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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,005 Reviews

2,005 Reviews of Robert Brogden Buick GMC - Service Center

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May 04, 2022

had 7am appointment. Didn't get in until 7:10. Got done is 40min, great. Said I need new tires but no direction on tire warranty from Continental. Called back and said I More

by natecrow89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristie Brown
May 06, 2022 -

Robert Brogden Buick GMC responded

Thank you for this feedback, Nate. We appreciate you speaking with us and we look forward to regaining your trust in our Service Center. Please let us know if there is anything else that we can assist you with. Sincerely, The Robert Brogden Buick GMC Team

May 04, 2022

Nice people with a great shuttle service. They looked at my truck and diagnosed the problem accurately. More

by tysonhoffman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
May 06, 2022 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

May 03, 2022

Oil change took a long time over 1. 5 hours. Friendly staff. Clean modern dealership. More

by johnnyglock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
May 04, 2022 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

May 02, 2022

In and out in a short time. Polite, efficient, and helpful. Aurora is very good at her job! More

by CHERYL.THOMPSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
May 02, 2022 -

Robert Brogden Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Robert Brogden Buick GMC Team

May 02, 2022

They always do top-notch service here! The ladies checking everyone in are so fun and friendly. My car is always finished in a timely manner. More

by Pianoman1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
May 02, 2022 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

May 01, 2022

Quick friendly and efficient. Keep you up to date on your vehicle maintenance to avoid costly repairs More

by Alyssa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa, Tessa, Kristie Brown, Allison Leach, Aurora Reed
May 02, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! Sincerely, The Robert Brogden Buick GMC Team

April 30, 2022

As always, service was performed as promised and problem corrected with warranty coverage as well. More

by FRANZB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa Smith, Allison Leach
May 02, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

April 29, 2022

Great place. Friendly people working. I will always have my car serviced here and tell my friends to take their car to Brogden. More

by DMANIEZ53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa helped me. She was great.
Apr 29, 2022 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

April 29, 2022

They let the woman at the front desk do the code reading, then when it but back to put on the tester and charged me $114 to tell me it was something that it is not. Open the hood when I got home and found th More

by mlreeves_us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristie Brown, Allison Leach, Aurora Reed
May 02, 2022 -

Robert Brogden Buick GMC responded

We would like to speak to you about your experience. Unfortunately we cannot identify you by your screen name, so we ask that you please give our Service Manager a call. Her name is Kristie Brown and her direct line is (913) 397-2044. Thank you.

April 28, 2022

Friendly office staff - easy online appointments- work done in timely manner - no waiting in line to check car in More

by lindakanthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Apr 29, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

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