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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,006 Reviews
Call Service Center (913) 712-9342

2,006 Reviews of Robert Brogden Buick GMC - Service Center

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July 11, 2024

I was in and out for an oil change in less than an hour. Very friendly and helpful advisor. More

by STUWAYNE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
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Jul 12, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC! We appreciate your 5-star review, and we're thrilled to hear that our team provided you with efficient and friendly service during your oil change. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 06, 2024

2 hour wait for mud flap installation, no communication. Bill was wrong 1st time. Greeter was nice and friendly. More

by swolfkc9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont know
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Jul 08, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback with us. We appreciate your kind words about our greeter and are glad to hear they provided a positive experience. At Robert Brogden Buick GMC, we strive to provide efficient service with clear communication. Your feedback is valuable to us, and we will work to improve our processes to ensure a smoother experience for all our customers. We invite you to reach out to us directly if you would like to discuss your visit further. Thank you. Sincerely, The Robert Brogden Buick GMC Team

July 06, 2024

Waiting room cold! Everyone stressed due to computer outages!!! Presence not acknowledged for several minutes More

by keskob23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
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Jul 08, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand the importance of a comfortable waiting area, and we are disappointed to hear about any inconvenience caused by the computer outage. Your feedback is valuable in helping us improve. Please feel free to reach out to us directly if you would like to discuss this further. Thank you for choosing Robert Brogden's Olathe Buick GMC. Sincerely, The Robert Brogden Buick GMC Team

July 06, 2024

Excellent service. Highly recommend Brogden for all sales and service needs in the Kansas City area. More

by russelldent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
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Jul 08, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC for your sales and service needs! We appreciate your recommendation and look forward to assisting you again in the future. Sincerely, The Robert Brogden Buick GMC Team

July 05, 2024

David was excellent in handling a tough customer service situation I witnessed. He remained so calm and respectful to this customer who was unreasonable. I’ve been in customer service positions most of my c More

by TLCAIN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
Report | Print
Jul 08, 2024 -

Robert Brogden Buick GMC responded

Thank you for taking the time to recognize David's exceptional customer service skills during a challenging situation. We appreciate your acknowledgment of his professionalism and dedication to providing the best experience possible. At Robert Brogden Buick GMC, we strive to ensure that all our customers receive outstanding service, even in difficult circumstances. We look forward to serving you again in the future. Sincerely, The Robert Brogden Buick GMC Team

July 04, 2024

Good jobbbbbb fast l recomendo David is the best thank for help me on my thuck More

by alexkansas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
Report | Print
Jul 05, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC and for the 5-star review! We appreciate your recommendation and are glad to hear that David provided excellent service. We look forward to assisting you with your truck in the future! Sincerely, The Robert Brogden Buick GMC Team

July 04, 2024

The staff and facility were fine. Just frustrating to pay $100 for a diagnostic test that did not show what is draining the battery. I appreciated being told some options. Still More

by mrayborn7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Land
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Jul 05, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback. We understand your frustration with the diagnostic test and will take note of your experience to improve our services. While we may not offer a vac & wash post-service like Acura, we appreciate your loyalty and value your business. We're glad you enjoyed the snacks and water. If you have further concerns, please feel free to reach out to us. Sincerely, The Robert Brogden Buick GMC Team

July 04, 2024

I went in for an oil change / tire rotation for a new GMC Canyon Denali. First time! Service Advisor Scott Phegley was very professional & prompt!! I was out in less than 1 hour w/ NO CHARGE!’ More

by FRIESGS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Phegley
Report | Print
Jul 05, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC for your first oil change and tire rotation on your new GMC Canyon Denali! We're thrilled to hear that Scott provided professional and prompt service, getting you in and out in less than an hour with no charge. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 01, 2024

The service was done well and in a timely manner. I would recommend going to robert brogden GMC. More

by mcelwainkathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Jul 01, 2024 -

Robert Brogden Buick GMC responded

Thank you for the excellent review, Kathryn! We're delighted to hear that you were pleased with our service and that it was completed promptly. We appreciate your recommendation and look forward to welcoming you back to Robert Brogden Buick GMC in the future! Sincerely, The Robert Brogden Buick GMC Team

July 01, 2024

My vehicle was in bad shape and should not have been driven so not to cause further damage. David ordered repair parts and never called me to get it in for the repairs. I called to tell him I had to go More

by LDH365
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Estrada
Report | Print
Jul 01, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback with us. We appreciate you bringing this issue to our attention. Please know that we take customer satisfaction very seriously at Robert Brogden Buick GMC. We are disappointed to hear about your experience with the repair process and assure you that we are addressing this matter internally. If you would like to discuss this further, please feel free to reach out to us directly. Sincerely, The Robert Brogden Buick GMC Team

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