Robert Brogden Buick GMC

Quick and easy They were pretty easy to work with. Not 100% truthful but still pretty good overall. They made some claims that were not accurate but made up things i They were pretty easy to work with. Not 100% truthful but still pretty good overall. They made some claims that were not accurate but made up things in the end to be fair. More

Great service I never enjoyed the purchased of a new vehicle until now. Great service and the fact that i was a great service is a plus. I never enjoyed the purchased of a new vehicle until now. Great service and the fact that i was a great service is a plus. More

Very Satisfied I made an appointment with Kevin Karlin for 4:30. By 7:00, I was driving away in my new car. He helped me through the process, and answered my questio I made an appointment with Kevin Karlin for 4:30. By 7:00, I was driving away in my new car. He helped me through the process, and answered my questions. This is my first Buick, but probably won’t be my last. More

Warranty repair Worked with my schedule. I was able to drop off my Yukon and used courtesy shuttle. Friendly and proactive. I bought three vehicles for Robert Bro Worked with my schedule. I was able to drop off my Yukon and used courtesy shuttle. Friendly and proactive. I bought three vehicles for Robert Brogden and will be back. More

Never buy a used car at Robert Brogden I recently bought a used Miata that I 'thought' I had paid $11,500, however it will end up costing me over $13,757. On the drive home from picking up I recently bought a used Miata that I 'thought' I had paid $11,500, however it will end up costing me over $13,757. On the drive home from picking up the car my wife noticed a problem to the convertibles roof. I called my salesman to explain the issue and after he saw the issue he escalates me to the head of their sales department a Mr. Kelly Harper. (My salesman was GREAT and a joy to work with - he even offered to pay for part of the repair out of his own pocket - it's too bad the rest of his organization does not work that way) Mr. Harper schedules a meeting where he wants to see the car. When I bring the car in Mr. Harper has his mechanic review the issue and suggests I take it to a local garage for an estimate, then forward the estimate to him to review (the estimate was $2257). While the Brogden's mechanic was inspecting my car I explained to Mr. Harper that I was told the car had had a mechanical review prior to my purchase and the car was in good mechanical condition. I further explained that the roof was mechanical and I believe I was lied to about the condition of the car. Mr. Harper tells me they do not sell many Miata's so they are not experts on the car and they didn't have the ability to find this problem. He further tells me I should have taken it to a Mazda dealership prior to my purchase for a complete inspection. If that is really how Brogden's believes sales of their used cars should be done, they REALLY need to make their salesman aware of that policy. I know I would have never purchased it from them if they 'do not have the expertise on Mazda's' to do a complete mechanical inspection. It really leaves me with doubts about what else is wrong with this car that I will find out later (the battery died during the test drive - I wonder what's next). Based on Mr. Harper's statement - you can conclude that any used car bought from them that is not a Buick or GMC should not be considered to have had a full mechanical inspection. The bottom line, I have not spoken to Mr. Harper since our initial meeting and he isn't even professional enough to return my phone calls. My next escalation was to the General Manager, Craig Blacklidge. I have a very pleasant conversation with Mr. Blacklidge where he assures me someone would be in touch with me in the near future to discuss this issue - I never hear back from anyone again. He even had the audacity to email me a sales brochure, but when I emailed him asking for followup, he has chose not to respond. I find it unbelievable that Brogden is selling any used vehicle that that isn't a Buick or GMC - since they aren't 'experts' on other types of vehicles. The mechanical inspection that was performed on my car was obviously not thorough (the battery died on the test drive - which they replaced) and they missed a $2257 roof issue. If having 2 mechanical issues with the car isn't bad enough, the lack of professional manner in which 2 senior level employees have made the problem even more frustrating -be a professional, return calls and address the issues. More

My Experience The young man who helped me was very kind and considerate. I have a pinched nerve in my back and have difficulty sitting. I asked him about how long The young man who helped me was very kind and considerate. I have a pinched nerve in my back and have difficulty sitting. I asked him about how long it would take and he said about one and a half hours. My car was ready in the time he said it would be. I appreciated his attention and would hope to have him assist me the next time I bring my car in for service. More

Oil Change The employees were very friendly and Mr Aaron Spearman has been excellent! The Service Department was very quick with my oil change to get me back on The employees were very friendly and Mr Aaron Spearman has been excellent! The Service Department was very quick with my oil change to get me back on the road to school. More

Great customer service! Pres and Sam were excellent fo work with! If you need a new car, ask for them! The overall experience was the most pleasant car-buying experience to d Pres and Sam were excellent fo work with! If you need a new car, ask for them! The overall experience was the most pleasant car-buying experience to date! More

Bought a new vehicle and they made it quick and easy They had the vehicle I wanted, and gave me a very fair price. They also made the sale paperwork easy and quick to get through. Will definitely shop They had the vehicle I wanted, and gave me a very fair price. They also made the sale paperwork easy and quick to get through. Will definitely shop with them again. More

warranty on broken visor mirror Warranty replacement of broken visor mirror. Jennifer took care of everything. You are lucky to have her as an employee. She has helped me many t Warranty replacement of broken visor mirror. Jennifer took care of everything. You are lucky to have her as an employee. She has helped me many times over the year. Very knowledgeable and great people skills. I always look for her when I come in and she points me in the right direction or personally takes care of my needs. More