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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,007 Reviews

2,007 Reviews of Robert Brogden Buick GMC - Service Center

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December 14, 2022

Phenomenal customer service, straight talk and an outstanding deal. I would definitely recommend to anyone, and i will be going back for any future GMC purchases of mine. More

by SB
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Aaron
Dec 16, 2022 -

Robert Brogden Buick GMC responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Robert Brogden Buick GMC Team

December 13, 2022

The dealership at GMC is always a great place. I enjoy coming in to look at the cars that I cant afford to buy. Oh well. They are great... More

by kenp27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
4.0
This rating includes all reviews, with more weight given to recent reviews.
PHILLIP MILLER
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Obada Mustafa, Jeff Alstatt, Tino Stowers, Levi Dinsmore
Dec 14, 2022 -

Robert Brogden Buick GMC responded

Thank you! Sincerely, The Robert Brogden Buick GMC Team

December 13, 2022

Jason always does a great job. Very satisfied with the service you get from Robert Brogden. More

by DUSTIN38
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Carnes, Peter Sargent
Dec 14, 2022 -

Robert Brogden Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Robert Brogden Buick GMC Team

December 13, 2022

The service was great, done on time and got a call from the service department when it was complete. The only complaint I have is that my shuttle driver smelled very bad, hard to even ride in the car with More

by rumrunr52chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
shuttle drive & porter
Dec 15, 2022 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

December 12, 2022

Very fast and got everything I needed done in a jiffy. Josh is da man, thanks!! More

by Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh
Dec 14, 2022 -

Robert Brogden Buick GMC responded

Fisher, hello and thank you for this fantastic review! Sincerely, The Robert Brogden Buick GMC Team

December 09, 2022

Service department is lack in customer service. Came in for my appointment and another guy after me was greeted at his car door. I stood there and walked in, then waited for almost 10 minutes. Fina More

by stevo1000rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Dec 09, 2022 -

Robert Brogden Buick GMC responded

We strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. We would appreciate the chance to speak with you in order to address your concerns and move our dealership in a more positive direction. Please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

December 02, 2022

When my new truck was taken twice in for service with less than 700 miles on it. Steve and the guys in the shop went above and beyond to get it fix without delay. More

by ted.russell49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Robert Brogden Buick GMC responded

Ted, we appreciate your kind words about our service team. Thank you for choosing Robert Brogden Buick GMC for your vehicle needs. Sincerely, The Robert Brogden Buick GMC Team

December 02, 2022

Brought car in because check engine light was on. Took 2 days to fix instead of promised 1. Paid $500, next day check engine light came back on. More

by JKMORBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know name of mechanic.
Dec 02, 2022 -

Robert Brogden Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Robert Brogden Buick GMC Team

Dec 07, 2022 -

JKMORBY responded

I’ve been trying to find a time I can bring car in again and have it fixed so the check engine light stays off. I now have a time scheduled for next week to bring it in again. Since I’ve already brought the car in once and it wasn’t fixed, I’m not expecting to pay again when I bring it in, just get it fixed.

December 02, 2022

I had a problem with my truck, I went in without an appointment. I explained i had to leave town. The Service Department figured out a way to get me in. They went beyond my expectations, which say More

by CHRIS.ANTOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Depatment
Dec 05, 2022 -

Robert Brogden Buick GMC responded

Chris, thank you for your kind words. We feel our service department is what makes Robert Brogden Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Robert Brogden Buick GMC Team

November 30, 2022

Every person worked diligently on my vehicle and got the job done ! I wanna thank everyone for making my truck look great ! The tech was awesome and worked directly with me to find out my needs ! The parts More

by DINSMORELEVI1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh ,Tobey , Jim ,Tracey , Steve
Dec 02, 2022 -

Robert Brogden Buick GMC responded

Thank you for your kind words. We feel our service department is what makes Robert Brogden Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Robert Brogden Buick GMC Team

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