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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,060 Reviews
Call Service Center (913) 712-9342

2,060 Reviews of Robert Brogden Buick GMC - Service Center

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October 09, 2023

I did an engine oil change on Saturday day afternoon. The next day, I found quite bit oil leakage on my garage floor. Poor quality on the work and poor quality control. More

by WEIBANDV
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Brian Everhart
Report | Print
Oct 09, 2023 -

Robert Brogden Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. We look forward to hearing from you. Sincerely, The Robert Brogden Buick GMC Team

October 07, 2023

I liked it because the service was free as part of my GMC certified warranty program More

by chrisparks13009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 09, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience, Chris! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

October 05, 2023

Didn't reset oil change indicator and it is still set at 5% that not satisfactory More

by dpaulsen72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
Report | Print
Oct 06, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback with us. At Robert Brogden Buick GMC, we strive to provide complete satisfaction for every experience and are sorry to hear that you feel your visit was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

October 01, 2023

The service advisor was courteous and the wait was about what he said it would be. I was very pleased with this visit. More

by just4me_0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 03, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

September 30, 2023

RB provided a satisfactory oil change. The GMC app advertised a $55 oil change but I was charged $72. More

by mporter_77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 02, 2023 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

September 28, 2023

Poor communication and willingness to listen to customer complaints. No paperwork provided .service manager unwilling to call. More

by mcliem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max
Report | Print
Sep 29, 2023 -

Robert Brogden Buick GMC responded

Michael my name is John Sims. I am the Parts and Service Director for Robert Brogden Buick GMC and Kia. We have a seat frame that is in for your Yukon. You can call me on my cell phone 816-797-1457 to schedule to have it installed.

September 27, 2023

Been long time customers at Brogden and haven't been impressed for a few years but our recent visit (Sep'23) was outstanding! The service team was very professional and place neat and tidy. Communicat More

by ashdawn99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sims & Lee Habiger & the fella who retrieved my car upon pick up
Report | Print
Sep 28, 2023 -

Robert Brogden Buick GMC responded

Hi Ash, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 25, 2023

Call me for details 913-832-9284 I ordered a AT4 but get no updates More

by jconduff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
Report | Print
Sep 25, 2023 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We have forwarded your request to management. Sincerely, The Robert Brogden Buick GMC Team

September 21, 2023

Just an excellent service and a friendly service consultant. One of my accessories order was received and is useful. More

by MIKEPSCATS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Habiger
Report | Print
Sep 22, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

September 21, 2023

Always a good experience. Lee was able to get my truck in in a timely fashion and was completed at the time he quoted me. super good reliable service every time I come here! More

by DGARDNER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Habiger, Brian Everhart
Report | Print
Sep 22, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Lee provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

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