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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,058 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,058 Reviews of Robert Brogden Buick GMC - Service Center
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August 07, 2019
Excellent and Expert Service Staff members are professional, friendly, efficient, and provide expert-level service. The dealership is clean and welcoming. As a 9-year satisfied Staff members are professional, friendly, efficient, and provide expert-level service. The dealership is clean and welcoming. As a 9-year satisfied client, I would recommend Robert Brogden to anyone who needs quality service on their vehicle. More
by dschmidt55
Verified CustomerEmployees Worked With
Allison Leach
August 06, 2019
Expensive We had Buick in several weeks earlier for ac work. Now over $250 to unplug ac drain which should have been checked first tiime. Never mind another b We had Buick in several weeks earlier for ac work. Now over $250 to unplug ac drain which should have been checked first tiime. Never mind another bulb replacement that Buick should replace all when they did the previous one. A proactive approach by Buick would have saved money. More
by MARGARET.FOSTER16
Employees Worked With
Jason Mcclarrinon
August 02, 2019
Oil change and leak check I was able to get checked in and on my way at drop off and pick up without a wait. Due to the differential leak and weekend, my service took a week t I was able to get checked in and on my way at drop off and pick up without a wait. Due to the differential leak and weekend, my service took a week to complete. It was very nice to have a loaner vehicle. Jake in sales helped me work through my navigation issues. More
by Barbara.clary
July 31, 2019
It was a great experience and they were amazing The lady that helped me was very nice and polite and my car was done before the time I expected it was a great experience and excellent service. The lady that helped me was very nice and polite and my car was done before the time I expected it was a great experience and excellent service. More
by Cesar Andrade
Employees Worked With
Michael Guthrie, Allison Leach
July 31, 2019
Excellence from start to finish! My service experience couldn't have been better. From check in to check out, the process was easy, efficient, and satisfying. I continue to be impr My service experience couldn't have been better. From check in to check out, the process was easy, efficient, and satisfying. I continue to be impressed by the quality of personnel at this dealership. More
by GMHARRELL
Employees Worked With
Ernesto Arrellano, Ernesto Arellano
July 31, 2019
Quick service Brought car in, short wait to diagnose the problem. Car was done by 5:30 and I had air conditioning again!!! Was very happy to see Jason McClarrinon Brought car in, short wait to diagnose the problem. Car was done by 5:30 and I had air conditioning again!!! Was very happy to see Jason McClarrinon back, he got me all taken care of! More
by SROMPREY
Employees Worked With
Kristie Brown, Jason Mcclarrinon
July 29, 2019
Recall & General Maintenance Service As usual, everyone was extremely helpful. The service appointment took less time than what was expected. A great experience. I will keep going back fo As usual, everyone was extremely helpful. The service appointment took less time than what was expected. A great experience. I will keep going back for future services. More
by jelmo79
Employees Worked With
Jason Mcclarrinon
July 28, 2019
My review Service was fast and friendly. The agent was very easy to work with although she did not inform us of online specials when asked. She was not there Service was fast and friendly. The agent was very easy to work with although she did not inform us of online specials when asked. She was not there when I picked up my car so I could not ask if any specials were applied. More
by jcskybird
Employees Worked With
Kristie Brown, Allison Leach
July 27, 2019
Trusted Quick service & friendly staff. Throughly went over service and completed the work in the time frame promised. We will continue to use Brogden service Quick service & friendly staff. Throughly went over service and completed the work in the time frame promised. We will continue to use Brogden service for our vehicles. More
by tiffers79
Employees Worked With
Ernesto Arellano, Jason Mcclarrinon
July 26, 2019
Not pleased at all! I am totally disappointed in GMC Corp. and Robert Brogden Buick GMC. When I purchased my 2015 Yukon, I also purchased an extended warranty that was h I am totally disappointed in GMC Corp. and Robert Brogden Buick GMC. When I purchased my 2015 Yukon, I also purchased an extended warranty that was hyped as a 7 year/75,000 mile bumper-to-bumper for almost $4,000.00. The vehicle came form the factory with running boards installed. No one has every gotten into the rear passenger seat in this vehicle until my wife was trying to get in this July. When she put her foot on the running board, it sagged down at the back and she was lucky that she did not fall because of it. I took the vehicle to Robert Brogden and a technician looked under the running board an found that the rear bracket was missing and that it appeared that it had never been installed. I enquired about putting a new bracket on and was told that the bracket was not replaceable because it was a part of the running board, that the entire running board would have to be replaced. When I told the service writer that it was under the 7 yr/75k bumper-to-bumper, I was informed that the warranty would not cover it because it was "trim" and trim is not covered under the warranty and that the warranty was no bumper-to-bumper anyway. I am disabled and I purchased this vehicle because it has the safety features I need and because I am able to get in and out of the door opening. I purchased it as the last new vehicle I would probably ever purchase, so I wanted a reliable vehicle and since I would be keeping the vehicle for a long time I was very specific when I asked about the extended warranty and was assured that it was bumper-to-bumper and would cover everything for 7 years or 75,000 miles, which every came first. I have been a devoted GM customer for most of my adult life, having purchased several new GM vehicles, and I have always taken those vehicles back to the dealership for service and maintenance so to say that I was extremely disappointed is an understatement. I was quoted a price of $650.00 for the running board plus labor to install it. The running board had to be repaired so I inquired if I could check to see if I could purchase it and bring it to the dealership for installation. I was told that I could do that and the installation charge would be about $80,00. I purchased the running board from GM Parts online and when I received it, I took it to the dealership for installation. When I was presented with the bill after installation, the charge was $100.00 plus a charge of over $15.00 for misc. More
by GSROGERS
Employees Worked With
Kristie Brown, Travis Burge
