Robert Brogden Buick GMC - Service Center

Dealership called me quickly and provided a diagnosis of my power steering leak. I decided not to get it fixed due to high cost of labor for the repair. The dealer did service the power steering and state my power steering leak. I decided not to get it fixed due to high cost of labor for the repair. The dealer did service the power steering and stated they replaced the old fluid and conditioned the system. I’ll see if this helps. More

Customer # 108643. New service representative. He was the only person waiting on customers on Saturday morning at the time of opening. Also, when I picked up my vehi New service representative. He was the only person waiting on customers on Saturday morning at the time of opening. Also, when I picked up my vehicle at time of completion, he was overwhelmed with customers. He tabulated my ticket and I was overcharged. I questioned him about it and he realized I was overcharged. He mentioned he did not know how to reimburse the overcharged amount. So, he just made a note in my file alowing me to have a FREE oil change next time. Personally, I don't believe that this was handled correctly, as Brogdens' is now holding my money. I feel the ticket needs to be reevaluated by an experienced person. I can only be in hopes that this past transaction does not create a problem at the time of the next oil change. More

Very nice waiting area and my Envision was ready much more quickly than I had expected. more quickly than I had expected. More

Aurora and Kristie always do an amazing job! Fair price excellent service. You should always use a dealership. They are the reasons reasons why! Thanks great job! Fair price excellent service. You should always use a dealership. They are the reasons reasons why! Thanks great job! More

Good service. Professional team. Was able to complete service within an hour. Will return for future service. Professional team. Was able to complete service within an hour. Will return for future service. More

Honestly felt bad for guy running service department. Rumor has it the entire service team walked out on the dealership a couple weeks ago. He did the best he could. Only unfortunate thing was he didn't Rumor has it the entire service team walked out on the dealership a couple weeks ago. He did the best he could. Only unfortunate thing was he didn't know how to use the Buick owner site so instead of a free oil change I had to pay for it. I'll be back, More

I received excellent service from the Service Writer, but due to staff shortages there was a significant wait time due to staff shortages there was a significant wait time More

It took nearly 2 hours for an oil change and tire rotation WITH an appointment!!!! rotation WITH an appointment!!!! More

I had a prescheduled appt for an oil change and tire rotation while I waited at the dealership. In the past this has taken a max of 45 minutes to complete. I arrived this time at 7:30am and did not ge rotation while I waited at the dealership. In the past this has taken a max of 45 minutes to complete. I arrived this time at 7:30am and did not get my vehicle back until 8:55am. They only had one person working the entire service area. Typically they would have 3-4 people there. In addition, they were taking walk in appts at the same time. My paperwork sat on the desk for over 15 min. after my vehicle service had been completed. The gentleman doing all of the service transactions asked for assistance from another employee in the area. She printed out my service ticket but did not take my payment or complete the transaction for me so I waited in line with others who had just entered the service area. At one time, their were 5 people standing in line to get their vehicle in for a scheduled appt. In addition, I was told that I needed new rear tires for a vehicle that is a year and a half old and only has 20,000 miles on it. I had the tires checked after the fact and was told they have at least 20,000 additional miles on them before needing to be replaced. I was very disappointed with the service I received. The person that I worked with is not one of the rating options below this free text area. In order to submit my review, I had to choose someone...Kristi Brown. More

Super poor service dept . Rude . Failed to reset to tire pressure . Rushed service . Zero follow up after I complained to the manager . Bought 3 cars from them but serv Rude . Failed to reset to tire pressure . Rushed service . Zero follow up after I complained to the manager . Bought 3 cars from them but service is trash. Will not give them my business anymore . More