Robert Horne Ford

Want a lecture go to Horne ford I Can not believe a Dealership that would allow a Salesperson to be arrogant and insulting then Defend him and give a 20 -25 minute lecture to the I Can not believe a Dealership that would allow a Salesperson to be arrogant and insulting then Defend him and give a 20 -25 minute lecture to the customers on how a dealerships works and how long he had been in the business,and how Horne asked him to come work for them. In addition how KBB is not the base for data buying and selling vehicles. I would not have stayed and listen to his lecture and belittling my wife and I if it wasn't for my grandson wanting a certain truck. I will never step foot on a Horne lot again (note I have bought several vehicles from the Horne Show low Chevrolet in the past). I am not going to get into the details, conversations, or words that were exchanged I am only going to express that anyone I know looking for a vehicle to avoid the Horne family of dealerships. In closing My wife and I both are educated and hold various college degrees, and for us to be lectured on how a car dealership has the right to make money and we as consumers seem to forget. That truly shows how arrogant a dealership can be. Let us briefly highlight why consumers believe this way 1. Doc fee of 499.00 when they hire an outside Third party to do the MVD paperwork 50.00 2. Gap insurance. in directly letting you know they have ripped you of in the first place. 3. Let us not forget the Auto butler (car wash service). 4. Warranty protection 100,000 mile or so many years First years on a new car are already warranted by the manufacture for the first 36,000 which leaves 64,000 warrant for the price of 100,000. 5. Let us not forget the fact of how much they get for financing that car from banks ,Credit union, etc... The higher the rate they give you the more they get. 6. alarms and such at a huge mark up. Finally fell sorry for the dealerships because they themselves over a course of time have caused there own demise. More

Made a change We have been Ford owners for over 2 decades. Having a dealership we can trust and who will give us nothing but honesty and good service is very import We have been Ford owners for over 2 decades. Having a dealership we can trust and who will give us nothing but honesty and good service is very important. Robert Horne Ford was quick and honest when it came to getting our new Truck's oil changed. More

Everything went as good as I hoped that it would. Car was serviced and repairs completed as we had anticipated. Dealership was well organized and the time expected was exactly as expected. The waiti Car was serviced and repairs completed as we had anticipated. Dealership was well organized and the time expected was exactly as expected. The waiting area is very comfortable which allows for reading and other things to past the time. Also, the cost was just as I expected. I had emailed the service manager prior to setting appointment and he sent me a estimated quote for tires and oil change. The cost was exact as quoted. I will return again! More

wonderful Fantastic. Adam was above and beyond with his service. I did not have an appointment and to get my problem taken care of in the timely manner was wo Fantastic. Adam was above and beyond with his service. I did not have an appointment and to get my problem taken care of in the timely manner was wonderful More

friendly people and comfortable waiting area My last visit required 2 hrs for service and scheduled repair. The dealership had several extremely comfortable waiting areas and always someone seei My last visit required 2 hrs for service and scheduled repair. The dealership had several extremely comfortable waiting areas and always someone seeing to your comfort as you wait. Most friendly employees and customers in town. More

Great Customer Service The service department is very professional.Everyone was nice and offering assistance.The service was performed by the time it was promised.I dealt wi The service department is very professional.Everyone was nice and offering assistance.The service was performed by the time it was promised.I dealt with Adam Lebowitz.He appears to really enjoy his job,and that comes thru to the customer.Plus I got a free bag of pop corn.Tom M. More

Very friendly and helpful staff The service was fantastic, bobby was always helpful to provide car choices that fit my need and understamdimg of my situation. Also very informative a The service was fantastic, bobby was always helpful to provide car choices that fit my need and understamdimg of my situation. Also very informative and caring on how i felt about the vehicle. Everyone answered all of my questions to help me understand more about the process, very informative. All in all a great place to go, recommending to everyone i know More

Service Department Great sales, just don’t waste your time in service department. Wait is forever and had to reschedule recall 3 times because they ran out of parts afte Great sales, just don’t waste your time in service department. Wait is forever and had to reschedule recall 3 times because they ran out of parts after scheduling. More

Excellent and Complete Customer Service I have had my Ford serviced a few times here and was pleased with the friendly service. When I had a recall issue with my vehicle Ford Motor Company a I have had my Ford serviced a few times here and was pleased with the friendly service. When I had a recall issue with my vehicle Ford Motor Company actually got involved in. Ford Motor Company provided me with a contact, Scott Van Meter, Service Manager, at the dealership. From the moment we met he was very open and transparent, listened to me, and was very informative and helpful through the entire process. Outstanding customer service experience, I will definitely continue to bring my car back for service. More

AVOID DAVID DUVALL AND ROBERT HORNE FORD SERVICE DEPT!!!! Horrible Service Department and Robert Horne Ford. Service Advisor David Duvall is extremely Rude and unprofessional. He raised his voice to me over Horrible Service Department and Robert Horne Ford. Service Advisor David Duvall is extremely Rude and unprofessional. He raised his voice to me over the phone when I asked why they weren't trying to actually duplicate the noise my car is making. I am sorry but when you open around 8 am and are calling me at 945 that tells me you did not even try to diagnose my car at all. He claims my car is fine and needs no repairs, even though I have him on camera (dash cam) looking at the video clip I showed him of the noise my car is making. (Video I showed him of the issue with my car is date stamped) David Duvall never assigned my vehicle to a technician at all as no tech is showing on my paperwork. This also proved David Duvall never even had a technician try to diagnose the problems with my car. My car was given back dirty! This is not proper Ford Service and I am sure if Ford Motor Co knew how David Duvall was treating there customers they wouldn't be to pleased.... If you want to be unprofessionally and rudely treated and DONT want your car properly diagnosed go see DAVID DUVALL at Robert Horne Ford Service Dept, he will be sure to treat you badly More