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Robert DeNooyer Chevrolet
Holland, MI
57 Reviews
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May 06, 2017
Exceeded my expectations I purchased a 2003 Passat, within 20 minutes if driving it off the lot I noticed a mechanical issue. Ethan, Sale person, was quick to get the car towe I purchased a 2003 Passat, within 20 minutes if driving it off the lot I noticed a mechanical issue. Ethan, Sale person, was quick to get the car towed and into a VW Dealer. After a few weeks and a few bumps in the road, Denooyer purchased back the vehicle and got me into another vehicle. It was a frustrating experience at first, because the third party dealer wasnt horrible, but I couldn't have asked for a better Sales person and Management was willing to do whatever was necessary to fix the problem. They have earned my business for life. More
by Denooyer
Employees Worked With
Ethan Elhart
Helpful August 10, 2016
My experience was frightening they lost my keys! I was there to ger my car looked at from a recall I had 2 years ago and they told me it would not cost anything, I dropped off my car and signed a 0 d I was there to ger my car looked at from a recall I had 2 years ago and they told me it would not cost anything, I dropped off my car and signed a 0 dollar amount because that's what I was told, they did a diagnosis without my consent and tried charging me 112 dollars. My dad was going to pick the car up and bring it to my normal mechanic to get it fixed since they did diagnosis and found that what was wrong was going to cost 400 dollars, when my dad came to pick up the car they said I had to pay they won't give the keys. I called and said no while he was there and they said actually some guy reached in the window took the keys and drove off!!! Hoping it was my dad they said, they are going to call the place because he stole the car without paying, I told them that my dad was waiting in the lobby he doesnt have the keys?? At this time I'm at work wondering who stole my car and why I'm getting these threatening calls when my dad is in the lobby waiting?? So I called and their mechanic never put the keys back where it was supposed to be and assumed my dad was a theaf. I was wondrring why they would say they saw a guy put their hand in and grab the keys and took off if no one ever saw this hapen. Never goING to recommend them to anyone they are not organized or caring they were rude. More
by Rebecca
Employees Worked With
Travis and kim stephens.
November 04, 2015
Great Service, Friendly Staff, Very Professional!! Matched and beat all competitor pricing, yet not pushy at all. The staff was great! A very enjoyable purchasing experience! Would highly recommend to Matched and beat all competitor pricing, yet not pushy at all. The staff was great! A very enjoyable purchasing experience! Would highly recommend to anyone looking to buy a vehicle by a low pressure sales staff!! More
by Runnergirl5
Employees Worked With
Dominic, Ethan, Cindy
August 20, 2013
I was shopping for a used Cruze. Out of 5 dealerships that I contacted through cars.com, Denooyer was the only one that was interested in helping me find the car I wanted. I contacted them and found tha that I contacted through cars.com, Denooyer was the only one that was interested in helping me find the car I wanted. I contacted them and found that they had already sold the car listed on cars.com, but Dominique Denooyer called me personally later to inquire about what kind of car I was interested in, and that he could probably get it in. They were all friendly and courteous through a somewhat long process of me determining what I wanted and what I could afford. They were willing to communicate through phone, e-mail and even texts. No question, I would buy another car from Denooyer. More
by StevenSpaeth
Employees Worked With
Dominique Denooyer
March 08, 2013
I just purchased a late model used car from DeNooyer Chevrolet. The car is extremely clean inside and out, and is just what we have been looking for. I'll be driving this car for a long time. Very frien Chevrolet. The car is extremely clean inside and out, and is just what we have been looking for. I'll be driving this car for a long time. Very friendly people to deal with. More
by Greatride
Employees Worked With
Dave Kemper, used car sales
October 16, 2012
I had an appointment scheduled for September 20th, in which i requested my tires to be taken off of the rims and resealed in an effort to remedy my tires from leaking air slowly over the course of a the which i requested my tires to be taken off of the rims and resealed in an effort to remedy my tires from leaking air slowly over the course of a the week. I had also requested an oil change as well as one of my inner vents to be looked at. The Service manager later called me to let me know that the work had to be outsourced because Denooyer Chevrolet lacked the equipment to deal with low profile tires. I casually agreed knowing that the service manager had my best interest at heart. I picked the car up late on the 20th and paid my bill of 200 some dollars without a question knowing that I've always been satisfied with the work from this dealership. Immediately after driving my car out of the dealership and hopping on 196 I noticed my car shaking and steering wheel shaking about an inch back and forth. I was later informed that this "professional" from the Holland Tire Center that worked on my car neglected to balance the wheels after removing the tires from them. I struggle to understand why a proper balancing wasn't done but this is beside the point. I left my Camaro with the dealership overnight and was given a loner, thanks to the service manager. I called back the next day to learn that my car had to be sent back to the same company (Holland Tire Center) to have the wheels rebalanced. When I returned to Denooyer Chevrolet to pick up my Camaro I checked my wheels to be sure that no damage had occurred to them and was shocked to find that my wheels had been scratched on pretty much every spoke. Some scratches are mild but on other wheels the scratches are deeper and much more prominent. Even the service manager can confirm that they were not like this when they went into the Holland Tire Center for re-balancing. Beyond that, my wheels are still out of balance as well as my alignment is now out of order due to this. So to be absolutely clear, I do not feel that my wheels were damaged under the care of Robert Denooyer Chevrolet, I know that they were damaged after having service performed at Robert Denooyer Chevrolet. The need and choice to sublet the work done was under the dealerships responsibility, which I am sure they can agree that the dealership is responsible for anything that happens to a car under their care. Furthermore, I requested them to be replaced because what I had originally brought in was in fact Factory Quality wheels. As far as I know there is no possible way to restore my wheels to this state without replacing them. It was Mr. Denooyer himself that stated that the rims were too expensive to replace at the dealers cost so he decided to have a technician look into refurbishing my wheels, which I am fully against. We've had a technician out to look into resurfacing them and he's told both the service manager and myself that it would not be possible to get all of the scratches out. So what has been offered is not replacing what damage was done, but merely covering it up. This new solution that is being offered is now going to leave me without a car to drive for the next two weeks as the wheels go out for repairs and we'll have to find some place to store my car in the mean time since it will no longer have wheels. The plan is to inconvenience me further by sending my wheels out of state to be professionally refinished. This is not the dealership i would go to for service. The owner is difficult to deal with and they lack the proper equipment to deal with low profile tires and rims. Also, if they damage your car good luck getting them to give you a fair replacement for what was damaged. More
by ryan.solnik
Employees Worked With
Bob Denooyer Jr.
June 04, 2010
I had to bring the car back in for problems that were never fixed for a total of 4 visits in the first two months of ownership. I now have a $1200 repair bill because the problems were never resolved and never fixed for a total of 4 visits in the first two months of ownership. I now have a $1200 repair bill because the problems were never resolved and was continually told they could not find the problem and there was nothing to worry about. More
by rdeverna
Employees Worked With
Jeff
