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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,006 Reviews
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2,006 Reviews of Robert Brogden Buick GMC - Service Center
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February 06, 2019
Consistent The work was doneias timely as possible as usual especially with the amount of business that morning I was done at the approximate time given. Thank The work was doneias timely as possible as usual especially with the amount of business that morning I was done at the approximate time given. Thank you for the work done. More
by TGUMBY2003
Verified CustomerEmployees Worked With
Bob Myers
February 06, 2019
Not Great To Whom It May Concern, I can honestly say that my Oil Change was not great at all. I have gotten my oil changed there at Robert Brogden since I To Whom It May Concern, I can honestly say that my Oil Change was not great at all. I have gotten my oil changed there at Robert Brogden since I purchased my truck there almost 2 years ago brand new. I just learned at my last oil change that I should be getting free oil changes up to 60,000 miles. I should not have had to pay for any of my oil changes but I have. The first couple of oil changes I did not pay for because I thought the gentleman that I purchased my truck from was being nice and gave me a couple of complementary ones, but there have been Oil Changes that I have purchased and my mileage is just now over 42,000. When I asked the gentleman about the oil changes that I did purchase he said there was nothing that could be done. At my oil change today I asked the gentleman if he seen where I receive the free oil changes and he said yes up to 60,000 miles. The gentleman proceeded to tell me that he was going to go ahead and give me the 45,000 mile tune up since I was in there.(I didn't ask for it, he told me he was going to do it) I did not know there was a difference but when he printed out my paperwork it showed me everything that would be done and there was $0 next to all of them. As we were talking about the weather etc. I seen him write in dollar amounts next to everything that was going to be done to my truck. I never got the explanation of any of the dollar amounts but he asked me if I was staying until it was done. I scheduled my appointment at 7a.m. this morning because when I get my oil change it usually takes about an hour and I have to be at work at 8:30. The gentleman told me that because of the extra things that had to be done it would be about 2 hours and did I need a ride to work. I asked if someone could go ahead and drop me off but I would have my husband drive me back. When I was done talking to the gentleman, I called my husband who works on cars also in his free time to tell him what was going on and if he could pick me up at work and take me to pick up the truck when it was finished? My husband asked how much it was going to cost me? I told him nothing because it printed up on my sheet $0 and I never got an explanation of what he was writing in but I assumed he was showing me what it would have cost if I didn't have the policy that my free oil changes are covered under. Everything printed up right under my oil change information that was free, why would I think there was a charge? I didn't think you could just pencil in numbers that weren't there and then expect someone to pay for it. My husband told me there was no way it would be $0 and that I should go ask to make sure. When I asked the gentleman he said oh yes there is a charge and it was almost $1,000.00. Do you know what would have happened if my husband had not told me to go back and ask? Do you think people just have a $1,000.00 sitting in their checking or savings account that they don't need? There is no way this should ever happen to anyone ever. I told the gentleman to please just do the oil change and I will have my husband deal with the other things that need to be done. They took my truck back a little after 7 and about 8:15 or so the gentleman comes out and tells me my truck is finished but it stuck up in the air on your lift and they are having problems getting it down. Mind you have to be at work at 8:30 and it is 8:15. After they finally got my truck off the lift and got to put the oil back in my truck and reset my tire pressures I left your facility at 8:45. I am not happy at all and I will probably not be back, it's not worth it. Your employees need to tell someone when there are extra costs not wait until the bill comes and hope they have the money. I paid over $60,000 at your facility for my truck and I will never do it again. Sincerely, Stephanie Ward More
by STEPHANIE33
Employees Worked With
I'm not sure of the name but I think it was Jeramie.
January 30, 2019
maintenance needed 5000 mile maintenance, was completed as needed and quickly. was very satisfied and would not hesitate to come back when service needed and wou needed 5000 mile maintenance, was completed as needed and quickly. was very satisfied and would not hesitate to come back when service needed and would recommend to others More
by TIGERRED37
Employees Worked With
Kristen McCullough
January 30, 2019
Prompt and well done. Basic service. Less than an hour Service rep prompt, courteous , well informed and informative. I had a good experience. This was basic service with a prescheduled time. Scheduling wa Service rep prompt, courteous , well informed and informative. I had a good experience. This was basic service with a prescheduled time. Scheduling was a good experience as well. More
by smid.michael
Employees Worked With
Mike Guthrie, Kristen McCullough
January 29, 2019
Oil Change and Tire Rotation I was called and reminded it was time for a appointment. We came in 30 minutes early for our appointment. They got us right in and we were out in 30 m I was called and reminded it was time for a appointment. We came in 30 minutes early for our appointment. They got us right in and we were out in 30 minutes. More
by BBENSON4087
Employees Worked With
Kristen McCullough, Ron Johnson
January 25, 2019
Had my transmission repaired. The parts were special ordered and when they arrived I was notified by phone. The repair took a couple of days, but they gave me a loaner car to driv The parts were special ordered and when they arrived I was notified by phone. The repair took a couple of days, but they gave me a loaner car to drive until the repairs were completed. More
by londerickj
Employees Worked With
Homar and Victoria
January 22, 2019
New Tires I really appreciate this dealer letting me know of any device specials and applying those specials to my bill. The follow up is great as well. I really appreciate this dealer letting me know of any device specials and applying those specials to my bill. The follow up is great as well. More
by cludwick12
Employees Worked With
Kristen McCullough
January 22, 2019
Timely I scheduled my appointment for 7am (checked in at 7am) to ensure a quick turnaround, as I had plans (oil change and tire roatation). It took over an h I scheduled my appointment for 7am (checked in at 7am) to ensure a quick turnaround, as I had plans (oil change and tire roatation). It took over an hour to complete the service and an additional 10 minutes once my vehicle was pulled out from the service Bay Area. More
by JAMES.GRICOL
Employees Worked With
Kristen McCullough
January 22, 2019
Recent Service visit Solid experience on 5K service visit. This was my first visit since purchase and it was for the 5K oil change. That is it for now. Solid experience on 5K service visit. This was my first visit since purchase and it was for the 5K oil change. That is it for now. More
by OldHuey
Employees Worked With
Can’t recall service guys name
January 20, 2019
No sticker on front window for next change??? Oil I would have liked a miles sticker to remind me of the next service?? N when I first got there u had 5-6 people standing n talking..I guess there’ Oil I would have liked a miles sticker to remind me of the next service?? N when I first got there u had 5-6 people standing n talking..I guess there’s only one who can check people in n she was great n help me out .. More
by STEVE.FREEL
Employees Worked With
Toby, Kristen McCullough, Todd Smith
