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Robert Brogden Buick GMC
Olathe, KS
5,426 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models.
And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need.
Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,426 reviews
July 20, 2019
Lease to Purchase Purchased my leased vehicle. Bob and Jason were very helpful in this process Jason provided good information and was very helpful in my decision p Purchased my leased vehicle. Bob and Jason were very helpful in this process Jason provided good information and was very helpful in my decision process. Bob was attentive and helpful More
by Jawsnancyscar
Employees Worked With
Bob Myers, Jason Carnes
July 20, 2019
Scheduled service I obtained the scheduled services as requested and in minimal time as I was in and out in 45 minutes! Thank you for taking care of me. I obtained the scheduled services as requested and in minimal time as I was in and out in 45 minutes! Thank you for taking care of me. More
by rshowers5
Verified CustomerEmployees Worked With
Jason Mcclarrinon
July 20, 2019
What a mess I did not receive an email for the appointment when first requested. A call to request an email but unable to send an email from the appointment syst I did not receive an email for the appointment when first requested. A call to request an email but unable to send an email from the appointment system. Arrived was greeted, told them I needed a oil change, they suggested transmission service (I approved) and the hum in the rear needed to be determined. We agreed that 3:00 was time targeted to finish the work. Was given a loaner car...and on my way at 9:45 am. I called at 1:00 pm for a status. Nothing done. I called at 3:00 pm and was told wheel hub assembly was needed to fix the hum. It would be over $1,000 for the assembly and alignment. I said I would call back on that fix. The oil change and transmission service were done. I called back at after determining another Buick dealer would do the work for $200 less. Never a call to me on the status. At 4:45 pm I received a call that the oil change and transmission service were not done and my credit card would be refunded. What a waste of time. I have had service at other Buick, Lexus, BMW and in the past at Oldsmobile dealers. This was the at the bottom of my experience. More
by NotHappy
Employees Worked With
Ernesto Arellano
July 20, 2019
Jeff is a man of his word When I thought of buying a truck online it was a bit unnerving. Dealing with Jeff and Robert Brogden Auto was a great experience. Thanks When I thought of buying a truck online it was a bit unnerving. Dealing with Jeff and Robert Brogden Auto was a great experience. Thanks More
by Mydodgeram
July 19, 2019
Disappointed in customer service after my purchase Changing my review from 5 stars to 1 star for customer service. It felt like the second I finished signing my papers, the "friendly" customer service Changing my review from 5 stars to 1 star for customer service. It felt like the second I finished signing my papers, the "friendly" customer service was over. I'm not sure what I did or didn't do to deserve that but I'm extremely disappointed. From the Receptionist's huffy attitude when I called back after being repeatedly sent to the Finance Person's voicemail (because she wasn't in the office that day)... to the snarky person in finance that I was finally rerouted to... to the salesperson that would never return my calls or emails... to having to wait almost a month to have my promised windshield replacement done; which probably would never have happened if someone hadn't FINALLY taken notice of my email inquiry asking when someone would be calling to set up the appointment. I'm just genuinely disappointed. I'm a nice person; a nice customer that deserved more respect than that. In hindsight, I wish I had made my purchase elsewhere. More
by MELISSA GARRISON
Employees Worked With
Aaron Spearman, Johnny Vaughn, Obada Mustafa, Lorie Hudnall
July 19, 2019
New 2018 GMC Sierra Purchase Overall satisfied! Knew what I was looking for and did everything to help me out and find the right vehicle. Process was fairly quick. Happy with p Overall satisfied! Knew what I was looking for and did everything to help me out and find the right vehicle. Process was fairly quick. Happy with purchase. More
by travisj123
Employees Worked With
Toby Smith
July 19, 2019
Another Great Experience I took my truck in for a routine oil change. Great working with this crew. Squeezed me in, they were efficient in how long it took and charged me a I took my truck in for a routine oil change. Great working with this crew. Squeezed me in, they were efficient in how long it took and charged me a fair price. Even found me a coupon. Great job. More
by J Herman
Employees Worked With
Lee Hockensmith, Kristie Brown
July 19, 2019
1997 GMC K1500 coolant leak Attempted to schedule appointment close to home but both shops quoted me 4-5 days before they could look at it. Called Brogden, Krisite in service sa Attempted to schedule appointment close to home but both shops quoted me 4-5 days before they could look at it. Called Brogden, Krisite in service said bring it in that day. They diagnosed problem within 30 minutes, and had me in and out in no time. More
by Mike300m
Employees Worked With
Kristie Brown
July 18, 2019
Pain free buying experience Obada Mustafa was great to work with and helped make the car buying process a breeze. We were dealing with a tight timeline due to our busy schedules Obada Mustafa was great to work with and helped make the car buying process a breeze. We were dealing with a tight timeline due to our busy schedules and he helped streamline the entire process. Thank you! More
by awb8615
Employees Worked With
Obada Mustafa
July 18, 2019
Salesperson disappeared Despite the fact that my salesperson sealed the deal on my purchase of a used car from Robert Brogden GMC and then just completely disappeared, I stil Despite the fact that my salesperson sealed the deal on my purchase of a used car from Robert Brogden GMC and then just completely disappeared, I still initially left a good review. I wanted to give him the benefit of the doubt, in case he had an emergency or something. Fast forward a week, I called to ask the simple question of when my prior car loan would be paid off, as my payment was due and I didnt want a late payment to be reflected on my account. I left a couple of voicemails for the finance person. After no return call, I finally found someone else in the finance department to talk with. They had a snarky attitude, as if I was an idiot for asking the question. Fast forward almost a month later, after several calls, voicemails and emails to my salesperson regarding a chip in the windshield of the car I purchased (found during the test drive), they said someone would be contacting me to replace the windshield. Again, the salesperson was MIA. I finally got a call back from one of the other sales people who apologized and got the ball rolling to get my windshield replaced, as promised. I could maybe understand if I was not a nice person or some rude, demanding, customer but I not. I'm a nice considerate person and I gave this guy the benefit of the doubt. I'm just super disappointed because I really wanted to say I had a great car buying experience at this place...but I honestly didn't. More
by MELISSA GARRISON
Employees Worked With
Johnny Vaughn, Obada Mustafa, Lorie Hudnall
