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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,006 Reviews

2,006 Reviews of Robert Brogden Buick GMC - Service Center

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October 22, 2022

Always a pleasure to do business with them, get in, get out, and everything is done right. More

by jbhewitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Carnes
Oct 25, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

October 21, 2022

Josh is a a xxxxx! He never lets you talk and treats you as youre stupid. People interupt his day and he has the same attitude on the phone. Ive bought 2 cars from yo More

by brenda.j.miller64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christi was the best
Oct 26, 2022 -

Robert Brogden Buick GMC responded

Ms. Miller, Thank you for speaking on the phone with me so we could address your concerns. As mentioned, I’m happy to be your liaison for future service visits. Please call me anytime. Paul Levin Sales Manager

October 20, 2022

The service I received for my 2014 was great. The recall was fixed quickly and and additional purchase I made to self-install was completed before I left the service department. More

by gregory-mason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamaicia
Oct 21, 2022 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

October 19, 2022

Fast efficient and fair. First choice for service on my truck. Will use again for any future service More

by wscopp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Oct 21, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

October 19, 2022

They got my truck in and fixed a known brake pad issue the same day. Unfortunately, my truck was hit in the parking lot and I have to deal with getting it fixed, but not their fault. They were quick to le More

by thouk72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Oct 21, 2022 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

October 19, 2022

Miss all the girls that worked here. So friendly and seemed like they cared. This new staff is sub par. More

by Bjoyamis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Oct 21, 2022 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We work hard to process everything as efficiently as possible, however, we have had some recent changes to our service team that have affected those efforts. We hope to earn your business back whenever you need automotive assistance in the future. Sincerely, The Robert Brogden Buick GMC Team

October 17, 2022

I went in for an oil change and it was completed very quickly. Everyone was very friendly and helpful. I enjoy having my Buick serviced by the dealer. More

by STUWAYNE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamaica
Oct 19, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

October 17, 2022

I have $85k+ truck under warranty and service dept refuses to look at it today. "too busy" the error code is up on the screen and the 1 guy at the service counter refused to have anyone take a lo More

by NICKIHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
only 1 guy at service counter. did not get his name.
Oct 17, 2022 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We apologize for your experience. Customer service is our #1 priority, and it seems we missed the mark this time. Unfortunately, we cannot guarantee service for walk-ins at the moment, as we are running at max capacity. We hope you will consider bringing in your vehicle another time with an appointment. Sincerely, The Robert Brogden Buick GMC Team

October 16, 2022

Had 10:30 appt. Was told 1-1.5 hours. Came back after 1.5 and work had not even started on the car. Had another hour wait. Not a good experience. Service associa More

by twlcrr
Recommend Dealer
No
Employees Worked With
Jamaica
Oct 18, 2022 -

Robert Brogden Buick GMC responded

We are disappointed to hear your recent experience with us did not meet your expectations. Unfortunately, we are experiencing some changes within our service team and are sorry things weren't running as smoothly as they normally do. We would love the opportunity to earn back your business, next time you are in need. Sincerely, The Robert Brogden Buick GMC Team

October 15, 2022

My vehicle was timely reviewed and serviced. I was in and out with and oil change and tire rotation in less than one hour More

by earlyrisr2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamacia
Oct 17, 2022 -

Robert Brogden Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Robert Brogden Buick GMC Team

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