Robert Brogden Buick GMC - Service Center

Excellent customer service Kristie in the service department was great. They could not diagnose the problem in the time that they had and was honest about that. They promptly Kristie in the service department was great. They could not diagnose the problem in the time that they had and was honest about that. They promptly arranged another day that was convenient for me. More

Transmission repair Everyone is always helpful. There was a part to order and the repair was to be completed in 1-2 weeks time but Kristie got me in next day since I had Everyone is always helpful. There was a part to order and the repair was to be completed in 1-2 weeks time but Kristie got me in next day since I had a trip coming up on the weekend. Service is always above and beyond and with a cheery disposition. More

Robert Beaver was friendly, efficient, and served me well. Service was great! Robert Beaver is friendly and efficient. It is a pleasure to do business with Brogden employees. The service waiting area is ple Service was great! Robert Beaver is friendly and efficient. It is a pleasure to do business with Brogden employees. The service waiting area is pleasant as well. More

The customer service was average. Customer service was ok. I have had better but they treated me average. Wasn't out going to make me feel appreciative of my business. They did what Customer service was ok. I have had better but they treated me average. Wasn't out going to make me feel appreciative of my business. They did what I wanted and sent me on my way. Nothing more nothing less. More

Great Service! We have continuously had great service at Robert Brogden, they are knowledgeable and courteous. This particular day was no different, we were in and We have continuously had great service at Robert Brogden, they are knowledgeable and courteous. This particular day was no different, we were in and out in a reasonable amount of time. We will continue to come back. More

Awesome!!! The service depart was awesome as usual! They were very kind and helpful! They got my car in and out without any hassle! Thank you all for your help! The service depart was awesome as usual! They were very kind and helpful! They got my car in and out without any hassle! Thank you all for your help! More

Paperwork is not their strong suite If you have bought an extended warranty from Brogden you need to check with the provider (Ally in my case) to be sure that Brogden actually sent the p If you have bought an extended warranty from Brogden you need to check with the provider (Ally in my case) to be sure that Brogden actually sent the paperwork in and that your warranty is in effect. I gave Brogden $2,800+ for an extended warranty when I bought my Yukon in 8/16. When I needed to use the warranty to replace a seat heater ($650) the service department could not find the warranty on the system. They say this will be fixed in the next few days which means that I will have to make another trip to get the heater repaired when we return from a ~3,000 mile drive that starts tomorrow. I can also look forward to my passenger reminding me that her seat is "cold" several times for the next 3 weeks. More

Print Your Detailed Estimate In Advance I would rate my Brogden representative. Christiie, high in every respect but making my ultimate invoice cost clear. I saw three penned figures on her I would rate my Brogden representative. Christiie, high in every respect but making my ultimate invoice cost clear. I saw three penned figures on her shop worksheet that totaled $500 and was shocked to be greeted with a fiinal invoice of $1722. Why couldn't she have printed out an estimate in the same form as the final invoice before I authorized the work? I will insist upon this if I use your facility for anymore repairs. More

Oil change Always a great experience??. Very courteous and I see them deal with many situations as I wait in a polite and helpful manner. Great place to do busin Always a great experience??. Very courteous and I see them deal with many situations as I wait in a polite and helpful manner. Great place to do business More

Efficient and friendly Not much more to say they fixed it right and fast and friendly, still had a few hundred miles on the warranty so the price was right too! Not much more to say they fixed it right and fast and friendly, still had a few hundred miles on the warranty so the price was right too! More