He was fantastic in helping us work through the process and get us the car we wanted! More

Pres Taylor was a great sales representative and more dealerships need people like him. Easy to work with dealership and honest people. Would come back. dealerships need people like him. Easy to work with dealership and honest people. Would come back. More

Quick and Convenient The staff was helpful and accommodating throughout the whole process. I will keep going back to this dealership again and again. Always a pleasure t The staff was helpful and accommodating throughout the whole process. I will keep going back to this dealership again and again. Always a pleasure to work with. More