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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,007 Reviews

2,007 Reviews of Robert Brogden Buick GMC - Service Center

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November 26, 2022

Pleasant friendly service representative. Finished appointment in a timely manner. But, I do think $117 and is a bit much for an oil change!!! More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gardner was my service advisor and Larry Hale was the technician
Nov 28, 2022 -

Robert Brogden Buick GMC responded

Ruby, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

November 26, 2022

Everyone was friendly and helpful . I will continue to use you for my service calls. More

by IRIS10332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Nov 28, 2022 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

November 25, 2022

I couldn’t be more pleased with buying a vehicle at Robert Brogden Buick GMC! My sales rep Jeff and the manager Phil went to bat for me over and over again. Buying a new vehicle these days can be a lit More

by nsalava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil, Jeff Alstatt
Nov 28, 2022 -

Robert Brogden Buick GMC responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Jeff and Phil's efforts have made the difference in your car-buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Robert Brogden Buick GMC Team

November 19, 2022

Steve was great at keeping me up to date on my vehicle. Joshua was also great at helping with my concerns. Thank you Steve and Joshua! More

by renee26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gardner, Joshua Storey
Nov 21, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

November 19, 2022

The dealership was kind and helpful with all the questions we had. They worked hard to get us the car we wanted. More

by diegoahernandez146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zella Rudolph
Nov 21, 2022 -

Robert Brogden Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Robert Brogden Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Robert Brogden Buick GMC Team

November 18, 2022

Made my new car buying so easy. Good explanation of new features also. Thank you More

by CHARONFISHER
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

November 15, 2022

As true to past experiences, I pulled in without an appointment for some quick service. They gave me an approximate time for the procedure and finished about 20 minutes early! That is much appreciated More

by DGARDNER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Nov 17, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Robert Brogden Buick GMC Team

November 14, 2022

Thanks Brogden service dept. I will be back for all my service in the future. More

by JMAHONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toby
Nov 17, 2022 -

Robert Brogden Buick GMC responded

It is great to hear about your recent service experience. We will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 14, 2022

$7000 in 3 months and still not fixed. I have submitted a review before this one. More

by DHURLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake Blackman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Robert Brogden Buick GMC Team

Nov 16, 2022 -

DHURLA responded

dhurla@hotmail.com is my email

November 06, 2022

HUGE price increase in basic oil change service without any explanation or communication. $117 for a scheduled oil change that took over an hour is not what I expected. More

by bentleymessner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toby Weiner
Nov 07, 2022 -

Robert Brogden Buick GMC responded

Thank you for your feedback. Unfortunately, the cost of oil has gone up significantly. Due to this, we’ve had to raise our prices. If you would like to discuss this further, please do not hesitate to reach out to us. Sincerely, The Robert Brogden Buick GMC Team

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