Robert Brogden Buick GMC

Buick Encore Purchase Sam Scire and Don Davis went out of their way to make sure my family was satisfied with our purchase of a 2018 Buick Encore. We live 45 miles from thi Sam Scire and Don Davis went out of their way to make sure my family was satisfied with our purchase of a 2018 Buick Encore. We live 45 miles from this dealership, and just about every other Buick dealer in the metro is closer to us than Robert Brogden, but we will make the drive again soon, when we purchase a larger SUV, due to the excellent experience we had. More

another week without a car due to incompetence Only buy from here if you enjoy wasting thousands of dollars of time for warranty issues that take 2-3 trips to resolve. I bought a new 2016 GMC Cany Only buy from here if you enjoy wasting thousands of dollars of time for warranty issues that take 2-3 trips to resolve. I bought a new 2016 GMC Canyon 2 1/2 years ago and have had to take it in for Paint defects (they had it for a month), Bumper not aligned when new, tires out of balance brand new, brake issues, power seat quit, Stitching coming off of the seats (twice). The key won't come out of the ignition half of the time without shifting into park several times, and probably some more I forgot about. The last straw was yesterday my battery was dead. No big deal since it's under warranty. They said I couldn't just bring the battery in, so spent half the morning out of work to have it towed. They "fixed" it, so this morning spent $25 on an Uber to go down there and pick it up. Get in and the radio won't turn on anymore. Good job on the multi-point inspection. Then I get some crap clown car Buick for a loaner instead of something similar to what I own. Hopefully the radio will be fixed in the next few trips so I can trade it in for something better and someone that can fix warranty issues right the first time. More

Timely service, but sub-par at best. When I first brought my car in for three Manufacturer recalls, all three were done in a timely manner. Picked it up the next day no issue with any of When I first brought my car in for three Manufacturer recalls, all three were done in a timely manner. Picked it up the next day no issue with any of the three until two weeks later my wipers stopped working as they were intended. I brought it back and waited this time instead of requesting a loaner vehicle like last time. 20 minutes later they're done with it and bring it back to the waiting area. Not a few days later does the same exact thing happen again! Granted I should have called ahead and requested a loaner vehicle, but I was already fuming from it happening yet again and so far from home as well, so i get there and wanted a loaner. Nope. All they had were already reserved for other customers for the following week. I don't know how many they have on hand for instances such as this but maybe they should have contingency plans for when/if a customer comes in a third time or more for the same exact problem. More

Give them a try and decent pricing First off let me start by saying like most car buyers we did our research and found what what we wanted online first. After checking out the trucks we First off let me start by saying like most car buyers we did our research and found what what we wanted online first. After checking out the trucks we narrowed it down to one and started negotiating from there. After a little friendly back and forth with Mark and Quinton we got to where we were all happy. They were all great to work with and not pushy at all. If they were, I would have walked out like I did at another dealership. We got the truck we wanted at a price we liked. All in all, they will be our new dealership from now on. Now if they would offer full size bottles of water instead of baby bottle size. More

First oil change Yesterday was my first scheduled oil change/tire rotation/inspection for new truck. With my 7am appt, I was in and out in just under an hour. The te Yesterday was my first scheduled oil change/tire rotation/inspection for new truck. With my 7am appt, I was in and out in just under an hour. The team was friendly and professional. Nice job! More

Fast, Friendly Service The service dept is friendly and fast. The programmed a new key fib to my Buick Encore. Love the free mini muffins & coffee machine too. The service dept is friendly and fast. The programmed a new key fib to my Buick Encore. Love the free mini muffins & coffee machine too. More

Great experience Kevin Jackson was great to work with. Answered all my questions and demonstrated all the safery equipment on my new Buick. Would highly recommend! U Kevin Jackson was great to work with. Answered all my questions and demonstrated all the safery equipment on my new Buick. Would highly recommend! Up front pricing is easy to deal with. More

First new car service Kristen did a great job Introducing me to the service department and procedures. She also showed me the customer waiting area and the beverages availa Kristen did a great job Introducing me to the service department and procedures. She also showed me the customer waiting area and the beverages available. All the employees were extremely friendly and helpful. More

Always Great Service Kristen was my Service expert and she handled everything fast and friendly as always. She looked up my service agreement since I always forget what m Kristen was my Service expert and she handled everything fast and friendly as always. She looked up my service agreement since I always forget what my service plan is. Love the snacks in the lobby too! More