Robert Brogden Buick GMC - Service Center

Service department has been fine with my first oil change. I had an appointment. It still took 1-1/2 hours but that was okay. However, the sales department has not followed up on some issues that I change. I had an appointment. It still took 1-1/2 hours but that was okay. However, the sales department has not followed up on some issues that I had on the first day I picked up my truck. 1. I asked for an owners manual. I was told they would get me one and mail it or I could pick it up. It's never happened. 2nd, and this is the big one. The day I purchased my truck, after it was detailed and running boards put on, I came to pick up the truck and noticed that the detailers had scratched the paint on both driver's fron and rear door. There was also a paint chip now in the drivers door that was not there the day before when I decided to buy the truck. The sales manager said it was no problem and sent it over to buff the scratches out. They only did the drivers door but not very good as I can still see it everytime I get into the truck. The rear door scratches are still there as well. I was told the paint shop had to order touch up paint to fix the chip in the middle of the driver's door and they would call me in a week or so. That was on January 31st. I still have not heard from them. You'd think that during the 1-1/2 hours I was there waiting for my oil to get changed and tires rotated that they would have updated me on the paint issues? I don't know. Maybe the sales department and service department don't talk to each other? PS I don't remember names well so you should update this rating form to have everyone's picture on it. More

Went in for oil change and tire rotation and when I left I noticed the tire pressure was set to 30 not 35. I went right back in and they said it would take a few minutes to recalibrate. I drove about 5 mile I noticed the tire pressure was set to 30 not 35. I went right back in and they said it would take a few minutes to recalibrate. I drove about 5 miles, stopped and after about 15 minutes still showed 30 on 2 tires and 31 on 2. Drove back to dealer and they admitted they set wrong and added air to 35 More

Was at dealership approx month ago - fixed “purge valve/air leak”, but had similar problem after in Fla. / - so Josh and Josh fixed this time (excellent detail of issue + fix (water pump). Should be valve/air leak”, but had similar problem after in Fla. / - so Josh and Josh fixed this time (excellent detail of issue + fix (water pump). Should be ok for next trip to Calif, then Wisc, and back to KC! Thanks! More

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Great service, nice people, and comfortable waiting room. We feel good about taking our vehicle to Brogden for maintenance. We feel good about taking our vehicle to Brogden for maintenance. More

They were very easy to work with. They fixed multiple problems with my vehicle in one day. More than pleased with the service. They fixed multiple problems with my vehicle in one day. More than pleased with the service. More

Again I had to pay $108 for a delco part I can buy on line for $9. Also never heard back about issues with my previous service completed. Please do not contact me or send anything else to me, I sent my line for $9. Also never heard back about issues with my previous service completed. Please do not contact me or send anything else to me, I sent my displeasure all the way to the GM, and nothing. You are basically saying my concerns mean nothing to you, do your dealership means the same to me. More

Everything was great. It took a little longer than I was told but overall not to bad. They always do a very good job. I continue to come back even though my warranty has e It took a little longer than I was told but overall not to bad. They always do a very good job. I continue to come back even though my warranty has expired. More

Another good experience. Greeted by advisor upon arrival. Would recommend others. Vehicle was ready within an hour. Greeted by advisor upon arrival. Would recommend others. Vehicle was ready within an hour. More

Excellent service. Respected time spent waiting. Understood the importance of time, unlike this survey. Will be back, Respected time spent waiting. Understood the importance of time, unlike this survey. Will be back, More