Back

Robert Brogden Buick GMC - Service Center

Olathe, KS

4.6
2,121 Reviews

2,121 Reviews of Robert Brogden Buick GMC - Service Center

Sort by
February 03, 2023

Work on truck was good it's the coupon that's not good 89.95 More

by ag539487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shop
Feb 03, 2023 -

Robert Brogden Buick GMC responded

I can agree the price of everything has gone up I work here and oil change is $107 but for synthetic oil change that is the same cost around town.

Feb 03, 2023 -

ag539487 responded

I was send a coupon for $89.95 I thought the company would honor that but evidently it's just a piece of paper with writing on it and my tires were not rotated and the oil change cost me the same amount as a regular oil change what's the point of a coupon and it does not say anything synthetic oil

Feb 04, 2023 -

Robert Brogden Buick GMC responded

Yes that is the oil recommended by most all Manufacturers.

February 02, 2023

Consistently satisfied with experiences here. So far, it's just been service. However, I am pleased enough to possibly become a purchasing customer in the future. Very nice dealership and the sta More

by DGARDNER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamaica
Feb 03, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

February 01, 2023

Great service . It was done before the tome I was told.Courtesy car lady wS AWESOME More

by W1REF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tino Stowers
Feb 02, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

January 30, 2023

Nice waiting room - clean and stocked with snacks and good places to sit and work. Fast service while I waited. More

by DANALVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 01, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

January 26, 2023

NO COMMET AT THIS DON NOT HAVE ANY THING TO SAY ABOUT SERVICE AT THIS TIME More

by FRAZIERLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NOT LISTED
Jan 26, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

January 25, 2023

Great people to work with. Between sales and service I would highly recommend them. Great team. More

by boatman.79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

January 25, 2023

The service was very quick and the staff was super friendly. They always do a great job More

by tnorman9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Sargent
Jan 26, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

January 24, 2023

deal was ok we like the acadia we live 200 miles away and they delivered it very much appreciated but only after they had me drive all the way there for nothing.communication is very poor at this dealership. More

by gregeitzmann
Recommend Dealer
No
Employees Worked With
Tino Stowers
Jan 25, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

January 23, 2023

I had a 1 pm appointment to have the oil changed and the tires rotated. I was there at 1 pm. They knew that I would be waiting. Approximately 50 minutes later my truck was finally taken from the check-in More

by mlschroeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jan 23, 2023 -

Robert Brogden Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Robert Brogden Buick GMC Team

Jan 23, 2023 -

mlschroeder responded

I thank the team for their timely response to my review of my last service visit. How do I contact the author of this reply? "Team" is such a broad term.

January 23, 2023

Worked with Steve in the Service Department and he was clear in explaining repairs, costs and options. Work was completed in a timely fashion and transportation was provided to and from the dealership. More

by RBANNIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service Area
Jan 24, 2023 -

Robert Brogden Buick GMC responded

Thank you for your kind words. We are very happy to hear that Steve was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, The Robert Brogden Buick GMC Team

...
67
...