Robert Brogden Buick GMC

What’s happened to great service? Went in for a scheduled oil change, which took over 2 hours to complete...ugh. They always do a multipoint inspection as part of the service which Went in for a scheduled oil change, which took over 2 hours to complete...ugh. They always do a multipoint inspection as part of the service which is nice. During the inspection Allison the sales rep said I needed an air filter as the existing filter was extremely dirty. I took her word that it needed to be replaced and told her that was fine. I fully expected to pay for the new filter which was roughly $30; however, I was surprised that I had to pay an additional charge for the labor to install the new filter, since the old filter had already been removed. In addition; Allison asked if I wanted my tires rotated, I told her no as I needed two new tires on the front and could I get an estimate for the new tires. When checking out I discovered that they had indeed rotated the they put the 2 worn tires...WTHappy? More

90 min I waited 90 minutes for the second service on my new vehicle. Not sure what to expect, no interaction with staff, no review of status or needs. I I waited 90 minutes for the second service on my new vehicle. Not sure what to expect, no interaction with staff, no review of status or needs. I arrived early, did not expect to be accommodated for that. Employees are always very very busy. They took my key I signed the service paperwork. 90 minutes later I was handed my key and they pointed to my car.Seems everything must’ve been OK or I would have been told otherwise. Not sure which female employee was assisting me. Appreciated having the sticker on my windshield to remind me of the next service point,this was not complete last time More

Jason mclarrinon is great Great service thanks to Jason McLarrinon. Great explanation of the process and repairs needed. Easy to understand and I appreciate that approach to Se Great service thanks to Jason McLarrinon. Great explanation of the process and repairs needed. Easy to understand and I appreciate that approach to Service appointments. More

Recall Krisite was very knowledgeable and helpful with an issue that was outside of the recall reason for which I was there. They finished my work in the ti Krisite was very knowledgeable and helpful with an issue that was outside of the recall reason for which I was there. They finished my work in the time alotted and got me back on the road. More

New car from great people! I am new to the area and was pleasantly surprised by the quick service and kindness of the staff. I found an excellent used Ford focus which is perfec I am new to the area and was pleasantly surprised by the quick service and kindness of the staff. I found an excellent used Ford focus which is perfect for me, I feel incredibly comfortable making this purchase after how informative and tentative the staff was. More

Extremely Poor Service I’ve never received such poor service. We had great service when we bought the vehicle but the service department has been nothing but a disappointmen I’ve never received such poor service. We had great service when we bought the vehicle but the service department has been nothing but a disappointment. I was told misleading information in regards to my warranty. The service rep told they would look into and get back to me soon. After 2 weeks with no response, I called to see what had been done. Absolutely nothing! When I inquired I did not receive an apology nor a reasoning. The service manager tried to tell me my car was used- definitely not, I purchased brand new 7 years ago. He insisted that I just must be ‘confused and mistaken ‘. I think I would know if the car I purchased was new or used. I explained to the service manager that I requested a refund, as my husband was able to investigate the problem and this information was relayed to the service team. I basically spent $100+ for them to tell me what I already knew! When I asked for a refund, service manager laughed at me and rudely told me ‘how could your husband know much about cars’- I explained that my husband was very knowledgeable on cars and recently rebuilt an engine in his truck. Service manager laughed at me and said ‘no refund, as the service technician deserves to be paid’. I felt I was taken advantage of and treated extremely rude- after all, I’m the one who had to initiate and make all the phone calls. More

Felt like home Being the daughter of a Buick/GMC dealership in another state I had high expectations of the service department. Without knowing this information I wa Being the daughter of a Buick/GMC dealership in another state I had high expectations of the service department. Without knowing this information I was treated professionally by the service advisor. Everyone was courteous and my appointment went smoothly and quickly. More

Love our new car! Very pleased with my experience at Robert Brogden Buick GMC. Obada helped us from the start and was a great guy. Would definitely recommend Obada. Very pleased with my experience at Robert Brogden Buick GMC. Obada helped us from the start and was a great guy. Would definitely recommend Obada. More

New truck OBADA IS THE BEST GOT ME THE BEST DEAL EVER! Looking all over for this truck found it at Robert Brogden GMC. Very happy!! Go see OBADA! OBADA IS THE BEST GOT ME THE BEST DEAL EVER! Looking all over for this truck found it at Robert Brogden GMC. Very happy!! Go see OBADA! More

Very professional and knowledgeable! We have purchased two trucks at Brogden in the last 10 yrs and have enjoyed their service whether it was sales, service or the financial department! W We have purchased two trucks at Brogden in the last 10 yrs and have enjoyed their service whether it was sales, service or the financial department! We would and have reccomended them to others. More