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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,006 Reviews
Call Service Center (913) 712-9342

2,006 Reviews of Robert Brogden Buick GMC - Service Center

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August 13, 2024

Great customer service! When I asked what was the next thing to be taken care, the gentleman suggested something else and was still able to work that in. More

by tlusk73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land, Alyssa Raby
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Aug 14, 2024 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service at Robert Brogden Buick GMC. It's fantastic to know that our team was able to assist you efficiently and accommodate your needs. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 09, 2024

David was helpful and attentive to my requests and made sure to answer all my questions and concerns. More

by mporter_77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
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Aug 12, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you found David helpful and attentive at Robert Brogden Buick GMC. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 08, 2024

I had an issue with a brand new 2024 Acadia Denali. When driving 35 or 40 mph, the steering would pull to the left. They trouble shot the problem, rotating tires, checking alignment and couldn’t nail i More

by CJBLIESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, Alyssa Raby
Report | Print
Aug 09, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! We're glad to hear that our team at Robert Brogden Buick GMC was able to resolve the steering issue with your 2024 Acadia Denali. We appreciate your patience as we worked through the troubleshooting process and are thrilled that you find your vehicle super and fun to drive. Your kind words mean a lot to us! We look forward to seeing you again in the future. Sincerely, The Robert Brogden Buick GMC Team

August 04, 2024

Easy to schedule and fast, reliable service - people are friendly and always responsive - never had an issue More

by NICHOLSB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Aug 06, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you found it easy to schedule your service and that our team at Robert Brogden Buick GMC provided you with fast, reliable assistance. We pride ourselves on being friendly and responsive to our customers' needs. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 04, 2024

Everyone we worked with was knowledgeable, kind, helpful and had wonderful communication. They worked with our warranted company and were amazing! More

by Jennystroms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenah. She was exceptionally helpful and wonderful to work with.
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Aug 06, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Jenny! We're thrilled to hear that you found our team at Robert Brogden Buick GMC knowledgeable, kind, and helpful. It's great to know that our communication met your expectations. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 31, 2024

Everyone was absolutely wonderful and helpful! Top notch service! The service center is top notch with everything! More

by M.SWARTZ2262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, Lee Habiger, Brian Land, Jamaica Johnson, Alyssa Raby, David Estrada
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Aug 01, 2024 -

Robert Brogden Buick GMC responded

Thank you for your fantastic review! We truly appreciate your kind words about the team and our service center at Robert Brogden Buick GMC. It's wonderful to hear that you had a great experience with us. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 28, 2024

They were great to work with. Not high pressure sales. While I had to wait on a part, they made it right and even delivered to my home. That got high marks!! More

by kcbookworm17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Skid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Land
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Jul 29, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words and for choosing Robert Brogden Buick GMC! We're thrilled to hear that you had a positive experience with us and that our team provided great service without high-pressure sales tactics. It's wonderful to know that we were able to make things right for you by delivering the part to your home. We truly appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 24, 2024

Service dept had car too long and did not update on progress in a timely manner More

by harman_margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
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Jul 24, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback with us, Margaret. We understand the importance of timely updates during service visits. Your experience will be discussed with our service team to ensure we improve on communication. If you have any further concerns, please don't hesitate to reach out to us directly. Sincerely, The Robert Brogden Buick GMC Team

July 24, 2024

This was simply for an oil change and not major work. All was good as usual. More

by FRANZB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Jul 24, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC for your oil change, Franz. We appreciate your loyalty and are glad to hear that everything went smoothly. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 21, 2024

Professional, timely repairs, knew what I was going to pay, and worked with me on coupons and gym rewards. More

by FRANZB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Jul 22, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC for your vehicle needs. We are delighted to hear about your positive experience with our professional and timely repairs. We appreciate your kind words and look forward to assisting you again in the future. Safe travels! Sincerely, The Robert Brogden Buick GMC Team

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